Schedule is subject to change
During the Covid pandemic, the cleaning industry’s importance to public health was brought front and center. Suddenly seeing the work of cleaning and sanitizing surfaces in buildings became mission critical to giving tenants the confidence needed to return to work. BSCs have a golden opportunity to seize the new perspective that cleaning should be seen (and not just relegated to evening work in unoccupied buildings). The day has come for daytime cleaning to become the norm rather than the exception. Why daytime cleaning? The benefits are numerous to BSCs and your clients; visibility of cleaning for occupant confidence, ‘day porter/concierge’ level service to break the commodity mindset, ability to hire quality staff looking for day-hour jobs and more. When done well, clients love daytime cleaning as it’s more sustainable, energy-efficient and shows their stakeholders they value a clean and healthy workplace. But a shift to daytime cleaning without proper planning and communication can jeopardize client relationships. The session speakers are experts and BSC practitioners of daytime cleaning in millions of square feet of buildings of all kinds. They will share their knowledge of how to set up a program tailored to the client’s situation and communicate with all the key stakeholders to ensure ‘buy-in’ and cooperation. They will have you thinking completely differently about what defines ‘daytime cleaning’ and what it takes to do it successfully on a repetitive basis. You will gain a competitive edge by offering a better approach to cleaning.
Tim Murch, CBSE, CEO of 4M Building Solutions, will discuss the entire acquisition process and give you what you need to know about acquisitions! He will speak to 4M's history of almost 30 acquisitions and how the company has refined its process and provide key insights and takeaways for how attendees can lead their own successful acquisitions. Tim will do a deep dive into all aspects of the acquisitions process, including but not limited to determining what is important to a seller, how to prospect opportunities, the negotiation process, potential earn outs IOI, LOI and Purchase Agreement documents, due diligence process, the typical time frame and more.
Labor challenges affecting the nation and beyond are not going away. This expert panel will share what keeps them up at night regarding labor disruptions and how you can confront these challenges head-on by adapting management approaches and style, leveraging support from your manufacturers and distributors and implementing innovation solutions. You will come away with insight into shared experiences, best practices and tools to effectively handle the current and future impacts of the labor market.
Steven Harper, MBA, BSEE, President/CEO of Spectrum Building Services of America, will provide valuable insights and actionable steps for scaling a business from start-up to 8-figures in annual revenue. Steven will kick off the session by covering the initial necessary steps like setting clear and specific objectives, identifying the target market, understanding customer needs, and creating a solid business plan before sharing expert tips for building a strong team, implementing effective marketing and sales strategies, and utilizing technology to streamline operations. You will come away with crucial knowledge and tools for establishing processes for predictability and consistency in operations and measuring key performance indicators (KPIs) for optimization to successfully build scale in your business.
Don't be the vendor that lands their biggest client yet with a three-year term and a healthy year-over-year built-in increase, but now, halfway through the third year, you are questioning this big client's "stickiness." Learn how to turn those clients into partners by building relationships that outlast RFPs - this session will cover how to build partnerships by leveraging all of your organizational facets, from your salespeople, marketing team, operations team and front-line workers. Access the depth of intellect that already exists in your organization and gain practical tips for keeping customers in an ultra-competitive market.
With the ever-changing world of technology, BSCs are adapting to and exploring new types of equipment to get the job done – but what about technologies available through our mobile devices? Can we get more from the devices we already carry with us every day? This presentation will be about different ways to utilize technology in the world of BSCs, how to successfully implement these new systems, and how to utilize these tools to bring your entire team closer than ever. Keeping pertinent information, expectations, schedules, and more can be challenging. This session is designed to give and share new ideas on using technology, such as apps, cloud storage and devices, to get more out of your team by having them sync together.
The ISSA Education package includes access to 60+ education sessions held during the ISSA Tradeshow North America at the Mandalay Bay Convention Center. All Contracting Success registrations include access to the ISSA Tradeshow.
Experience an engaging presentation from Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group and Jill Davie, Chief Customer Experience Officer, WorkWave, as they take the stage to provide specialized insights on how BSCs can further understand their employee's needs and human resource trends through data analysis and how this data affects the labor trends we’re currently seeing and facing. You will come away with the knowledge you need to comprehensively analyze your own company's labor trends as well as plan for the future of the labor market.
Our business thrives when we are known, respected, and recognized as a valuable resource within our communities. Building community capital is much more than service quality assurance. David Stein will share his expertise on how BSCs can become further integrated not only in their communities but also within their cities and across counties and states in order for them to achieve even higher levels of success with their business. David holds leadership positions in four main community areas: business, nonprofit, politics and faith, but it didn't start that way. He knows it takes time to build your community "street cred," and he is here to teach you how to do it so you and your organization achieve top-of-mind marketing when the subject of quality results comes up. Learn the steps taken to get there and come away with specific strategies and tactics you can execute on Monday following the conference.
