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Have you ever heard your service is like a roller coaster? Acceptable for a while, then come service breakdowns, the customer complains, things get better (for a while), and then the cycle repeats? It is time to get off the roller coaster, skip the Tilt-A-Whirl, and go straight to SOARING! In this session, the speaker will share the things that you need to do to stay on top of your game and provide excellent service consistently.
There is a song by MercyMe titled "Dear Younger Me". The opening lyrics are "If I could tell you everything that I have learned so far, then you could be one step ahead." This session focuses on what the speaker’s company did well while growing their business but looking back and knowing what they know now, what would they have done differently. It also includes conversations and input with many other BSCAI Members. The speaker will analyze their decision-making processes and provide tools to incorporate them into your business which will fuel growth and help to avoid pitfalls and delays.
Is your business monitoring key performance indicators (KPIs)? Think of these numbers as the vital signs of your business. Is your business' blood pressure high? Is it overweight? Is it running a fever? If you are not monitoring these key metrics, you're just guessing about the health of your business. In this interactive session, you will be guided through a process to help you discover the handful of numbers that are vital to tracking the health of your business.
Before the pandemic, business leaders were preoccupied with finding and inspiring the right talent needed to build their corporate brand and success. Fast forward to today, business leaders must confront the even more daunting challenge of finding and inspiring talent in an incredibly tight labor market, where clients, vendors, suppliers and even their own employees may be working remotely. Add to that the "Big Quit" and pervasive "Bored-out", a close cousin of burnout, and, well, things are rough. In this session, we'll: • Explore the labor trends that are driving and will continue to drive a tight labor market • Present strategies for hiring exceptional talent in a virtual world • Highlight ways to inspire and energize your hybrid workforce so you can steer clear of the Big Quit and Bored-out.
We all learn from each other and other's experiences. Join this panel coversation on family business insights; the good the bad and everything in between. Our panelist will share their stories and what they learned in order to grow and maintain their business over the years.
This highly interactive session will discuss concepts to improve your company’s presence from an overall brand perspective! Explore strategies on how to successfully pivot when faced with challenging market conditions. Collaborate on how to build both internal and external trust through effective communication, brand positioning and elevating the customer experience.
Concepts will include:
Take advantage of the opportunity to engage with industry peers as we discuss ways to generate additional revenue and increase overall market share!
Culture is so important in the work place. Creating the right culture is a key strategy in several areas, over all work place health, employee retention, future growth, and overall buy in. In this session we will break down what it takes to create a culture that brings your business the "A" players you are looking for.
This session will discuss Spectrum’s journey to getting millions of dollars in annual revenue by creating the right digital footprint coupled with using multiple online lead generation strategies. It will also provide detailed insights and tactics of how we did it and what we learned.
Since March of 2020, the BSC sector has gone through fast and furious changes. There has been a heightened demand for sanitation, abundant new operating challenges to tackle and a surging interest in M&A on the part of buyers, investors and sellers. Now, with the return-to-work movement occurring, many are again seeking to understand this movement’s impact on BSC earnings and related enterprise value.
In this session, we will walk through a number of BSC transactions that have occurred since the pandemic began. We will also discuss the effect the health crisis has had on the overall M&A process, impact on enterprise values and the longer-term effect the pandemic will have on M&A in the BSC sector.
Did you know a large percentage of your new hires never make it to day one? Combating hidden turnover is no easy task, but with the right process and technology to support your efforts, you can get your cleaners from hire to day one to day 90. And it all starts with your recruiting and hiring efforts. By understanding how to diversify across multiple sources, you can bring in the right applicants to fill your open positions. Once hired, you need a strategy to manage and engage applicants through the new hire and onboarding process (spoiler: going paperless is key). Then you can focus your efforts on engaging and retaining those employees past the first day through day 90 (and beyond) by giving them the tools and training they need to be successful in their roles.
Commercial insurance often one of the highest costs for BSCs. Join our Affinity Partner Lockton, as they share information on your insurance plans, tips to keep your rates low and more. They will then discuss specific coverage around cyber security. Over the last five years, this has rapidly shifted with the drastic impact that ransomware has had on organizations of every industry class and size. With cyber risk shifting to a truly operational exposure, this session will touch on the cyber risks facing companies in the BSC space, the insurance available to organizations and go through some best practices to help mitigate losses.
