Kevin Brown, Motivational Speaker

The Hero Effect® - Creating a Culture of Heroes at Every Level

Kevin’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He grew up in Muskegon, Michigan where his blue collar roots taught him the value of hard work and determination. His resume includes an eclectic mix of career stops that ultimately led him to the purchase of a franchise at the age of seventeen. With a street-wise aptitude and a never quit attitude, he worked his way from the front lines in business to the executive boardroom. For nearly two decades Kevin was a sales and marketing executive that helped grow a little known family business into an industry giant with annual revenues reaching two billion dollars.

After a career in franchising that spanned 30 years, Kevin decided to retire from corporate America and pursue his passion for bringing The HERO Effect® message to as many people and organizations as possible. Checkout his keynote preview video!

Troy Hazard,  Troy Hazard International / The Edge Corporate Strategies

Leading Your BSC Business Through the Crisis

There are theory specialists and then there are those who have been there. Drawing from a lifetime of innovative, real life experience, Hazard now shares with businesses his powerful Lessons from the Edge. There are few situations in the business world that Troy Hazard has not experienced and survived – from massive financial loss to stunning success. The core business for the entrepreneurial genius, that has founded and nurtured thirteen businesses, has been as consultant to some of the world’s leading brands.

Through his business career he has owned a diverse range of businesses including a recording studio, an advertising agency, a pizza restaurant, real estate brokerage, property development company, leading franchise consulting business, a technology business, and more recently a shareholder in the world’s fastest growing retail and service pool business.

He has also hosted the hit Australian National Network TV programs ‘Inside Franchising’ and ‘Don’t Come Monday’, and his own business talk show ‘Gettin’ Down 2 Business’ on the BizTV Network in the USA broadcasting into 30 Million television homes. Troy is also a regular guest Co-Host on ‘The Big Biz Show’, on the BizTV Network, the CBS Talk Radio Network and the Business Talk Radio Network broadcasting to 1.5 million radio listeners each week and simulcast on BizTV.  Check out his keynote preview video!

Jim Knight, Business Culture Catalyst and former Hard Rock International Executive

Service That Rocks: How to Create a Differentiated Experience to Deliver World-Class Results

A Training & Development veteran for 30+ years, Jim Knight facilitates on a variety of interactive topics, including sessions around amping up organizational culture, world-class differentiated service and building rock star teams. Jim cut his teeth in the training field through the Hospitality industry, starting out in the snack bar at Gatorland Zoo and as a restaurant staff-level employee for Olive Garden and then Hard Rock Cafe. He eventually became the head of the “School of Hard Rocks”, running point on all global learning & development functions for Hard Rock International.

Jim has since been featured in Forbes Magazine, Inc. Magazine, Entrepreneur Magazine, Nation’s Restaurant News, Business News Daily and Fox Business News. He is the Founder & Owner of Knight Speaker, and has been listed on the Top 10 Most Booked/Highest Rated Speakers list in 2016. Jim Knight is also the best-selling author of Culture that Rocks: How to Revolutionize Your Company’s Culture, which was featured in Entrepreneur Magazine as one of the “5 Books That Will Help You Transform How You Do Business.” A portion of Jim Knight’s book sales, speaking fees and training program proceeds goes to No Kid Hungry to eliminate childhood hunger in the U.S. and Cannonball Kids’ cancer, a non-profit that supports research, therapy and options for pediatric cancer kids in the U.S. Check out his keynote preview video!

Gary Collins, VP of Operations, Supreme Maintenance Organization

Customer Quarantine: Don’t Be Isolated From Your Customers

Gary graduated with a degree in Business Administration from Elon University in 1988. He and David Murphy founded Supreme Maintenance Organization in 1989, a janitorial service company based in Greensboro, North Carolina. Gary received his CBSE designation from the BSCAI in 2000. He has over thirty years of experience in the cleaning industry and is the co-author of “Rags to More Rags”. Gary and his wife, Lisa, have three children and live in Summerfield, NC. Gary is known as an excellent speaker and has spoken at the BSCAI Annual Convention as well as many training classes, banquets and conferences.

Julie Formby, BA, DTM, Office Manager, Top-Flight Maintenance, Inc.

