Schedule is subject to change
All times are in PST
The bidding and estimating seminar is a course designed for novices in the BSC industry and will show you a step-by-step approach for pricing your services in today's competitive marketplace. Attendees will receive an overview of the components that are part of every contractor's cost estimate, including how to properly determine supply and equipment costs, review the correct method for determining employer tax/insurance rates, and outlining standard overhead costs to learn the use of technology to support this process.
Part 1: Employee Training
Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.
Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.
Join your peers in these networking roundtables, as you discuss current challenges facing the BSC industry, new technology trends and much more. You'll have the opportunity to connect with your peers directly and help propel the industry forward. Specific Roundtable Topics are still being confirmed, look back for more information soon!
The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives.
Part 1: Simple Steps to Sustainable Productivity
Beginning with an evaluation of current productivity; followed by offering sound management principles and industry-proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages.
Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention.
Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety & quality to increased retention.
Have you ever heard your service is like a Roller Coaster? Acceptable for a while, then come service breakdowns, the customer complains, things get better (for a while), and then the cycle repeats? It is time to get off the Roller Coaster, skip the Tilt-A-Whirl, and go straight to SOARING!!! In this session, I will share the things that we need to do to stay on top of our game and provide excellent service consistently.
There is a song by MercyMe titled "Dear Younger Me". The opening the lyrics are "If I could tell you everything that I have learned so far, then you could be one step ahead." This session focuses on what we did well while growing our business but looking back and knowing what we know now, what would we have done differently. We'll analyze our decision-making processes and provide tools to incorporate them into your business which will fuel growth and help to avoid pitfalls and delays.
Is your organization monitoring Key Performance Indicators (KPIs)? Think of these numbers as the vital signs of your organization. Is your company's blood pressure high? Is it overweight? Is it running a fever? If you are not monitoring these key metrics, you're just guessing about the health of your organization. In this interactive session you will be guided through a process to help you discover the handful of numbers that are vital to tracking the health of your organization.
Before the pandemic, business leaders were preoccupied with finding and inspiring the right talent needed to build their corporate brand and success. Fast forward to today, business leaders must confront the even more daunting challenge of finding and inspiring talent in an incredibly tight labor market, where clients, vendors, suppliers and even their own employees may be working remotely. Add to that the "Big Quit" and pervasive "Bored-out", a close cousin of burnout, and, well, things are rough. In this session, we'll:
• Explore the labor trends that are driving and will continue to drive a tight labor market
• Present strategies for hiring exceptional talent in a virtual world
• Highlight ways to inspire and energize your hybrid workforce so you can steer clear of the Big Quit and Bored-out.
Culture is so important in the work place. Creating the right culture is a key strategy in several areas, over all work place health, employee retention, future growth, and overall buy in. In this session we will break down what it takes to create a culture that brings your business the "A" players you are looking for.
This session will discuss Spectrum’s journey to getting millions of dollars in annual revenue by creating the right digital footprint coupled with using multiple online lead generation strategies. It will also provide detailed insights and tactics of how we did it and what we learned.
Since March of 2020, the BSC sector has gone through fast and furious changes. There has been a heightened demand for sanitation, abundant new operating challenges to tackle and a surging interest in M&A on the part of buyers, investors and sellers. Now, with the return-to-work movement occurring, many are again seeking to understand this movement’s impact on BSC earnings and related enterprise value.
In this session, we will walk through a number of BSC transactions that have occurred since the pandemic began. We will also discuss the effect the health crisis has had on the overall M&A process, impact on enterprise values and the longer-term effect the pandemic will have on M&A in the BSC sector.
Modern day hackers have evolved their tactics during the past few years to focus on ransomware attacks that generate higher revenue with less effort by leveraging a sophisticated network of suppliers of ransomware services. This presentation will provide details of the different types of hackers, how they operate and what BSCs can do to mitigate the most common types of attacks. It’s not if you will be attacked, but when.
What if I told you that YOU already have the power to take your client relationships to the next level? Would you do it? Join my session to learn how to unlock your skillset to strengthen your most important relationships. We meet people everyday and somehow we choose who is allowed into our close inner circle and while others are kept as acquaintances. Delve into my session to learn how to become an inner circle mastermind. Breakdown the barriers where others could not, while still allowing yourself to be the "real" authentic you.
A comprehensive session provided by Board-Certified Labor & Employment attorneys covering the latest DOL and OSHA protocols including: FFCRA Regulations, EEOC Vaccine Guidance, and OSHA Guidance on COVID-19.
This program will provide a brand-new lens into a generation that does not remember a time before social media, has always been able to study via YouTube, and thinks Millennials are old! Filled with Jason’s stories, and real-world examples, this session is perfect for unlocking the potential of new employees. Not only will you hear the latest trends in the market but also how to engage, retain and motivate new employees.
Bestselling author and global researcher, Jason Dorsey’s acclaimed presentation reveals new trends that will directly drive better attraction and retention in your contracting business. He shares surprising data, powerful frontline strategies, and specific solutions that drive measurable results.
Many speakers present on gaining new customer, creative selling programs, how to “differentiate” your business from the competition. Not many speakers focus on RETAINING existing customers. What is more important? Here is a phrase that may be seen as heresy. . .”a focus on getting new customers is not always what a business needs to be successful” Do you agree or disagree? We will discuss the hard and soft costs of gaining vs. retaining customers, why retention is critical to future business success, and low cost/high impact ways to stand out from your competitors and keep your customers from ever thinking about changing their cleaning service.
Coaching for Success:
COVID-19 has impacted the BSC community in many ways including Supply Chain. We will have a panel of supply chain experts to talk about these disruptions. They will address root causes, insights, and solutions learned during 2020 and how to manage these impacts in the future. Attendees will learn about the evolving pain points that building service contractors face in today’s supply chain focused world. They will hear from our panel of experts from diverse points of view, each bringing a different experience on how they handled their supply chain issues.
Change is hard. It tests teams and businesses in unexpected ways, perhaps none more trying or unexpected than the changes the cleaning industry has experienced since the onset of the pandemic. In this session, experienced and successful leaders will share tools, best practices, and examples to guide your team to not only survive but also drive growth and engagement through periods of change.
Building Service Contractors Association International
330 N. Wabash Avenue, Suite 2000 | Chicago, IL 60611-4267 | Phone: 800-368-3414 | Fax: 312-673-6735 | E-mail: firstname.lastname@example.org