Jason Dorsey, President, The Center for Generational Kinetics

Keynote: Crossing the Generational Divide in the Building Service Contractors Industry

Jason Dorsey is a pioneering Gen Z, Millennial, and generations speaker and researcher. He is on a mission to separate generational myth from truth through data to solve strategic challenges for leaders. 

Jason has received more than 1,000 standing ovations for his unique presentations. He’s headlined events around the world, from India, Singapore and Switzerland to Chile and Finland, the UK, and France. Jason has appeared as a generational expert on more than 200 TV shows such as 60 Minutes, 20/20, CNN, CNBC, The Early Show, The Today Show, along with hundreds more media interviews, including a New York Times cover story. Adweek calls him a “research guru.”

Sara Ross, Speaker and Chief Vitality Officer, BrainAMPED

Keynote: Igniting the Next-Level of Leadership

Sara and her company provide brain-based tools to decrease stress and exhaustion and increase Leadership Vitality by strengthening the skills of energy management, emotional intelligence, and resilience. Sara's ideas and research are earning her a reputation as a fresh and thought-provoking voice in the discussions focused on the future of work.

Before founding BrainAMPED, Sara spent a decade immersed in the neuroscience of Emotional Intelligence (EQ) and Performance at a leadership training company where she served as their Vice President and Global Head of Leadership Innovation, Research and Training.

As head of faculty, Sara and her team led the development and delivery of award-winning leadership programs, assessments, coaching and accreditation programs helping leaders from across the globe be their best, even in the most complex and pressure-filled moments.

Sara has worked with Fortune 500 companies such as; Microsoft, UnitedHealth Group, Verizon, Sprint, Rogers and Allstate, Procter and Gamble, New York Life, tech companies such as Adobe and Salesforce; financial firms such as Scotiabank, Fidelity, BMO, TD Bank and PwC; pharmaceutical companies such as Sunovion and Bayer; educational institutes such as Smith College and the University of Toronto; Healthcare as well as various associations across North America; and as diversely as the leadership team of the NBA’s Orlando Magic.

Dana Boyce, Director of Client Services and Marketing , Pioneer, LLC

Agile Marketing for an Ever-Changing Industry

Dana Boyce is the Director of Client Services and Marketing for Pioneer. Her responsibilities include supporting $15M of existing client business, marketing, and business development. Dana has been with Pioneer for just under 4 years and in 2021, has played an integral role in the successful implementation of Pioneer's expansion into the Denver market!

Steven Harper, BSEE, MBA, President/CEO, Spectrum BSA Inc.

How to Create an Online Presence that Delivers Millions of Dollars in Leads

Steven Harper is President/CEO of Spectrum Building Services, a multimillion dollar janitorial company and he has recently launched CEO Life Lessons where he shares the lessons he has learned over his professional career that includes 15 years as an executive at Fortune 500 companies such as Disney, FedEx, Boeing and Gateway Computers as well as his 20 years as President/CEO at Spectrum Building Services. Steven's formal education includes a Bachelor’s Degree in Electrical Engineering from Cal State Long Beach and an MBA from UCLA.

Mark Herbick, CM AA, CEO, Pursant

The Ever-Changing Landscape of M&A in the BSC Sector

Mark Herbick has been a serial entrepreneur and buyer/seller of businesses his entire life, having bought, sold and operated over a dozen companies of his own (many in the building services sector) and advised on countless strategic transactions in numerous sectors. His businesses have employed as many as 1400 people. He grew his companies through acquisitions, strategic divestitures of divisions and managed organic growth. During his time as an operator, Herbick found that to best grow enterprise value, it was necessary to become proficient at optimizing company performance and executing strategic transactions. He honed his skills in these areas and in 2010 founded Pursant. Pursant is an investment banking, financial services and management consulting firm that supports and executes middle market M&A related initiatives and helps business owners grow enterprise value.

Rachel Sanchez, CEO and Managing Partner, Prestige Maintenance USA

Family Business Insights: What To Do and Not To Do

Having witnessed her parents’ tireless work ethic as a child, Rachel relies on her lifetime of industry experience to create and deliver solutions to Prestige Maintenance USA’s diverse customer portfolio. Rachel has grown Prestige into one of the largest woman and family-owned, custodial and facilities maintenance companies in the nation. Prestige was ranked 10th for family owned businesses by the Dallas Business Journal in 2018. Rachel is actively involved within the diverse supplier community and has been recognized for her leadership, aspiration to other women, and active role at the helm of PMUSA. She currently serves on the board of the Women’s Business Council Southwest and is the recipient of the 2013 and 2018 Women Working Together Award, 2019 and 2014 WBE of the Year, 2015 WBE Star Award, 2015 Dallas Business Journal Women in Business Award, 2016 and Dallas Business Journal 40 under 40 Award. 

Kristina Thayer, CBSE, Director of Business Development, MSNW

Agile Marketing for an Ever-Changing Industry

Kristina has been with MSNW since 2015 and is responsible for the strategic growth of the company. She specializes in relationship building, contract negotiation, organic sales and sales process management. She earned her CBSE last year. Previously, Kristina held customer service, account management and business development positions at Recology CleanScapes and ABM. She attended Whitman College where she earned a BA in Psychology.

