The Customer Journey is what your prospects and clients experience when they interact with your cleaning business. Creating a consistent, positive experience is what sets great businesses apart. By mapping your customer journey, you can begin to improve every step along the way.
This session walks through the business value drivers that you need to be focusing on, how BSC companies typically get valued and through the case study method, shares stories of how the better operators have grown and attained the maximum value for their business in a sale.
In this breakout session, we’ll identify the hottest global cleaning trends and discuss how BSCs can prepare for tomorrow by adopting new technologies today. Learn how trends like green cleaning, smart buildings and Industry 4.0 will disrupt the cleaning industry and impact your business.
Building Service Contractors Association International
330 N. Wabash Avenue, Suite 2000 | Chicago, IL 60611-4267 | Phone: 800-368-3414 | Fax: 312-673-6735 | E-mail: email@example.com