November 18
11:00 AM - 12:00 PM
Las Vegas Convention Center
Commercial Insurance & Rise of Ransomware: Everything You Need to Know
Andrew Laubmeier, SVP, Midwest Series Cyber Practice Leader, Lockton Companies and Thomas Pluss, Chairman, Midwest Series, Lockton Companies
Commercial insurance often one of the highest costs for BSCs. Join our Affinity Partner Lockton, as they share information on your insurance plans, tips to keep your rates low and more. They will then discuss specific coverage around cyber security. Over the last five years, this has rapidly shifted with the drastic impact that ransomware has had on organizations of every industry class and size. With cyber risk shifting to a truly operational exposure, this session will touch on the cyber risks facing companies in the BSC space, the insurance available to organizations and go through some best practices to help mitigate losses.
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November 18
11:00 AM - 12:00 PM
A Conversation on Keeping the BSC Industry Essential in a Post-Pandemic World
Rob Kohlhagen, Senior Director Sales & Marketing, Diversey; Robin Wilkerson, The Home Depot Pro; Jason Lee, CEO, Lee Building Maintenance; Michael Conrad, President, National Service Alliance (NSA); Thom Wojtkun, National Account Director, GOJO Industries;
Our industry has never been viewed as so vital in our role as front-line cleaners and disinfection partners, but when the COVID-19 pandemic is not front and center any longer, how will we be able to stay 'essential' to our clients? Our panel of experts have ideas on this to share and we will have a robust discussion on the topic. The panel has unique expertise in surface disinfection, personal hygiene, supply chain and will share best practices and lessons we can all apply to our business approach. Attend this session to share your views and help us all keep the industry growing with purpose!
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November 18
2:00 PM - 3:00 PM
Las Vegas Convention Center
Unlocking Emotional Intelligence to Transform Your Client Relationships
Heather Parker, RBSM, Vice President of Client Services, CleanOffice/PorterPlus
What if I told you that YOU already have the power to take your client relationships to the next level? Would you do it? Join my session to learn how to unlock your skillset to strengthen your most important relationships. We meet people everyday and somehow we choose who is allowed into our close inner circle and while others are kept as acquaintances. Delve into my session to learn how to become an inner circle mastermind. Breakdown the barriers where others could not, while still allowing yourself to be the "real" authentic you.
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