The complex challenges associated with today's hourly workforce have a direct impact on operations, especially when turnover is high and open positions sit vacant for weeks at a time. During this panel discussion, we will hear from top BSC Operations Executives who have been able to achieve operational excellence despite high turnover and labor shortages. Participants will hear first-hand how to identify and address these challenges head-on including tracking and trending key operations metrics in real-time to inform business decisions alternative staffing strategies to mitigate labor shortages, and building a winning culture to achieve and sustain operational excellence.
During this session, attendees will learn top strategies to implement during the first 90 days of employee training to see long-term benefits. Training is not only crucial for having your team know how to do their specific tasks, but overwhelmingly influences workplace culture, employee empowerment, and operational quality assurance. BSCs will learn the importance of strategic and insightful training programs and come away with implementable tips and tricks they can immediately begin using to ramp up quality assurance.
There are many advantages in joining a member owned group captive. Learn how to gain a strategic advantage in the industry by capitalizing on your company’s current safety and risk management culture, gain more control in claims handling, and capitalize on your efforts all while creating a safer workplace for your employees. Captives allow you to have more control over your insurance costs and the ability to earn a significant amount of your total premium spend back (50%-60%) in equity by becoming an owner in your own insurance company.
Blake Dozier, Owner and Director of Business Development, OnPoint Building Services, Emmalyne Head, President, Southern Belle Cleaners; Philippe Mack, CBSE, CEO, Bee-Clean US Holdings, LLC; Curtis McLemore, CBSE, CEO, McLemore Building Maintenance; Steve Shuchat, CBSE, President, Clean All Services; and Paul Taylor, CBSE, CEO, ESS Clean Inc.
Have you ever wanted to engage more with BSCAI? Have you ever wondered how much of your time is needed and what opportunities are available? If yes, then this session is for you! Our presenters will be talking through the different opportunities BSCAI offers and ways to get involved at a macro-level or micro-level. You’ll hear from volunteers throughout the years and their experiences on why they keep coming back!
Join us for an engaging discussion on how to kickstart AI integration within building cleaning companies. Explore practical strategies to transition from initial, low-hanging fruit AI solutions to achieving operational excellence. Discover the tools, techniques, and case studies that can help cleaning businesses harness the power of artificial intelligence to optimize processes, enhance cleaning efficiency, and elevate the overall quality of service delivery. Whether you're just beginning your AI journey or looking to take your existing AI initiatives to the next level, this talk will provide valuable insights to help you succeed in the cleaning industry.
Tom Kruse will present an engaging session on how customer engagement is a growth strategy. He will discuss how to be intentional with your customer retention for growth, what insights you need to determine where you can "make your money" with varying customers and tactical actions to support your growth strategy. Tom will also provide insights on how BSCs can view their customer engagement efforts through an emotional lens.
Buying or selling a company is generally viewed as an absolute event. You either buy or sell all of the business. Or, you don’t buy or sell at all! This scenario is especially true for Sellers who view the decision to sell as an all-or-nothing deal. A meaningful percentage of businesses change hands every day in which the parties become partners as opposed to purely Buyer and Seller. This approach can be a compelling option for Sellers who are not ready to exit but are looking to take chips off the table for various reasons like ease into an exit or retirement, increase personal liquidity or gain support in operating and growing the business. For Buyers, keeping the Seller as a shareholder can be a great way to leverage the Seller’s ongoing passion for the business, relationships with key customers, employees and more. During this session, we will discuss the process and best practices for structuring this type of transaction and the criteria for deciding whether it might be right for you.
Supply costs, compared to labor, are a relatively small line item in the overall expenses of running a cleaning business, yet can significantly impact your business's profitability, especially during periods of inflation. During this session, panelists representing the entire BSC supply chain, from GPO (Group Purchasing Org), manufacturing and distribution, will highlight best practices that are well known to drive down costs while providing insights into how you can make procurement a' profit center' of your business. You will come away with the ability to position your company to lower supply costs by 10% or more.
AS BSCs, we’re not new to the concept of workforce diversity – our industry has always hired and retained employees of different races, sexualities, cultures, and more. This session will focus on how continuing our conversations on diversity, hiring, and employee retention must focus on one simple concept: belonging. This session will explore how shifting your mindset to implement programs, standards, communications, and dynamic relationships that focus on employee belonging effectively achieve what many other companies do with diversity, equity, and inclusion (DEI) programming. Attendees will come away with ideas they can immediately take home to their teams to implement, no matter where they are on this journey.
Join Aubrey Cain, Director of Marketing & Communications at Marsden Services, to learn how you can take your branding to the next level. Learn how to grow your business and cement your company as the leading BSC in your market. Attendees will learn 201-level fundamentals and take-home strategies to revamp their branding that won't break the bank.
During this session, attendees will get first-hand insights from how one BSC started from the ground up to grow his business and pass it along to his children. Dennis Richards, President of Puritan Commercial Cleaning and Services and his son, Josh Richards, the COO, will recount Dennis' story of starting and creating a custodial business in Montana. Together, they will touch on the lessons learned along the way and how they are each preparing for the future transition for Dennis to pass the baton to his children.