Rebecca Barraza, VP of Business Development, Network Distribution

Protect Your Supply Chain in Turbulent Times

Rebecca is the Vice President, Business Development responsible for the direction and strategy of the commercial real estate/BSC sales team and focused on developing and growing global accounts for Network Distribution. With over 20 years of sales and management expertise in commercial real estate, healthcare, retail, hospitality, and education markets, Rebecca thrives on creating solutions for her customers to help them achieve cleaner and safer facilities.  

Rebecca joined Network Distribution as a corporate account director, managing over $200 million in annual distribution sales. She has held various positions increasing her role and responsibilities consistently producing results and exceeding sales goals. She has been awarded the Network Distribution Sales Excellence Award three times and nominated for “Specialty Distributor of the Year” by Network largest North American customer.

Prior to Network, Rebecca held business development roles at GOJO Industries, Diversey, and V.I.P. Janitorial Service. 

She received her education at California State University San Marcos, graduating with a Bachelor’s of Science degree in Business, Management, Marketing, and Related Support Services.

Tim Burns, VP Corporate Accounts - Facilities, Ecolab

Driving Growth Through Periods of Change

Tim Burns is an engaging and highly motivated sales leader with over 30 years of experience in helping customers across a wide variety of segments to efficiently create cleaner, safer, healthier environments with Ecolab. In addition to his vast experience in key account and customer management, Tim has spent many years as a manager and team leader, developing expertise in building, coaching, and motivating high-performing teams. He also brings a wealth of experience in leading teams through critical change initiatives, process improvement, and large-scale multi-location rollouts to drive growth. In his current role as Vice President of Corporate Accounts – Facilities, Tim is leading a national team of Corporate Account managers through one of the most pivotal and fast-paced periods of change that our industry has ever seen. He brings a wealth of experience and stories, along with an ease and sense of humor that make him a great coach, mentor, and presenter. Tim holds a Bachelor of Science from the University of North Carolina at Charlotte. Outside of work, Tim is a husband and proud father of three with a love of baseball and coaching.  

Pete Cain, CFE, CBSE, Chief Operating Officer, Marsden Services NW

Dashboards: Drive Your Business to Assure Your Customers

Peter is the Chief Operating Officer for Marsden West. He oversees Marsden’s operations throughout the Pacific Northwest, Pacific Southwest, and Rocky Mountain Region. Peter has over 30 years of experience in the facility services industry and has been in leadership roles for the past 20 years. He has held positions in both operations and sales and his multidepartment experience has given him a wide range of knowledge. His areas of expertise include multi-unit P&L analysis and expense control; sales leadership; recruiting, hiring, training, motivating, and retaining employees; change management; expansion and new market development; concept branding and marketing; franchise development and relations; contract negotiations; and national account management. Peter is a Certified Building Service Executive and a Registered Building Service Manager through Building Service Contractors Association International. He is also a Certified Franchise Executive through the International Franchise Association and a Certified Hospital Environmental Service Professional through the American Hospital Association. Peter holds a MBA from Messiah University, completed in 2020.  

Gary Collins, VP of Operations, Supreme Maintenance Organization

Staying On Top of Our Game

Gary graduated with a degree in Business Administration from Elon University in 1988. He and David Murphy founded Supreme Maintenance Organization in 1989, a janitorial service company based in Greensboro, North Carolina serving the Southeast. Gary received his CBSE designation from the BSCAI in 2000. He has over thirty years of experience in the cleaning industry, was recently promoted to the Chief Operations Officer at SMO, and is the co-author of “Rags to More Rags”. Gary and his wife, Lisa, have three children and live in Summerfield, NC. Gary is known as an excellent speaker and has spoken at the BSCAI Annual Convention as well as many training classes, banquets and conferences.

Jason Courtney, Franchise Owner, Office Pride Commercial Cleaning

Supervision Seminar

Jason has been in the janitorial industry since 2011 starting out as a cleaner in Pensacola, Fl. He now is a franchise owner for Office Pride Commercial Cleaning Services having grown the largest franchise in the company. Becoming a CBSE in 2020, he serves alongside a great team of Leaders.

Michael Conrad, President, National Service Alliance (NSA)

A Conversation on Keeping the BSC Industry Essential in a Post-Pandemic World

Michael Conrad, President of the National Service Alliance (NSA), brings 30 years of experience in the Janitorial Industry.  Prior to joining the NSA, Michael spent 2 years at Spartan Chemical working with their National Accounts team as well as 25+ years in distribution at JanPak & SupplyWorks.  His roles and responsibilities evolved as he occupied various leadership roles with JanPak & SupplyWorks including Vice President of Supplier Relations, Executive Vice President of Sales and Executive VP of National Accounts.

Brad Cox, Director of Sourcing and Vendor Management, The Budd Group

Protect Your Supply Chain in Turbulent Times

Brad Cox, Director of Sourcing and Vendor Management at The Budd Group.  The Budd Group provides comprehensive, customized facility solutions to customers across the Southeast United States. Brad is responsible for creating a winning supply chain strategy - overseeing the full life vendor lifecycle including sourcing,  contract design, and ongoing vendor assessment.  His goals are to drive efficiency, service excellence, risk mitigation, and identifying value creation opportunities for The Budd Group and their clients.    Prior to joining the Budd Group,  Brad  served as Vice President - Vendor Management at Bank of America and in the United States Army as a Transportation and Logistics officer.  

