Agenda

November 10

November 10

7:00 AM - 3:00 PM
 

Registration Hours

November 11

November 11

7:00 AM - 5:00 PM
 

Registration Hours

November 11

10:00 AM - 5:00 PM
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ISSA Tradeshow Floor

Curtis McLemore, CBSE, CEO, McLemore Building Maintenance and Steve Shuchat, CBSE, President, Clean All Services

All Contracting Success registrations include access to the ISSA Tradeshow. The ISSA All-Access Pass offers over 170 sessions and events during ISSA Show North America, November 17-21 at the Mandalay Bay Convention Center. Please refer to the ISSA Show North America schedule for more information and ISSA All-Access Pass registration.

November 11

3:00 PM - 4:30 PM
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Supervision Seminar

Jason Courtney, CBSE, Franchise Owner & CEO and Olon Hyde, CBSE, President, Office Pride Commercial Cleaning Services

Part 1: Employee Training

Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.       


Part 2: Employee Communications

Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.

November 12

November 12

7:00 AM - 5:00 PM
 

Registration Hours

November 12

9:00 AM - 9:45 AM
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Winning the Battle Against the Goliaths of the Industry

John Kelley, CBSE. FMP, SFP, LLS-GB

To survive and thrive in an era where large property management and facility management firms are consolidating suppliers and controlling a significant portion of the commercial real estate industry, smaller companies and suppliers should consider the following strategies:    

  • Specialize in niche services:
  • Emphasize local market knowledge
  • Build strong relationships
  • Embrace technology
  • Offer flexibility and customization
  • Form strategic partnerships
  • Focus on customer service
  • Develop a strong brand and online presence
  • Pursue certifications and accreditations
  • Stay agile and adaptable
  • Offer value-added services
  • Explore subcontracting opportunities

By implementing these strategies, smaller firms and suppliers can carve out their place in the market and continue to thrive despite the consolidation trend in the commercial real estate industry.

November 13

November 13

7:00 AM - 3:00 PM
 

Registration Hours

November 13

7:00 AM - 3:00 PM
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Example Marketing Session

Paul Greenland, CBSE, Vice President of Sales and Marketing, Brilliant General Maintenance (BGM) and Jim Harris, Jr., CBSE, President, Janitronics Facility Services

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November 13

9:00 AM - 9:45 AM
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You’re Unique – Creating Unique Value Propositions and a Growth Enabled Organization (Deserve to Grow)

John Ravaris

What if the success or failure of your organization hinged on one thing—how well your marketing and sales efforts work together to define your business and enable growth? In today’s hyper-competitive marketplace, differentiation and organizational alignment are the foundation of long-term success, especially for small and medium-sized family-owned businesses. This session will explore the critical steps needed to define your uniqueness, communicate it with confidence, and leverage it to achieve greater market leadership.

November 13

9:00 AM - 9:45 AM
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Maximizing Success in Healthcare Cleaning: Essential Knowledge, Resources, and Certifications

Jamie Henry

Equip your sales and operations teams with the essential knowledge to excel in medical-grade cleaning. This session covers key industry certifications, must-have resources, and vital networks to join. Learn how to leverage forms, tools, and professional organizations to stay ahead in infection prevention and environmental services.

November 13

11:00 AM - 12:00 PM
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Example Leadership Session

Curtis McLemore, CBSE, CEO, McLemore Building Maintenance and Steve Shuchat, CBSE, President, Clean All Services

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