Get ahead of your competition by adding commercial window cleaning to your business’ offerings. This session will discuss what you need to know to safely train and certify your staff, select the best equipment for the job, and market a commercial window cleaning service to current and new clients. Janitorial leaders will walk away with confidence and the strategies needed to implement and manage commercial window cleaning service as their new profit center while maintaining the highest-quality safety training for their team.
Join us for an insightful conversation featuring a panel of human resources experts to get up to speed on the five key topics that are dominating the BSC industry now, and in the future. Speakers will provide insightful perspectives on the current immigration impacts we are all feeling, retention of employees during times of low unemployment, part-time trends, where labor trends are going, and how to plan for the continuation of these trends through with a company plan, budgeting for new marketing for new employee acquisition and more! Attendees will take home the tips and tricks they need to focus on addressing their business’ human resources challenges.
During this high-energy session, author and entrepreneur Troy Hopkins will inspire you to look at your business from many levels. Troy will review key takeaways based on a national BSC survey he executed in 2017, highlighted in his book Making Cents of a Dirty Business. From employee retention and sales to cash flow and customer retention, Troy will show his research results while adding current and new industry facts. Each participant will receive a copy of the book!
Due to labor shortages and the restructuring of industries and roles, autonomous solutions are an essential part of the future of cleaning. Veteran cleaning industry experts Scott Murray, President of Confluence Consulting LLC., Brad Cox, Director of Sourcing and Vendor Management at The Budd Group, Chris Wetmore, VP of Sales at ICE Cobotics, North America and an end-user (TBA) will provide tips for how BSC’s can add autonomous solutions to their offerings and educate and support clients making decisions to implement robotics at their facilities. You’ll hear about why the switch to automation can be difficult, what clients are saying when they give automation a try, and why it is important to have automation champions across managed sites for the success of BSCs and the cleaning industry. You will take home effective ways to use autonomous solutions to optimize cleaning processes and improve efficiency.
Jeff Carmon, CBSE, Vice President of Customer Experience at Frantz Building Services, will examine the idea of determining customer value -what purchasers of janitorial service truly value from our industry. During this session, you will explore strategies and tactics for delivering service true to these value elements.
Join Simon-Kucher & Partners, global leaders in pricing and commercial excellence, in this interactive session to identify your company’s paths to increasing profits. Attendees will receive the first look at trends and observations from this year’s Commercial Excellence Survey. Simon-Kucher will share leading practices – including real-world examples – on crucial commercial, pricing, and sales initiatives that your business can begin implementing today. You will leave this session with the confidence to achieve greater revenue and drive higher profit margins.
Join us for Networking Roundtables to connect with your BSC peers and discuss key topics. Continue to expand your network during the lunch hour, which will directly follow the Networking Roundtable session.
Highlight what sets your organization apart to stand out from the competition. Regardless of where we look, talent shortages are impacting every industry, and competition is fierce. With an entire generation on the precipice of retirement, and not enough workers ready to replace them, the situation is only going to get fiercer. More than ever before, we need to do whatever we can to attract and retain top talent – but what is that? After a decade of research on the world’s greatest places to work, workplace culture and leadership expert Eric Termuende has the answer. Like snowflakes and fingerprints, it all comes down to uniqueness. The days of job listings demanding a long list of skills and attributes from potential employees are gone. Instead, we need to talk about the larger workplace experience and the difference our organizations are making in the world.
The Bidding and Estimating Seminar (Monday, November 13, 8:00 a.m. - 3:00 p.m. local time) is a course designed for novices to the BSC industry that will demonstrate a step-by-step approach for pricing your services in today’s competitive marketplace. Attendees will receive an overview of the components that are part of every contractor’s cost estimate, including how to properly determine supply and equipment costs, review the correct method for determining employer tax/ insurance rates, and outline standard overhead costs to learn the use of technology to support this process. The Bidding and Estimating Seminar is NOT included in full-conference or one-day Contracting Success registration.
The Plateaus of Growth Seminar (Monday, November 13, 1:00 p.m. - 5:00 p.m. local time) is a course designed for anyone looking to grow their business (by $1M or $5M or even $10M) and take it to the next level. This seminar, brought to you by BSC industry professionals, will demonstrate a step-by-step guide to managing your company’s growth. This seminar will go in-depth on your company’s growth and how to expand within the build services industry. The Plateaus of Growth Seminar is NOT included in full-conference or one-day Contracting Success registration.
The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives.
Part 1: Simple Steps to Sustainable Productivity
Beginning with evaluation of current productivity; followed by offering sound management principles and industry-proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages.
Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention.
Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety & quality to increased retention.
Part 1: Employee Training
Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.
Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.
Schedule is subject to change
All times are in PT
Building Service Contractors Association International
330 N. Wabash Avenue, Suite 2000Chicago, IL 60611-4267
Phone 312-321-5167 | Fax: 312-673-6735