Jeff Davis, General Manager and Director of Business, TEAM Software

Maximize Your Hiring Efforts and Combat Hidden Turnover

Jeff Davis joined TEAM Software, the leading provider of integrated financial, operations and workforce management software for cleaning contractors, in 2020 and works as the General Manager and Director of Business. For the last 20 years, Jeff has specialized in technology, working in sales and marketing to executive leadership, with four years specializing in human resources technology. He has an MBA focusing on Information Systems from Tennessee Tech and a Bachelor's degree in Marketing from the University of Louisville. 

Michael Diamond, CBSE, Managing Partner, AffinEco LLC

Owner's Circle: Lessons Learned on Leadership

Michael grew up in the janitorial business working with his father Alan Diamond. From summers in the field on specialty crews to starting his management career after graduating from Ithaca College in 1985, Michael learned all facets of the business. In 2000 Michael took over full management of the family business, in 2002 Michael started United Services with his partner Paul Senecal and in 2012 all companies we merged together into AffinEco, LLC. AffinEco, LLC offers a wide range of services including cleaning, maintenance, construction cleanup, window washing, caulking, deck coatings and safety training. AffinEco’s service footprint runs from New Jersey to Boston with over 2000 service workers in the field.

Jason Dinverno, CXO & Managing Partner, Prestige Maintenance USA

Family Business Insights: What To Do and Not To Do

Under Jason’s leadership, Prestige Maintenance USA has grown into one of the largest family-owned custodial and facilities maintenance companies in the nation providing services nationwide to Fortune 500 and mid-market commercial, distribution, manufacturing, and retail clients. He is an accomplished facilities maintenance executive with more than 20 years’ experience in operations, industry compliance, facility maintenance, labor solutions, equipment and material procurement. 

As chief experience officer (CXO) and managing partner of Prestige Maintenance USA, Jason's role includes ensuring positive interactions with the firm’s customers and making it an important part of the company’s culture. In addition, he collaborates with the leadership team on strategic imperatives, is involved in key client development, and works with sales on business development and new opportunities.

Jason Dinverno holds a degree in business administration and is a Certified Building Service Executive (CBSE). He completed professional certification from the University of Chicago Booth School of Business.

Mike Finelt, Vice President of Sales, ABM

Sales Best Practices for BSCs

At ABM, Mike helps drive strategic sales through collaboration with operations in the facilities management space creates a best in class client first model. Our people. multiple offerings that add value, technology, and a data driven decision process is what differentiates ABM from our competitors.                 

Lisa First-Willis, CEO & Co-founder, Truvelop

Delivering Effective Feedback to Spark Self Reflection and Growth

Lisa is the President and CEO of Truvelop -- an HR Tech start-up in Baltimore City, Maryland. Truvelop is a SaaS desktop and mobile app-based solution that enables continuous performance management and development and the delivery of real-time feedback to employees. Lisa is a career HR executive and recognized professional in HR strategy development, technology, employee engagement and labor relations. Lisa brings 25+ years of experience working with established companies and start-ups in the airline, gaming, hospitality, healthcare, technology and manufacturing industries in the U.S. and globally. Lisa co-founded Trigger Transformation LLC (the parent company behind Truvelop) in 2017 when she left behind a successful HR consulting business to pursue her passion for HR technology and entrepreneurship. She received a B.A. in International Relations from the College of Wooster in Ohio and studied at Johns Hopkins University and the University Stendhal in Grenoble, France. In 2017, Lisa was appointed by Governor Larry Hogan to Chair the Maryland General Assembly Compensation Commission.       

Jerry Flug, Executive Vice President, Business Development; OnPoint Building Services

Team Culture and Community

Mr. Jerry Flug is a native of Hampton Roads VA. Mr. Flug received his Business Degree from Liberty University.   In 2007 Mr. Flug purchased Davis Professional Services, a Building Services Company that serves the Hampton Roads Region. Davis Professional Services employs over 285 people and services over 120 commercial buildings. In November 2014 Davis Professional Services received the BSCAI 2014/2015 New Member of the Year and Best New Janitorial Company of the Year Virginia. These awards bring national attention to Davis Professional Services. Davis Professional Services was recognized as the Gold Winner in Best Office Cleaning Service Category 2019, 2020 from the Coastal Virginia Business Magazine Best of Business (BOB) Awards. Mr. Flug has been recognized in magazine articles in the following publications, BSCAI Executive Insights, Contracting Profits Magazine, and Services Magazine. Mr. Flug has served on many boards over the years. He is very involved in the community and has served on many Boards and Organizations. Mr. Flug married his high school sweetheart Beth Terray. They have been married for 32 years and have three children. Mr. Flug is an avid Dallas Cowboys fan and loves to hang out with family and play golf with his friends.       

Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4

Productivity Seminar

Pat Fragomeni (CBSE), a Sr. Consultant with Concepts 4 with 28 years industry experience in consulting and delivery of services in healthcare, education, Class A offices, industrial,  Parenteral Drug & Semiconductor manufacturing clean rooms. 

Passionate about systemic delivery of services delivered by competently trained personnel, Pat has committed most of his time focused on Team Cleaning and the development of operational leadership dedicated to improving the industry.

