For contractors and subcontractors providing services to the federal government, compliance with the Service Contract Act or Service Contract Labor Standards is required. Consequences for non-compliance include financial penalties and back wages, withholding of contract funds, and debarment from future contracts—each potentially triggering an audit and investigation by the Department of Labor.   To help contractors comply and avoid these consequences, this session covers key components of the SCA, as well as practical applications to take back to your company.   Learning objectives include SCA fundamentals; fringe benefit considerations; employee classification; application to remote workers; collective bargaining; ancillary executive orders (minimum wage, sick leave, non-displacement) understanding contractual obligations; and price adjustments.

To survive and thrive in an era where large property management and facility management firms are consolidating suppliers and controlling a significant portion of the commercial real estate industry, smaller companies and suppliers should consider the following strategies:    

• Specialize in niche services:
• Emphasize local market knowledge
• Build strong relationships
• Embrace technology
• Offer flexibility and customization
• Form strategic partnerships
• Focus on customer service
• Develop a strong brand and online presence
• Pursue certifications and accreditations
• Stay agile and adaptable
• Offer value-added services
• Explore subcontracting opportunities

By implementing these strategies, smaller firms and suppliers can carve out their place in the market and continue to thrive despite the consolidation trend in the commercial real estate industry.

In an era where first impressions can make or break a business, the building services industry is more than just about pristine surfaces and immaculate spaces. While cleanliness remains crucial, the true differentiator lies in the art of customer service. Today, we're diving deep into the 5 Pillars of Customer Retention that transform ordinary cleaning companies into extraordinary service providers. Our comprehensive approach goes beyond the mop and bucket, focusing on the human connections that truly elevate a business. We'll explore how strategic customer service can turn routine maintenance into lasting relationships. Prepare to uncover actionable insights that will revolutionize your approach to building services. Our five transformative pillars are:  Communication is Key: Master the art of meaningful dialogue with your clients Consistency is Confidence: Build trust through predictable, reliable performance Personalization Matters: Tailor your services to each unique client's needs Reliability Builds Relationships: Become the partner your clients can always count on Go Beyond Cleaning: Elevate your service from a transaction to an experience  Join us as we break down practical strategies that will position your building services company as the most sought-after partner in the industry. It's time to clean up not just spaces, but your entire approach to customer service.