Learn multiple ways to improve your customer’s perception of your cleaning quality. We will also discuss how to use the “successes” that came from developing strong relationships with your existing customers to help you sell and attract new customers.
In this session, we'll show you the retention metrics you should be monitoring and dive into how to capture them. We’ll also discuss ways to balance your incentive programs between work efficiency and employee engagement/retention.
In this session, these industry leaders will discuss different tools that can be used to measure client retention within different platforms, along with multiple programs and processes that can be easily applied to start measuring and analyzing where the problem hot spots are coming from in order to find solutions.
The Customer Journey is what your prospects and clients experience when they interact with your cleaning business. Creating a consistent, positive experience is what sets great businesses apart. By mapping your customer journey, you can begin to improve every step along the way.
Building Service Contractors Association International
330 N. Wabash Avenue, Suite 2000 | Chicago, IL 60611-4267 | Phone: 800-368-3414 | Fax: 312-673-6735 | E-mail: firstname.lastname@example.org