Dan Harris, Business Development of Special Services, Janitronics Facility Services

Family Business Insights: What To Do and Not To Do

Dan Harris is a 3rd generation member of the family business, and it is no surprise that he was exposed to the cleaning industry at a young age. Through high school and college, he worked in the field as a cleaner, floor technician and even a residential maid for both Janitronics and The Maids early in his career. In 2019 Dan returned from his time in NYC to head the sales team for Special Services and project work with Janitronics Facility Services. As Business Development of Special Services, Dan has enjoyed developing the department and helping the business grow through new customers and expanding service offerings in existing accounts.  

Janitronics Facility Services is a full-service facility services contractor. The business has a primary focus in janitorial and housekeeping services operating in upstate New York and Vermont. Janitronics is ISO 9001:2015 ISO certified as well as CIMS Green Building certified and the award winner of numerous industry awards. Customers include Semi-Conductor manufacturers, Pharmaceutical companies, medical device manufacturers, office buildings, schools and medical related sites. 
Dan is a graduate of Villanova University in Business and Communications. He is currently active in Junior Achievement and resides in Saratoga Springs, a location that is convenient to his hobbies at the nearby mountains, lakes, and golf courses. 

Jim Harris Jr., CBSE, RPA, President and CEO, Janitronics Facility Services

Owner's Circle: Lessons Learned on Leadership

Jim Harris, Jr. CBSE, RPA has been around the industry his whole life and started full time with Janitronics Facility Services in 1984. Jim is a graduate of Babson College, BS in finance and management, a graduate of Siena College’s Emerging Manager program and a graduate of Harvard Business School’s OPM program. Current board involvement includes the following: Treasurer of Capital Region BOMA, Junior Achievement Capital Region NY, Executive Committee of Albany/Colonie Chamber of Commerce, Treasurer of Albany Country Club. 
Former Member of The Liberty Mutual Policyholders advisory board, Board of Director of Sales and Marketing Associates, Board of Director March of Dimes (walk Chairman), Shen Track Booster Club President, Clifton Park Youth Track Club President, Capital District YMCA Board and Finance Committee, The Maids Advisory Board, Chairman.
Jim is CEO of Janitronics Facility Services and is responsible for leading an executive team in all aspects of the business. Prime responsibilities include corporate planning, major account retention, and major vendor relationships.

Josh Hendricks, CSM, Vice President/General Manager, 4M Solutions

Agile Marketing for an Ever-Changing Industry

Josh joined 4M Building Solutions in 2015. In his current role, he leads all aspects of operations for the 4M Central Division and works very closely with our customers to ensure we are providing the best level of service. Josh oversees operations exceeding 35 million square feet throughout the Midwest and South. In addition to his operations responsibilities, he also oversees Corporate Training and serves on 4M’s Executive Leadership Team. With an extensive background of commercial property management for multiple assets, Josh brings the customer’s perspective to 4M. His previous positions have required a specialty in corporate real estate management operations, asset management and financial performance. Throughout his career, his property experience includes mixed-use properties, Class A office, corporate facilities, industrial sites and many types of shopping centers. Josh holds a degree in business management from Saint Louis University, a Missouri Real Estate License and a CSM designation (Certified Shopping Center Manager). He is also an active member of Building Services Contractors Association International (BSCAI), Building Owners and Managers Association (BOMA), International Facility Management Association (IFMA), and International Council of Shopping Centers (ICSC).

Michael Herbst, Vice President of Training and Education, DKI

Increase Your Client Portfolio AND Your Bottom Line!

Michael Herbst serves as Vice President of Training and Education for DKI Services where he develops, oversees and implements programs that support the short and long-term vision of DKI. Mike joined the restoration industry in 2006 as a Project Manager after an extensive career in the construction industry. He quickly rose to a senior level handling the most complex of projects, including managing large scale remediation during both Hurricane Isaac and Sandy in 2012.  Mike has experience in many facets of the industry including restoration, construction, as well as employee, asset and systems management.  His technical specialties range from water, fire and smoke restoration, mold remediation, infection control, residential and commercial construction. Mike holds several industry certifications including IICRC Master Water Restorer, Master Fire & Smoke Restorer and is an Approved Instructor by the IICRC.

Todd Hopkins, CBSE, Founder and CEO, Office Pride Inc.

Owner's Circle: Lessons Learned on Leadership

Todd Hopkins is the founder and CEO of Office Pride Commercial Cleaning Services, an award winning janitorial franchising company.  Office Pride, with headquarters in Palm Harbor, Florida, has over 140 franchise locations in 24 states. Todd is also and international bestselling author of 4 books, including The Janitor.

Olon Hyde, Director of Operations, Office Pride Inc.

Supervision Seminar

Olon Hyde is currently a franchise owner with Office Pride Commercial Cleaning Services and has been a past speaker at BSCAI Contractor Success Conferences. He was first introduced to the cleaning industry in 2010 as an employee of an Office Pride franchise owner. Additionally, Olon worked with Office Pride's corporate team as the Director of Operations. Working as an employee, a corporate staff member and a business owner has given him a broad base of experience that he brings to his presentations. 

