November 19
10:00 AM - 5:00 PM
ISSA Tradeshow Floor
All Contracting Success registrations include access to the ISSA Tradeshow. The ISSA All-Access Pass offers over 170 sessions and events during ISSA Show North America, November 17-21 at the Mandalay Bay Convention Center. Please refer to the ISSA Show North America schedule for more information and ISSA All-Access Pass registration.
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November 19
1:00 PM - 2:30 PM
Productivity Seminar
Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4
Sponsored by ProTeam
The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives.
Part 1: Simple Steps to Sustainable Productivity
Beginning with evaluation of current productivity; followed by offering sound management principles and industry proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages.
Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention.
Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety & quality to increased retention.
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November 19
3:00 PM - 4:30 PM
Supervision Seminar
Jason Courtney, CBSE, Franchise Owner & CEO and Olon Hyde, CBSE, President, Office Pride Commercial Cleaning Services
Part 1: Employee Training
Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.
Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.
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