Olon Hyde, CBSE, VP of Operations, Office Pride Commercial Cleaning, and Jason Courtney, Franchise Owner, Office Pride Commercial Cleaning

Part 1: Employee Training Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.

Part 2: Employee Communications Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.

Pat Fragomeni, CBSE

Sr. Consultant, Concepts 4

The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives.

Part 1: Simple Steps to Sustainable Productivity Beginning with evaluation of current productivity; followed by offering sound management principles and industry proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages.

Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention. Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety & quality to increased retention.