Jill Kellermeyer-Kegler, Director of Business Development, Double A Solutions-Janitorial Manager

Low Cost-High Impact Client Retention Strategies

Jill grew up in the Jan-San industry.  Her grandfather founded Kellermeyer Company, a janitorial distribution company in 1944. Her father and Uncle founded Kellermeyer Building Services in 1967.  She learned how to run a sewing machine at the age of 6.  After Jill attained her B.A in Communications from Michigan State University, she worked for a few businesses before joining the family companies.  Jill officially began her career in 1992 in the distribution business. She started as an outside sales person in and was named President in 2005. During her time there the company grew to service Ohio, Michigan, and Indiana with both Janitorial and Packaging supplies. In 2014 Kellermeyer was sold to Nichols.  Jill worked for Nichols ensuring a smooth transition for customers, team members, and other stakeholders.  In 2017, Jill made the decision to leave Nichols, and the Jan-San Industry, to focus on family.  During this time she attained her Real Estate license.   At the end of 2018, Double A Solutions-a Toledo based SaaS that specializes in developing software solutions and includes CRM Software, VoIP Phone Systems and Power Dialing solutions, reached out to Jill for insight on their Janitorial Manager software.  She recognized the value and solutions Double A could bring to the industry and joined the company.

Jill has always been committed to helping others and giving back.  She was the United Way Campaign Chair for Wood county in 2010 and served on the UWGT board 2011-2014.  She re-joined the Board in 2019 and is currently Board Chair. Jill also serves on many committee’s with the Toledo Chamber of Commerce, is a “pro” volunteer with Habitat for Humanity and is active with many janitorial industry groups. She also is a licensed Realtor with Danberry. Jill has 2 kids and is also a mom to Roxie, a rescue pup.

Eric Keller, Corporate Account Director, WAXIE Sanitary Supply

Protect Your Supply Chain in Turbulent Times

Eric Keller’s professional career has focused on providing consultative support to his clients to help them maximize their buying power and keep their facilities cleaner, healthier, greener and safer. As the Director of Corporate Accounts at WAXIE Sanitary Supply, Eric has aligned exclusively with office buildings by selling supplies directly to Commercial Real Estate accounts and to the Building Service Contractors that clean them.

He received his education at the University of Southern California (USC), graduating with a bachelor’s degree in Communications in 1990. Eric started as a Sales Consultant for WAXIE Sanitary Supply in 1998 and was awarded the title of Sanitary Maintenance Consultant of the year for the Los Angeles market in 2004, 06 and 07. Eric Keller’s 2019 book of business accounted for 11% of all WAXIE’s sales.

Rob Kohlhagen, Senior Director Sales & Marketing, Diversey

A Conversation on Keeping the BSC Industry Essential in a Post-Pandemic World

Rob Kohlhagen has been working in the cleaning industry for over 35 years and first joined the BSCAI in 1995. Rob has been a marketing and sales leader at Diversey for most of his career and contributed to many  initiatives that have helped raise the professionalism of the contracting industry.  In addition to his many BSCAI committee and event assignments, Rob has been a passionate advocate for the global growth of the WFBSC and is currently a Board member of that organization.  Rob is a past recipient of the BSCAI's Industry Service Award. He resides in Racine, Wisconsin and is the proud Father of four children and one wonderful new grandson!

Andrew Laubmeier, SVP, Midwest Series Cyber Practice Leader, Lockton Companies 

Commercial Insurance & Rise of Ransomware: Everything You Need to Know

Andrew Laubmeier is the Cyber Practice Leader for Lockton’s Midwest Series. In his role, Andrew manages the cyber team for the Series and focuses specifically on large, complex Cyber and E&O placements. His responsibilities include team management and oversight, insurance placement, policy language review and negotiation, carrier relationship management, and client advisory. He has successfully developed creative risk transfer programs that have reduced costs, enhanced value, and increased client control of their Cyber and E&O programs. As a result of Andrew’s work with complex cyber placements, he has strong familiarity with leading cyber carriers/underwriters, their risk appetite, and policy language. Prior to joining Lockton in 2021, Andrew spent four years in Marsh’s national cyber practice where he advised Fortune 500 clients on their cyber risk transfer programs and placed their coverage with the insurance marketplace. Prior to Marsh, Andrew was at Aon for five and a half years. 

Jason Lee, Chief Executive Officer, Lee Building Maintenance

A Conversation on Keeping the BSC Industry Essential in a Post-Pandemic World

Jason Lee of Frederick, MD is the innovative leader of Lee Building Maintenance. Lee focuses on the strategy and growth of the robust company.  Using his unique and proven solutions Lee can make buildings and businesses more efficient, while improving customer retention and satisfaction.
Lee contributes his leadership strategies to the community as well. He has served on numerous boards and non-profits and has been board chair of the local Rotary Club and Chamber of Commerce. Jason is currently a board of director for Woodsboro Bank in Maryland and a current board member for the Building Service Contractors Association International. When Jason is not in the office or lending a hand in the community, the married father of three can be found on the golf course or traveling with his family.  

Michael Ledonne, CSCP, APICS/ASCM, Director of Supply Chain Services, Network Distribution

Protect Your Supply Chain in Turbulent Times

Michael Ledonne is Director of Supply Chain Services responsible for creating new efficiencies through Supply Chain operations & data analytics for Network Distribution.  With over 25 years of Supply Chain experience in retail, healthcare and aviation, Michael is passionate about the operational benefits of superior buying, inventory management, supplier management, and warehouse operations. In his career, Michael has personally managed over $1bn in domestic and import purchases, directed complex cross functional projects and directed logistics operations for national site operations. Additionally, Michael has extensive experience in both omnichannel retailing, e-commerce fulfilment, & national emergency response. His experiences in multi-site, large scale distribution operations helps Network Members move their Supply Chains into the future.  In 2020, Michael represented Network Services as a Member of the Dept. of Homeland Security COVID-19 Private Sector Task Force, working with the Federal Govt. to coordinate PPE supply distribution and manufacturing. A noted speaker, Michael is a guest lecturer in Supply Chain topics to undergraduate and Masters programs. In the community, Michael serves on numerous civic and municipal boards and is Commissioner for the DuPage County Airport Authority.   Michael holds a BA from Loyola University Chicago, an MBA from Lake Forest Graduate School of Management and holds a CSCP APICS/ASCM certification.  