Becoming an "Employer of Choice"

Julie and her husband own and operate two commercial maintenance companies in Cheyenne, Wyoming. Before running these companies, she worked in corporate settings, volunteer organizations and as a natural healthcare practitioner. In that time she has experienced a variety of company cultures, and from these experiences plus leadership training from various experts in the field, she has developed a philosophy and roadmap for building a positive company culture and increasing employee retention.

Mark Herbick, CM AA, CEO, Pursant

The Prolonged Seller’s Market Has Ended. Now What?

Mark Herbick has been a serial entrepreneur and buyer/seller of businesses his entire life, having bought, sold and operated over a dozen companies of his own (many in the building services sector) and advised on countless strategic transactions in numerous sectors. His businesses have employed as many as 1400 people. He grew his companies through acquisitions, strategic divestitures of divisions and managed organic growth. During his time as an operator, Herbick found that to best grow enterprise value, it was necessary to become proficient at optimizing company performance and executing strategic transactions. He honed his skills in these areas and in 2010 founded Pursant. Pursant is an investment banking, financial services and management consulting firm that supports and executes middle market M&A related initiatives and helps business owners grow enterprise value.

Philippe Mack, Sr. Vice President, Customer Experience, Bee Clean Building Maintenance

Actionable Scorecard: From Solutioning to a Bias for Action

Philippe joined Bee-Clean on a national level in August of 2018, and is an accomplished, results oriented executive with 30 years of progressive leadership expertise in facilities management, strategic planning and business development both in the Public and Private Sectors. Philippe is goal oriented and has an extensive history of exceeding business and client objectives, while ensuring excellence in end user services. He provides key leadership in category management, the deployment of cutting-edge field technology and the delivery of proven integrated solutions. A personable executive within the support services industry, he has the ability to lead, mentor and negotiate at all levels and build lasting senior client relationships.

Tim Murch, CBSE, Chairman, CEO, 4M Building Solutions

Executive Leadership 201: Everything You Need to be Successful

Tim is a CBSE and has led 4M with his team to become a multi-regional company, operating in 14 states, with over $100,000,000 in sales annually and over 4,000 Team Members. In addition to leading 4M, Tim also has served or on the BSCAI board of directors for three terms and chaired or served on every committee through the years.  He is a board member and Co-founder of the National Service Alliance (NSA), an industry specific general purchasing organization and involved in YPO. He is also an active member of the 4M Executive Leadership Team. He is currently chairman of the Buddy Fund, which provides sporting equipment for at-risk, underserved kids. Tim is truly committed to sustainably: he was a stakeholder in the original Green Seal Committee that helped developed the standard established for green cleaning.

Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group, Inc.

From Hiring to Inspiring—How to Build a Kick-Butt Team!

Claudia St. John is president of Affinity HR Group, Inc., BSCAI's endorsed HR and management consulting firm that provides human resources compliance, recruiting and organizational development support to building service contractors nationwide. A frequent public speaker who is quoted often in national and industry press, Claudia is a regular contributor to numerous print and electronic publications on the topic of human resources. Claudia is also the author of Transforming Teams – Tips for Improving Collaboration and Building Trust, a “#1 Hot New Release” on Amazon.com.

Peter Ankerstjerne, MBA, COP, FRICS, Global Facility Management & Experience Services Lead, Global Operations, Corporate Solutions, JLL

Industry Insights Panel

Peter Ankerstjerne, MBA, COP, FRICS, IFMA Fellow has more than 25 years’ experience covering most aspects of FM, Service Management, Outsourcing, Marketing and Strategy. For 24 years Ankerstjerne was employed by the ISS group, where he most recently served as Chief Marketing Officer. At ISS, Ankerstjerne was responsible for developing the Integrated Facility Services model, which is still a key focal point of the organization and now represents more than 40% of revenue. After a year as Head of Digital FM and Workplace Experience, EMEA, at Wework’s “Powered by We” business, he joined Jones Lang LaSalle (JLL) on 1’st of April 2020 as Global Lead, FM & Employee Experience. Ankerstjerne holds an MBA and bachelor’s degree in International Marketing Management from the Copenhagen Business School (CBS) in Denmark. He has served on several advisory boards, including the Advisory Board for International Business at CBS and the Strategic Advisory Board at the International Association of Outsourcing Professionals (IAOP). He was part of establishing the IFMA Regional Advisory Boards. He is an active member of the IFMA WE Community, where he has been instrumental in establishing the WE Denmark hub.

