Part 1: Employee Training
Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.       

Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.

*The Bidding and Estimating Seminar is an additional cost and is not included in the price of registration. Please click here for more information.

The bidding and estimating seminar is a course designed for novices to the BSC industry and will show you a step-by-step approach for pricing your services in today's competitive market place. Attendees will receive an overview of the components that are part of every contractor's cost estimate, including how to properly determine supply and equipment costs, review the correct method for determining employer tax/insurance rates and outlining standard overhead costs to learn the use of technology to support this process.

*This pre-conference program is an additional cost and is not included in the price of registration. Please click here for more information.

Join Alex Goldfayn, author of the three Wall Street Journal bestsellers Pick Up The Phone & Sell (Wiley 2021); 5-Minute Selling (Wiley 2020); and Selling Boldly (Wiley 2018), for this powerful and immediately applicable seminar on developing a proactive selling culture at your firm. You will leave knowing how good you are and behaving – and selling! – boldly. During this highly interactive seminar, you will learn how to deal with the fear of rejection by practicing how to obtain testimonials, offering tag services, adding additional office space with existing customers, and effectively obtaining referrals. You’ll learn how the proactive phone calls to customers and prospects can systematically and predictably grow your business, and you’ll live with planners and trackers to implement these approaches at your company, on the first day you return. 

The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives.

Part 1: Simple Steps to Sustainable Productivity
Beginning with evaluation of current productivity; followed by offering sound management principles and industry proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages. 

Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention.
Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety &  quality to increased retention.
 

This is an opportunity to discuss key issues with peers in a roundtable styled format. Topics include: 

1. Strategies to Improve Productivity

2. Recession-Proofing Your Business

3. It's All About Employees: Retention, Engagement and Culture

4. Hiring and Recruiting

5. Dealing with Contract Renewals and Price Increases During Inflationary Times

6. Working in the NEW Workplace

7. Customer Satisfaction to Customer Retention

8. Strategic Conversations with Your Teams

9. Current Events in the BSC Industry

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play. This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success. You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience 2) real-life examples of the impact of non-customer facing teams on the end customer 3) how a company-wide commitment to CX improves customer loyalty. Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.