Alicia Love, Regional Director of Sales, ABM

Sales Best Practices for BSCs

Alicia began her employment with ABM in 2018 and was promoted to Director of Sales in May 2021. She started her career with ABM leveraging 10 years Commercial Property Management experience previously which has allowed her to have a dual perspective with customers leading her to multiple year President Club achiever as a Business Development Manager.   

As Regional Director of Sales, Alicia leads the SoCal, Utah, Nevada, Arizona, and Colorado sales teams to assist our clients achieve sustainable facility services at their properties within their current operational budgets. 

Carlos Martinez, CEO and Co-Founder, Dura-Shine Clean Co.

Carlos Martinez is CEO and Co-Founder of Dura-Shine Clean. Carlos’s determination to bring fresh ideas to the table and always looking at the big picture has brought dynamic growth to Dura-Shine Clean, where he has made it into Eastern Washington’s premiere cleaning and maintenance company. Carlos is currently attending school online at Stanford University, where he takes part in the Stanford Latino Entrepreneurship Initiative Education-Scaling Program.

An active community volunteer, Carlos is a board member of the Tri City Development Council and the Workforce Development Council, as well as a past board member of the Kadlec Foundation and the Tri-Cities Regional Chamber of Commerce. Being a member in many community and national organizations, he ensures that Dura-Shine Clean will always be on the cutting edge. In 2008, Carlos was among the first businessmen to receive a Tri-Cities Area Journal of Business Mid-Columbia Young Entrepreneurs Award and this year Dura-Shine Clean was selected as the 2013 Mid-Columbia Small Business of the Year.  

Curtis McLemore, CBSE, CEO, McLemore Building Maintenance

Bidding and Estimating Seminar 

Curtis has 20+ years of experience in the custodial services industry.  He joined McLemore full-time in 1993, after working part-time with the company throughout high school and college.  He managed the Special Services Division and served as Regional Manager for overall Operations outside Houston.  In 1998, he was promoted to Vice President of Sales and Marketing.  After Don McLemore (the company's founder) retired, Curtis assumed the responsibilities of CEO and now oversees the strategic vision and direction of the company.  Curtis attended the University of Houston.  He has also earned the RBSM (Registered Building Service Manager) certification from BSCAI (Building Service Contractors Association International), and is a past BSCAI President and Board of Directors member. 

Heather Parker, RBSM, Vice President of Client Services, CleanOffice/PorterPlus

Unlocking Emotional Intelligence to Transform Your Client Relationships

Heather Parker is the Vice President of Client Services at CleanOffice, an ex-law enforcement officer, and has lived in different countries every 3 years from birth to 13 years of age as her father was a U.S. diplomat. She is fully bi-lingual in both the English and Spanish languages.  Building relationships with people, especially those with different nationalities and cultures is one thing that she truly enjoys. She lived through 2 different civil wars, one in Liberia in 1986 and the other in El Salvador, 1989, where Americans were ultimately evacuated, including her family. This experience fueled her desire to become a law enforcement officer as a way to aid the vulnerable.  These exposures in her formative years gave her the ground work in crisis and personnel management.  Being in-charge and disciplined in differing types of situations while diplomatically managing people and the situation at large is her area of expertise.  Understanding what truly makes people tick, comprehension of non-verbal signals and learning who they truly are, as people, this is where true client and employee relations occur.  

Tom Pluss, Chairman, Midwest Series

Commercial Insurance & Rise of Ransomware: Everything You Need to Know

Tom Pluss is an experienced Producer who is committed to providing the best service in the industry to his clients. As Chairman/Producer, Tom is a client advocate and has the ultimate responsibility in delivering all aspects of customer service to Lockton clients. Tom has gained national account expertise through his work with Offce Depot (NYSE), New Castle Hotels, Vertellus Specialty Chemical, Duchossois Industries, Griffth Foods, RTI Surgical (NASDAQ) and Harvard Maintenance, Inc.

Danny Ramirez, Partner, Monty & Ramirez LLP

New Developments in the Dept. of Labor and OSHA

Board-Certified in Labor and Employment Law, Daniel “Danny” Ramirez strategically represents public and private employers in labor, employment, and immigration matters. Danny’s successful track record includes providing sound
advice to businesses on HR issues, implementing best practice initiatives, conducting internal investigations, representing employers during government investigations, and strategically defending companies, government agencies, and educational institutions in litigation, arbitration, and appeals. He also regularly represents companies during high-stake ICE raids and helps them implement Form I-9 best practices. Danny’s clients include Fortune 500 clients, government agencies, colleges, and small, mid-size and large privately-owned companies. 

