BSCAI Peer-to-Peer Sessions
Life As Sport: Building a High Performance Culture in Your Business
Jonathan Fader, PhD, Director of Mental Conditioning, New York Giants
Bellagio - Renior
CRM for BSCs
Henericus Cox, MBA, CFO, SparkleTeam
In this workshop, you will learn how to lead and enhance team culture based on principles of sport and performance psychology, and Dr. Fader's work with elite performers. Dr. Fader will discuss topics including: fostering motivation, improving listening skills, and overcoming resistance. The take homes in this workshop will help you to grow as a leader, and your staff to grow as a team.
Bellagio - Monet 1
CRM (Customer Relationship Management) systems are rapidly gaining in popularity. Salesforce.com and Microsoft Dynamics 365 are among the more well-known, but many BSC's are still on the side-lines and still think CRM is a fancy contact manager. We will encourage BSCs to get off the bench and start growing into a CRM system for unparalleled operational efficiencies and customer experiences. Learn how to integrate leads, opportunities, orders, sales proposals, sales contracts, service tickets, customer satisfaction, service crews, inspections and customer communications all from one integrated CRM system. But this is NOT a technical "IT" presentation about servers and databases; this can all be done “ in-house”!
The Top Five Metrics Effective BSCs Should Use
Travis Graham, Product Owner, TEAM Software, Inc.
Bellagio - Van Gogh
Having clear, actionable metrics to guide your business decisions can mean the difference between proactively eliminating issues and reactively responding to problems after customers bring them to your attention. Which key measurements do the most effective Building Service Contractors pay attention to? Find out as we review the five most important metrics BSCs can use to measure and manage their operations as effectively as possible.
Financial Management of the Janitorial Business
Peter Holton, Managing Director, Caber Hill Advisors
Bellagio - Cezanne
This session will explore advanced concepts related to financial management of janitorial business. It will cover topics including cash flow management, budgeting, investing (both back into the business as well as on behalf of the owner individually), and preparing for a transition to a new owner. Participants will learn about key financial ratios that indicate the financial health of a business and gain an understanding of how to assess the financial health of their own company. From there, the presentation will explore the concept of cash flow from numerous perspectives: the prospective buyer, the new owner, the growing company and the mature owner heading toward retirement. Finally, the presentation will conclude with a discussion of exit planning, with a specific emphasis on how owners can build wealth both within and outside of their business.
BSC Labor Challenges and Best Practices Panel
Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group; Collie King, CEO and President, Kwantek; Paul Taylor, President, ESS Clean; Jacob Monty, Monty & Rameriz, LLC
Bellagio - Gauguin
Labor….the single greatest problem all Building Service Contractors work every day to solve. Join a team of your peers as we examine ways to attract, retain and manage employees. We will also discuss changes in healthcare regulations, immigration reform, E-Verify and labor technology and how they might help or hurt your business in 2017 and 2018.