October 13
3:15 PM - 4:15 PM
Hilton | Salon A-5
Customer Service during a Pandemic and How to Adapt to a Framework of Unpredictability
Heather Parker, RBSM, Vice President of Client Services, CleanOffice / PorterPlus
COVID-19 has taught us the important of adapting quickly to an unpredictable environment. The pandemic is impacting every person in our society and this includes your clients and how you conduct business today. Learn how the pandemic has changed the field of customer service and what you need to do to stay on top of your game to continue to provide your clients with the support that they want and need from you.
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October 13
3:15 PM - 4:15 PM
Hilton | Salon A-2
The BSC Labor Market Outlook: How Attracting and Retaining Talent Has Changed
Jeff Davis, Group Vice President, Solution Sales, TEAM Software by WorkWave and Jill Davie, President, North America, TEAM Software by WorkWave
As the impacts of the global pandemic continue, a major challenge employers face today is attracting and retaining employees. Across all regions and industries, the changing labor market is affecting employers struggling to fill open positions while keeping their most valuable resource — their workforce. Join this session to explore metrics and trends on hiring and retention in the BSC industry compared to a national level. Learn new ways to drive applicant volume by leveraging marketing techniques like employer brand building, PPC advertising, and SEO. Evaluate both passive and active applicant sources to drive the most value from your recruiting budget. Discover opportunities to improve employee retention and engage new hires for the long term. Leave with a better understanding of where we’re winning and losing the workforce battle and steps to move forward.
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October 13
3:15 PM - 4:15 PM
Hilton | Mobley
Profitable Growth Strategies for BSCs in a Volatile Business Climate: Report from 2nd annual Simon-Kucher Commercial Excellence Benchmarking Survey
Dave Clement, Partner, Simon-Kucher & Partners, Will Humsi, Partner, Simon-Kucher & Partners and Tom McClure, Senior Manager, Simon-Kucher & Partners
Simon-Kucher & Partners has once again partnered with BSCAI to field their annual commercial excellence benchmarking survey with our member firms. We have feedback to share on key pricing, sales and marketing opportunities and challenges from over 75 member organizations. Attendees of this breakout sessions will learn how successful companies are able to identify and employ tailored commercial strategies to ensure their growth remains strong, even in volatile business climates. Simon-Kucher will also share what roadblocks and obstacles companies believe will challenge them in 2023, and provide insights and recommendations for how to overcome them.
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