November 10
1:00 PM - 5:00 PM
Plateaus of Growth Seminar
Paul Greenland, CBSE, Partner, Ikigai Management Consultants, Sally Schopmeyer, President, Maintenance Inc
The Plateaus of Growth Seminar (Monday, November 10, 1:00 p.m. - 5:00 p.m. local time) is a course designed for anyone looking to grow their business (by $1M or $5M or even $10M) and take it to the next level. This seminar, brought to you by BSC industry professionals, will demonstrate a step-by-step guide to managing your company’s growth. This seminar will go in-depth on your company’s growth and how to expand within the build services industry. The Plateaus of Growth Seminar is NOT included in full-conference or one-day Contracting Success registration.
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November 11
10:00 AM - 5:00 PM
November 11
1:00 PM - 2:30 PM
Productivity Seminar
Pat Fragomeni, CBSE, Regional Director, Janitronics Facility Services
This seminar explores how refining key operational processes can significantly boost productivity while maintaining high-quality standards.
Part 1: Simple Steps to Sustainable Productivity
We begin by assessing current productivity levels, then introduce proven management principles and industry-tested methods to eliminate inefficiencies. These strategies lead to increased output and improved quality—creating opportunities be awarded more competitive bids and long term operational success.
Part 2: The Role of Supervision and Operational Leadership in Service Delivery and Customer Retention
This segment highlights how effective operational leadership influences every aspect of the customer experience—from pricing and safety to quality and retention. Attendees will gain insights into how strong supervision directly supports service excellence and long-term customer loyalty.
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