As an alumni of The University of Texas Law School, Danny has been repeatedly honored with the title of Super Lawyer and is AV Rated - the highest peer rating standard. Danny’s unique skill set allows him to aggressively defend his clients in litigation, while maintaining a strategic focus on the client’s best interests. Danny understands that litigation can create a substantial expense and distraction for many of his clients. Danny’s clientcentric approach allows him to promptly identify his client’s needs and work towards obtaining swift, favorable dismissal of the case or resolution when necessary. Clients value that Danny is an experienced litigator that is able to offer proactive counseling and cost-effective solutions. 

Brian Rauch, Chief Legal Officer & General Counsel, Harvard Maintenance Inc.

Understanding Contracts and When to Involve Legal 

Brian joined Harvard as our General Counsel in 2014 after a careers in private practice at Proskauer Rose and Buchan Ingersoll & Rooney representing clients in a variety of industries, including real estate, building services, and construction. Brian is Harvard’s chief counsel for all legal matters including employment issues, service and vendor agreements, corporate transactions, and union relations. Brian is a graduate of Cornell University’s’ School of Industrial and Labor Relations (ILR) and graduated Cum Laude from University of Michigan Law School. He is a member of the New York State Bar Association.

Ricardo Regalado, Founder/CEO, ROUTE

A Serial Entrepreneur who loves to lead and empower his team and companies. A visionary who wants to genuinely impact the cleaning industry and world with positivity, and share all the tools and resources that can help the cleaning industry level up. He leads with passion and a relentless work ethic. The cleaning industry has impacted and changed Ricky’s life in so many great ways, he wants to give back by empowering his fellow cleaning business owners with the poet of data and tech to help continue to improve the perception of this hard working and gritty industry. 

Steve Schuchat, CBSE, President, Clean All Services

Bidding and Estimating Seminar 

Steve Shuchat, President and shareholder of the company. Shuchat has worked full-time for Clean All Services since 1993, and has been President since 1999. He has a bachelor's degree in business from Ohio University. In addition, he has received a Certified Building Service Executive designation from Building Service Contactors Association International (BSCAI). Under Shuchat 's leadership, Clean All Services has sustained 8-12 percent annual growth rate. Shuchat is also active in both industry and local charitable organizations.

Darin Squires, General Sales Manager, Georgia-Pacific LLC.

Protect Your Supply Chain in Turbulent Times

Darin Squires, Sr. Sales Director – Commercial Real Estate at GP PRO.  Responsibilities involve overseeing the Real Estate/Office Building Vertical (REITS, Property Management and Building Service Contractors).  Darin leads the National Account CRE Sales team as well as the overall vertical for North America.  He was previously the West sales lead for the KOLO IoT connected dispensing platform, and previously on the Architectural & Construction Services division of GP PRO. Darin joined GP PRO in 1994, He began his career as local sales professional before moving to the National Account team in 2006 and the IoT and ACS teams in 2016. He moved into the Sr. Sales Director position in 2018. Darin holds a bachelor’s degree in Economic Development and Real Estate from the University of Arizona. 

David Stein, Manager, CSM, Area Developer, Office Pride of East Texas

Then Vs. Now: What I Would Change About How We Started and Grew Our Business

David earned a Bachelor of Arts degree in Business Administration from Gettysburg College in Gettysburg, PA. For over 30 years, David’s professional career was in technology and medical devices. He held positions in business development, managing, and executive leadership including serving as Vice President of Sales for a division of a Fortune 500 medical device company. Since 2010, he is President of Office Pride of East Texas and Area Developer for Office Pride, in Tyler, TX. David is active in his community by serving as Board Chair for the United Way of Smith County, Board Member of United Ways of Texas, Board of Directors Member for the Tyler Chamber of Commerce, and the Tyler Chamber of Commerce Government Committee. David is also politically involved serving as the Smith County Republican Party Chairman. This is the third year he’s presented for us at BSCAI. David lives in Tyler, TX with his wife Stella of 35 years; has three adult daughters, Michelle, Erica and Lindsey and son-in-law Stephen.

Claudia St. John, SPHR, SHRM-CP, CSM, President, Affinity HR Group, Inc.

Building An Inspired Team - The Post-Covid Edition

Claudia St. John is founder and President of Affinity HR Group, Inc., a national human resources and management consulting firm specializing in hiring and recruiting, HR compliance, compensation and employee engagement. Affinity HR Group is BSCAI’s endorsed HR partner and resource. As a consultant, Claudia and her team have worked with building service contractors of all sizes and in all regions of the U.S. to address their people management and workforce challenges. As a public speaker, Claudia has given hundreds of presentations and workshops on a wide variety of HR topics. She is the author of the Amazon.com bestselling book Transforming Teams – tips for improving collaboration and building trust.  Her weekly HR Minute e-mails and monthly articles are followed by thousands of business leaders nationwide.  

Laura Swidorski, MATD, Assistant Vice President – Distributor Sales, Ecolab

Driving Growth Through Periods of Change 

Laura Swidorski has been in sales and training for the past 30 years.  Laura started in the Cleaning and Maintenance industry in 1991 as a District Sales Manager.  She worked her way up to a Zone Training Manager and then the Director of Training & Technical Services.  In 2004 Laura began working as an Independent Training and Development Consultant.  She developed and implemented training materials and online training workshops for over a dozen companies.  In 2007 she earned a Master’s in Training and Development from Roosevelt University in Chicago, IL.  In 2014 she started working for Ecolab as the Director of Training.  Laura has held several positions of increasing responsibility with Ecolab.  Today, as Assistant Vice President, she manages key distributor relationships and leads a team of 12 sales associates.   

