The Bidding and Estimating 101-Level Seminar (Monday, November 10, 8 - 11 a.m. local time) is a course designed for leaders and sales professionals (<5 Years Experience) ready to make the leap from residential and specialty cleaning clients to commercial janitorial customers. This 101-level course is for individuals to Learn a step-by-step approach for pricing janitorial services for a commercial building.
Highlights of the session include:
This course is an additional registration cost and does not come included in the one-day pass or full CS25 conference pass.
The Bidding and Estimating 201-Level Seminar (Monday, November 10, 12 - 4 p.m. local time) is a course designed for anyone looking to level-up their best practices on bus and take their experience to the next level. This 201-level course is for individuals who are operation managers, branch managers and/or small business owners. This course will help you go into details around applying production rates, production rates on APPA standards, workloading, and job costing around different facilities and supply.
The Plateaus of Growth Seminar (Monday, November 10, 2025, 1 - 5 p.m. local time) is a course designed for anyone looking to grow their business (by $1M or $5M or even $10M) and take it to the next level. This seminar, brought to you by BSC industry professionals, will demonstrate a step-by-step guide to managing your company’s growth. This seminar will go in-depth into your company’s growth progression and how to expand within the build services industry.
The Plateaus of Growth Seminar is NOT included in full-conference or one-day Contracting Success registration.
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To survive and thrive in an era where large property management and facility management firms are consolidating suppliers and controlling a significant portion of the commercial real estate industry, smaller companies and suppliers should consider the following strategies:
By implementing these strategies, smaller firms and suppliers can carve out their place in the market and continue to thrive despite the consolidation trend in the commercial real estate industry.
Most leaders shy away from disciplining employees due to its obvious unpleasantness. However, when it comes to protecting your company and your customers, progressive discipline becomes a necessary tool in your human resources toolbox. Progressive discipline is a critical yet often challenging aspect of managing teams effectively. This session will explore the importance of addressing workplace performance and behavioral issues through a structured, fair, and transparent approach--including how to navigate the complexities of progressive discipline with confidence, ensuring accountability while maintaining respect and dignity for all involved. Through practical examples and real-world scenarios, this presentation will provide insights into: a. The purpose and goals of progressive discipline in fostering a healthy workplace culture. b. Key steps in the process, from verbal warnings to formal documentation. c. How to balance firmness with empathy to achieve corrective outcomes. d. Strategies for handling resistance, maintaining morale, and avoiding common pitfalls. This presentation help attendees turn necessary unpleasantness into opportunities for growth and improved team dynamics.
Want to scale your janitorial business and win high-value contracts with national brands? Discover the strategies that set successful BSCs apart when competing for large, multi-location clients. In this session, we’ll break down how to position your company as an indispensable partner, leverage technology to provide transparency and consistency, and develop a service model that earns repeat business. Using case studies from major brands like AutoNation, Apple, and Kaiser, you’ll gain actionable insights on navigating complex RFPs, proving your value, and standing out in a crowded market.
Mastering Janitorial Quality Assurance is a comprehensive presentation designed to guide janitorial service providers in implementing and maintaining a high-performance quality assurance program. Attendees will learn the key components of an effective QA system, including developing clear standards, setting measurable objectives, and utilizing technology for real-time monitoring. The presentation will cover best practices for training cleaning staff, conducting regular inspections, and addressing feedback to ensure continuous improvement. By the end, participants will have the tools to elevate their janitorial services from good to exceptional, ensuring consistent quality and client satisfaction.
The purpose of this session will be to provide insight and motivation about the importance of releasing responsibilities & entrusting your subordinates to not only help with the business owner or top level executive's work load & stress, but also the benefits that build from empowering your team with trust. Discussion about hand offs, assigning responsibilities, accountability & follow up will tie into how these practices will result in not only more valuable employees, but employees that feel their value as a result of built trust in your organization.
The session will provide attendees with an overview of immigration and I-9 laws. The I-9 is one of the most important documents an employee must complete during onboarding. It is also a unique onboarding document that can create monetary and possibly criminal liability for an employer. The session will help HR professionals identify the main compliance issues associated with the I-9, the nuances of an ICE government investigation, mismatch notices, E-Verify, immigration discrimination issues, and other associated issues with I-9 compliance in the workplace.