Our industry has never been viewed as so vital in our role as front-line cleaners and disinfection partners, but when the COVID-19 pandemic is not front and center any longer, how will we be able to stay 'essential' to our clients? Our panel of experts have ideas on this to share and we will have a robust discussion on the topic. The panel has unique expertise in surface disinfection, personal hygiene, supply chain and will share best practices and lessons we can all apply to our business approach. Attend this session to share your views and help us all keep the industry growing with purpose!
What if I told you that YOU already have the power to take your client relationships to the next level? Would you do it? Join my session to learn how to unlock your skillset to strengthen your most important relationships. We meet people everyday and somehow we choose who is allowed into our close inner circle and while others are kept as acquaintances. Delve into my session to learn how to become an inner circle mastermind. Breakdown the barriers where others could not, while still allowing yourself to be the "real" authentic you.
Being a leader can be challenging. You often have to make the tough decisions, are balancing several tasks at once and providing an open space for your employees to come and talk their professional development. Join this group of BSCAI Owners as they share their successes and challenges on what being a good leader is all about.
Attend this comprehensive session provided by Board-Certified Labor & Employment attorneys to hear the latest DOL and OSHA protocols including: FFCRA Regulations, EEOC Vaccine Guidance, and OSHA Guidance on COVID-19.
Modern-day hackers have evolved their tactics during the past few years to focus on ransomware attacks that generate higher revenue with less effort by leveraging a sophisticated network of suppliers of ransomware services. The speaker will provide details of the different types of hackers, how they operate and what BSCs can do to mitigate the most common types of attacks. Its not if you will be attacked, but when.
During this session, we will explore various feedback models and identify strategies for delivering effective feedback that drives performance improvement, self-reflection and accountability and the autonomy to grow and develop to full potential. Join Lisa First-Willis, CEO & Co-Founder of Truvelop as she dives into how to provide feedback to your employees.
Our speakers will go into their personal business brands and share examples, strategies and playbooks on how they have used social media channels to tell their brand's story. Touching on channels such as Facebook, Instagram, YouTube, LinkedIn, Twitter, and much more. Storytelling and sharing your why, as a brand and not a company, creates an even more impactful result and impression on your clients. With social media and technology, the ability to do this has never been greater. The time to level up your social media game is now!
This program will provide a brand-new lens into a generation that does not remember a time before social media, has always been able to study via YouTube, and thinks Millennials are old! Filled with Jason’s stories, and real-world examples, this session is perfect for unlocking the potential of new employees. Not only will you hear the latest trends in the market but also how to engage, retain and motivate new employees.
Bestselling author and global researcher, Jason Dorsey’s acclaimed presentation reveals new trends that will directly drive better attraction and retention in your contracting business. He shares surprising data, powerful frontline strategies, and specific solutions that drive measurable results.
In season three, episode four of BSCAI's Contracting Conversations Podcast, Jason speaks about his passion for helping his generation, what makes a good leader, and previews his keynote address for this year's Contracting Success event in Las Vegas.
In a world defined by unrelenting pressure, it's not surprising that a 2018 StressPulse survey found almost 60% of people reported being "highly stressed."
In response to the increasing intensity, the World Economic Forum ranked emotional intelligence as one of the top five business priorities people need to invest in to succeed in the future. And yet, as certain as the research is in demonstrating that it is a powerful predictor of performance and organizational success, studies and stories from across the globe indicate that it is harder than ever to build.
This gap inspired Sara Ross to conduct a global survey, across dozens of industries, and throughout all levels of business to focus on answering one critical question: What do you need in a leader?
Whether a seasoned executive, middle manager or a driven individual performer, in this keynote you will learn that the answers to this question are grounded in the practices of emotional intelligence.