Paul Taylor, CBSE, Founder, ESS Clean

Owner's Circle: Lessons Learned on Leadership

Paul is a founder of ESS Clean and has served as President and CEO since 1997. Thanks to a great team, a great group of mentors and BSCAI, ESS Clean has grown every year since it's founding in 1995. ESS currently provides services throughout Central Illinois and Indiana, focusing on providing high-end service, locally, in every market through its' five branch locations.

Paul and his wife, Andrea have three daughters, Grace, Olivia and Laura And a son-in-law, Jake.  He loves to spend time with the family camping, fishing and hiking.

Paul is involved in the community as a member of Rotary Club of Savoy, volunteer for C-U at Home Ministries, Habitat for Humanity, mentor for “TALKS” Mentoring Group, children and youth ministry at Savoy United Methodist Church and community coordinator for Financial Peace University.

Marc Vaughn, CBSE, President and CEO, Team MJV

Coaching vs. Managing

People that believe “nice guys finish last” most likely haven’t met Marc Vaughn. The Founder and Executive Officer of MJV Group, Inc. has built a business around being honest, likable and trustworthy while remaining aggressive in a field of fierce competition. Marc, instilled with these time honored values at an early age, began his quest as an entrepreneur while finishing a double major degree in finance and consumer affairs from Purdue University. While working his way through college with multiple low wage positions Marc learned of many frustrations from managers with their custodial staffs. He recognized a need to change the way companies operate the cleaning of their facilities. He militated for change in the industry delivering to customers a more efficient, healthier and less expense means to clean their buildings. Not only did he offer them a commitment that his methods would be more successful he made sure that the change was discreetly performed with only positive influences. Marc has found a way in this ever changing world to lead, motivate and inspire or “Coach” his team to endless victories through manageable changes.    His commitment to his community is obvious with years of working with youths, charitable organizations and several committee and board positions. He has focused MJV’s generosity to returning time and endless investments into communities that have supported the company.    Ingenuity, excellence, commitment and trust, are all powerful words that formed the foundation Marc Vaughn has built. These words all hold up the simple statement he has for the company, “Quality 24 hours a day”, that’s TEAM MJV’s mission and that’s his promise you have his word on it!

William Velez, CIO, Harvard Maintenance Inc.

Avoiding the Modern Day Hacker

William Velez is the Chief Information Officer (CIO) of Harvard Maintenance where he leads information technology strategy and operations across the company with a focus on business digital transformation. Prior to Harvard, Mr. Velez was CIO of Intermex Wire Transfer (NASDAQ: IMXI), where he architected and implemented Intermex’s online processing and anti-fraud capabilities. Prior to Intermex, Mr. Velez served as CIO of Abarca Health, a pharmacy transaction processing and health technology company. Prior to Abarca Health, Mr. Velez held leadership positions at PwC and at Accenture, where he directed technology and strategic initiatives for Fortune 500 organizations. Mr. Velez currently serves as a director for a STEM-focused non-for-profit organization. Mr. Velez holds a bachelor’s degree in electrical engineering from the University of Puerto Rico, a master’s degree in international studies from the University of Pennsylvania and a master’s degree in business administration (MBA) from the Wharton School.

Scott Weintraub, President, SMG Corporate Services

Family Business Insights: What To Do and Not To Do

As the fourth generation leader of SMG Corporate Services, Scott has learned the business from the bottom up.  By seeing all aspects of the business, he brings fresh perspectives to client service and innovation. SMG Corporate Services has been a member of BSCAI since 2016.  SMG Corporate Services is the largest privately held, family owned BSC’s in the New England Tri-State area with over 3000 employees throughout the Northeast corridor.

Robin Wilkerson, National Account Manager, The Home Depot Pro

A Conversation on Keeping the BSC Industry Essential in a Post-Pandemic World

Robin began her career in the Jan/San industry 14 years ago as a Field Sales Rep. for Janpak in Ft. Worth, TX. Janpak was acquired by Interline Brands which was acquired by Home Depot in 2015. Robin has been a National Account Manager for The Home Depot Pro for the last 6 years working specifically with the BSC community to reduce costs, improve productivity and keep employees and clients safe. She enjoys using her consultative skills to help our BSC Partners diversify and increase revenue. Robin is from Oklahoma and currently live in Jacksonville, Florida with her husband. She has a daughter who lives in Colorado and two bonus sons. She enjoys the mountains, fall weather and football. Boomer Sooner

Thom Wojtkun, National Account Director GOJO Industries

A Conversation on Keeping the BSC Industry Essential in a Post-Pandemic World

Thom is a National Account Director with GOJO Industries, the inventors of PURELL Hand Sanitizer and the leading global producer and marketer of skin health and hygiene solutions for away-from-home settings. Over his 16 years with GOJO, Thom has worked in Product Management, Market Insight and Development focusing on building service contractors and property management, and sales for the last three years as part of the GOJO Commercial Real Estate Team.  Thom has concentrated on delivering unique solutions and insights to building management – and those that partner with them – on the acquisition, retention, satisfaction, and health of building occupants through the lens of hand hygiene and surface disinfection solutions. 

Thom received a BS in Marketing from Fairfield (CT) University and an MBA from Case Western Reserve University in Cleveland.