November 18
8:00 AM - 2:00 PM
Las Vegas Convention Center – West Hall
November 18
9:00 AM - 10:00 AM
Las Vegas Convention Center
Staying On Top of Our Game
Gary Collins, CBSE, VP of Operations, Supreme Maintenance Organization
Have you ever heard your service is like a roller coaster? Acceptable for a while, then come service breakdowns, the customer complains, things get better (for a while), and then the cycle repeats? It is time to get off the roller coaster, skip the Tilt-A-Whirl, and go straight to SOARING! In this session, the speaker will share the things that you need to do to stay on top of your game and provide excellent service consistently.
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November 18
9:00 AM - 10:00 AM
Las Vegas Convention Center
Then Vs. Now: What I Would Change About How We Started and Grew Our Business
David Stein, President & Area Developer, Office Pride of East Texas
There is a song by MercyMe titled "Dear Younger Me". The opening lyrics are "If I could tell you everything that I have learned so far, then you could be one step ahead." This session focuses on what the speaker’s company did well while growing their business but looking back and knowing what they know now, what would they have done differently. It also includes conversations and input with many other BSCAI Members. The speaker will analyze their decision-making processes and provide tools to incorporate them into your business which will fuel growth and help to avoid pitfalls and delays.
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