November 12
9:00 AM - 9:45 AM
Winning the Battle Against the Goliaths of the Industry 🎥
John Kelley, CBSE, FMP, SFP, LLS-GB, Senior Director, JLL
To survive and thrive in an era where large property management and facility management firms are consolidating suppliers and controlling a significant portion of the commercial real estate industry, smaller companies and suppliers should consider the following strategies:
- Specialize in niche services:
- Emphasize local market knowledge
- Build strong relationships
- Embrace technology
- Offer flexibility and customization
- Form strategic partnerships
- Focus on customer service
- Develop a strong brand and online presence
- Pursue certifications and accreditations
- Stay agile and adaptable
- Offer value-added services
- Explore subcontracting opportunities
By implementing these strategies, smaller firms and suppliers can carve out their place in the market and continue to thrive despite the consolidation trend in the commercial real estate industry.
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November 12
9:00 AM - 9:45 AM
Winning & Retaining Big Clients: The Secrets to Landing Multi-Market Contracts 🎥
Steven Harper, BSEE, MBA, President/CEO, Spectrum Building Services of America
Want to scale your janitorial business and win high-value contracts with national brands? Discover the strategies that set successful BSCs apart when competing for large, multi-location clients. In this session, we’ll break down how to position your company as an indispensable partner, leverage technology to provide transparency and consistency, and develop a service model that earns repeat business. Using case studies from major brands like AutoNation, Apple, and Kaiser, you’ll gain actionable insights on navigating complex RFPs, proving your value, and standing out in a crowded market.
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November 12
9:00 AM - 9:45 AM
Empowering Your Team: The Benefits of Delegation 🎥
Brad Madewell, CBSE, President, Clean All Services, Inc.
The purpose of this session will be to provide insight and motivation about the importance of releasing responsibilities & entrusting your subordinates to not only help with the business owner or top level executive's work load & stress, but also the benefits that build from empowering your team with trust. Discussion about hand offs, assigning responsibilities, accountability & follow up will tie into how these practices will result in not only more valuable employees, but employees that feel their value as a result of built trust in your organization.
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