November 19
10:30 AM - 12:00 PM
Networking Roundtables Round 1
Join us for our Annual Networking Roundtables, an open forum for networking and discussion on key industry topics. Choose from pre-selected topics at designated tables, each led by a facilitator to guide conversations and spark insights. This is your chance to delve into emerging trends, share experiences, and build valuable connections.
Topics Include:
- Recruitment/Hiring
- Customer Retention/Customer Satisfaction
- Employee Retention/Engagement
- Social Media/Marketing for Your Brand Positioning
- Certification/Professional Development
- Developing Your Team/Training
- Networking to Find Sub-contractors
- Succession Planning
- Acquisitions (Buying or Selling)
- Measuring Quality Assurance
- Networking with Local & Industry Associations
- Security Planning for Your Employees
- Innovative Sales Strategies
- Mentoring Peers: Sharing Ideas & Information
- Commercial Growth (pricing, marketing, sales, GTM)
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November 19
1:00 PM - 2:30 PM
Productivity Seminar
Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4
Sponsored by ProTeam
The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives.
Part 1: Simple Steps to Sustainable Productivity
Beginning with evaluation of current productivity; followed by offering sound management principles and industry proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages.
Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention.
Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety & quality to increased retention.
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November 19
3:00 PM - 4:30 PM
Supervision Seminar
Jason Courtney, CBSE, Franchise Owner & CEO and Olon Hyde, CBSE, President, Office Pride Commercial Cleaning Services
Part 1: Employee Training
Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.
Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.
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