Click here to hear from keynote speaker, Sara Ross on why you should join us in Vegas and what she will be sharing with Friday morning attendees
Many speakers present on gaining new customer, creative selling programs, how to “differentiate” your business from the competition. Not many speakers focus on RETAINING existing customers. What is more important? Here is a phrase that may be seen as heresy. . .”a focus on getting new customers is not always what a business needs to be successful” Do you agree or disagree? We will discuss the hard and soft costs of gaining vs. retaining customers, why retention is critical to future business success, and low cost/high impact ways to stand out from your competitors and keep your customers from ever thinking about changing their cleaning service.
In this session, the speaker will discuss the difference between coaching and managing employees. You will learn coaching techniques to bring back to your company and begin to implement right away. You will learn how to engage your frontline workers in a new way, create awareness of your team culture, and more.
Coaching for Success:
Join Brian Rauch, Chief Legal Officer & General Counsel of Harvard Maintenance Inc., as he dives into service agreements, key provisions in general and in light of COVID, and how to leverage legal support in reviewing contracts. He will teach you how to look and review service agreements you receive from your clients, how to interpret contractual provisions and identify what should or should not be included, and provide negotiation tips. While reviewing this information can be challenging, this session will provide you with an understanding of service agreements and negotiation points so you can improve your current contracts. Brian will provide valuable insight into effectively resolving conflicts, strengthen relationships, and ensure your contracts protect your interests.
Are you searching for ways to increase revenue? Is your bottom line suffering due to office building closures? Boost your margins by adding Property Restoration Services to your portfolio! Stay ahead of the competition and keep them out of your clients’ properties. Disaster Kleenup International (DKI) has developed a comprehensive Toolkit guide of everything needed to adopt and execute this new revenue stream. DKI University is the industry leader and pathway for your team members to obtain training and certifications to deliver Restoration Services safely, effectively and efficiently! Learn how the DKI Toolkit will help you identify the equipment, training and software needed to add Disaster Restoration Services to your service portfolio while learning about Return on Investment (ROI). There has never been a better time to join this highly profitable, $210 billion industry. Many of our current providers started in the carpet cleaning, janitorial, facility maintenance industries which has proven to be a relatively easy and rewarding transition.
Presented by: Brad Cox, Director of Sourcing and Vendor Management, The Budd Group; Michael Ledonne, CSCP, APICS/ASCM, Director of Supply Chain Services, Network Distribution; Rebecca Barraza, VP, Business Development, Network Distribution, Eric M. Keller, Corporate Account Director, WAXIE Sanitary Supply; Darin Squires, General Sales Manager, Georgia-Pacific LLC
COVID-19 has impacted the BSC community in many ways including Supply Chain. We will have a panel of supply chain experts to talk about these disruptions. They will address root causes, insights, and solutions learned during 2020 and how to manage these impacts in the future. Attendees will learn about the evolving pain points that building service contractors face in today’s supply chain focused world. They will hear from our panel of experts from diverse points of view, each bringing a different experience on how they handled their supply chain issues.
Change is hard. It tests teams and businesses in unexpected ways, perhaps none more trying or unexpected than the changes the cleaning industry has experienced since the onset of the pandemic. In this session, experienced and successful team leaders will share best practices, examples, and ideas to guide your team to not only survive, but also drive growth and engagement through periods of change.
Why should a business use dashboards? Because you need to know those critical pieces of data that drive your business so that you can focus on what is actually important instead of getting caught in the weeds. If you are staying on top of critical data constantly, you make it possible to ensure steps for success. Dashboards allow you to transform data into action. Businesses need to have a multi-level focused dashboard to ensure that everyone from the CEO to lower-level supervisors can be working toward a common goal. How do dashboards benefit customers? Dashboards are designed to be an easily accessible tool for your customers to monitor behind the scenes of their account. Whether that's be looking through inspection deficiencies, safety reports, or invoicing; customers have a deeper understanding of how their service needs are being met. Dashboards serve as an integral tool in understanding your business and holding you accountable to your customers.
Sales are a key factor when it comes to the success of your business. During this session, you’ll learn new tips around consistent sales growth, how to upsell to your current clients, innovative ways to find new customers, and much more. You’ll understand new ways of selling to customers whether in-person or virtual and how communications can affect the sales process.