No Leads Left Behind: How to Close More Sales Without Losing Potential Clients Are you letting revenue slip through the cracks due to ineffective follow-up? You’re not alone. Studies show that 78% of leads never convert simply because they weren’t nurtured properly. Worse yet, most sales reps give up after just four follow-ups—while research suggests that most deals require at least 12 touchpoints to close. In this high-impact session, we’ll dive deep into proven lead management and follow-up strategies that will ensure no lead is left behind—helping you turn more prospects into paying clients without increasing your marketing spend. What You’ll Discover: The Follow-Up Formula: Learn how to craft strategic, multi-channel follow-up sequences that engage leads at the right time, with the right message. Pipeline Perfection: How to create a lead tracking system that prevents missed opportunities and maximizes conversions. Automation Without Losing the Human Touch: Leverage email, SMS, LinkedIn, and cold calling automation while maintaining a personal connection. Why Most Sales Teams Fail at Follow-Ups: The common mistakes businesses make that cause potential clients to disappear—and how to fix them instantly. Lead Recycling: How to re-engage and convert leads who said “not now" into customers when they’re ready to buy. Don’t let another opportunity slip away! Join us to transform your sales process, close more deals, and create a system where every lead gets the attention it deserves.
Hiring is just the beginning — in today’s competitive labor market, how you treat your team once they’re on board is what really sets you apart. This session explores how a culture of care, support, and engagement can become your strongest recruitment and retention strategy. From onboarding with empathy to everyday recognition and growth opportunities, discover practical, scalable ways to show employees they matter — and why that drives long-term loyalty and performance.
What if the success or failure of your organization hinged on one thing—how well your marketing and sales efforts work together to define your business and enable growth? In today’s hyper-competitive marketplace, differentiation and organizational alignment are the foundation of long-term success, especially for small and medium-sized family-owned businesses. This session will explore the critical steps needed to define your uniqueness, communicate it with confidence, and leverage it to achieve greater market leadership.
Equip your sales and operations teams with the essential knowledge to excel in medical-grade cleaning. This session covers key industry certifications, must-have resources, and vital networks to join. Learn how to leverage forms, tools, and professional organizations to stay ahead in infection prevention and environmental services.
Guiding professionals toward greater success through a program grounded in psychological principles. This approach blends cognitive and behavioral strategies to help clients break through mental barriers, improve decision-making, and foster sustainable growth. By providing fresh perspectives and unique problem-solving techniques, he helps individuals and businesses adapt, innovate, and excel in competitive markets.
In this fast-paced, TED Talk-styled session, industry leaders will share bold ideas, real-world applications, and future-forward insights on how AI is reshaping the way contractors work, lead, and grow. Whether you're just starting to explore AI or already implementing tools, this session will spark inspiration and offer actionable takeaways to prepare your business for what’s next. Our presenters will be discussing all things AI and how it can support your customer service/retention, elevate your business profitability and help you manage your talent acquisition.
Tim Murch, CBSE, and Andrew Rust will review and discuss the most frequently asked questions about M&A follow by an open and interactive Q&A session with session attendees.
This session is based on helping the companies under 1Million in revenue to understand what they have to do to scale. We will touch on how understanding your numbers play a role in your growth and where you can add value to get over the million revenue hump and beyond. Let me know if you have any questions.
In today’s competitive marketplace, the success of your business hinges on the seamless alignment between your sales and operations teams. Join us for an engaging session that explores why collaboration between these two critical functions is essential for achieving sustained growth and delivering exceptional customer experiences. You’ll discover how to break down silos, establish shared goals, and streamline communication to ensure everyone is rowing in the same direction. Learn actionable strategies for: -Bridging the gap between sales promises and operational execution. -Improving efficiency through shared data and goals. -Creating a unified customer journey from lead acquisition to service delivery. Don’t let misalignment hold your business back—sync up for success! Whether you’re in sales, operations, or leadership, this seminar will provide the tools you need to foster teamwork and drive results.
Keep the conversation going in this interactive, roundtable-style follow-up to our TED Talk session on AI Unlocked (Part 1). Designed for deeper discussion and peer-to-peer connection, this session is your chance to ask questions, share experiences, and explore how AI is being applied across the contractor cleaning industry. Whether you're experimenting with AI tools or leading implementation at scale, join fellow professionals for an open dialogue on challenges, solutions, and what’s really working in the field. No slides, no lectures — just real talk about AI – from your peers.
We've all heard of the runaway best seller by James Clear, ATOMIC HABITS. Using his strategies applied to the world of BSC's will show how small, incremental changes, done consistently over time can have remarkable results.
Schedule is subject to change All times are in PT