October 14
9:00 AM - 10:00 AM
Hilton | Salon A-2
How to Strengthen Relationships through Communication
Fernando Cruz, MGM, President and CEO, Dynamond Building Services
We use communication every day to discuss challenges, provide our employees feedback, network with peers and more. However, communication languages can differ and misunderstandings can occur. This program will first address cross-cultural communication on how a North American communicates and provides feedback compared with a Latin X individual. We will share resources for attendees to review specific nationalities and better understand their differences. We will then discuss a solid structure for a healthy relationship. This includes a foundation and the three pillars that support a healthy relationship. Once we’ve identified these three pillars, we will then walk through the steps of adopting these strategies for better overall communication.
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October 14
10:00 AM - 10:45 AM
BSCAI Exhibit Hours & Refreshment Break Sponsored by Pursant
October 14
10:45 AM - 11:45 AM
Hilton | Salon A-4
Using Tech to Help Make Data Driven Decisions
Dominic Amoroso, VP of Operations, Route and Ricardo Regalado, CEO/Founder, Route
Although discussing price increases can be a tough conversation to have with a client, it's necessary in order to establish an ongoing, growing, and working relationship. Not only do we demonstrate to the client that we are honest, transparent, but dedicated to providing the best service, it is backed by tangible data. However, a business cannot be run solely on technology. There still needs to be human-to-human interaction and that is included through the messaging aspect of our technology.
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