John Disselkamp, Owner and President, First Class Commercial Cleaning

How to Go From $0 to Over $2 Million in Sales in Less Than 5 Years

John Disselkamp is the Owner & President of First Class Commercial Cleaning based in Louisville, Ky. After a long career in business banking, some serious personal challenges, and a brief stint in Florida, John returned to Louisville and founded First Class from scratch in January of 2016. His first account was a 2 day/week job at a commercial office building for $600/mo and John, along with the help of his first team member (his Dad), cleaned himself for the first 6 months or so. Fast forward 4 ½ years later, First Class now serves 110 families (our team members), 40 commercial facilities (primarily Class A Office Buildings), and on target to do approx. $2 million in sales this year (2020). The company has been built on hard work, growing very intentionally, and building strong relationships with both their team members and their clients. Over the last 2 years, John has built a very strong leadership team around him that will help take First Class to the next level.

Steve Garcia CBSE, EVP/GM, SMI Facility Services

Customer Quarantine: Don’t Be Isolated From Your Customers

Steve joined SMI Facility Services in 1992 as Operations Manager. SMI Facility Services is a minority owned full service company providing commercial cleaning, landscaping, handyman and minor remodeling services to customers in New Mexico, Colorado and Texas. Steve is currently the Vice President and General Manager for SMI Facility Services; he is responsible for the day to day operations and growth of SMI. Steve received his RBSM in 2000 and then his CBSE in 2001; he served on the BSCAI Board of Directors from 2004 to 2007, and has an extensive background in electronic security; working with closed circuit surveillance, lock down systems, fire and access control. He is locally active with Hispano Chamber of Commerce, Facility Managers Association and other associations and community organizations in NM.

Matt Gilmore, CSP, CFPS, CLCS, ARM, SVP and Regional Leader-Risk Services Division, HUB International

The Human Element of Cyber Incident Prevention

Matt Gilmore is a Senior Vice President and Regional Leader for the HUB Risk Services Division. In his role he is charged with staff management, developing regional service strategy development, service delivery to large accounts and supporting corporate operational objectives.  Additionally, Matt also serves as the Risk Services Leader for HUB’s Financial Institutions Specialty Practice.

Matt Gilmore has over 27 years of experience in safety and health consulting including 23 years with a national insurance carrier and a global insurance broker. Prior to joining HUB, Mr. Gilmore was a Senior Consultant at a global insurance brokerage company and a National Account Consultant and Training Specialist for the largest writer of workers compensation. Currently, Mr. Gilmore is a member of the American Society of Safety Professionals Greater Chicago Chapter.

Steven Harper, BSEE, MBA, President/CEO, Spectrum BSCA Inc.

Budgeting to Maximize Financial Performance  

Steven Harper is responsible for ensuring the vision of our company is adhered to and that our mission is accomplished day in and day out. He has over 20 years of managerial and executive experience with Fortune 500 companies, including FedEx, Disney, Boeing and Gateway. He has been responsible for leading significant business units and elevating their performance and execution prior to founding Spectrum. He has brought that same Fortune 500 leadership, knowledge and experience of how to provide superior, consistent service to Spectrum. He also possesses a Bachelors Degree in Electrical Engineering from California State University Long Beach and an MBA from University of California Los Angeles.

Troy Hopkins, Area Development Manager, Office Pride Commercial Cleaning

Leading Your BSC Business Through Crisis

Troy Hopkins started his Area Development of Office Pride Commercial Cleaning Services in 2002, and travels to his 23 franchise locations, motivating and coaching the individual owners to achieve success in the janitorial industry. Troy coaches and speaks to a wide variety of companies, from motivating front-line employees in manufacturing to inspiriting executive management teams to achieve their goals. Troy is also the author of The Business Remodel- Transform Your Business to Love it (again) or List it, and his newest release, Making Cents of a Dirty Business – Survive and Succeed in Commercial Cleaning. Learn more about Troy at troyhopkins.com.

Carey Jaros, President and Chief Executive Officer of GOJO Industries

Industry Insights Panel

Carey is President and Chief Executive Officer of GOJO Industries, inventor of PURELL® brand solutions including America’s #1 hand sanitizer. As an executive, board member, and investor, Carey has worked on and in over 50 organizations— from established public and private companies, to startups and non-profits. Carey is a Board Member of ACRT Services, a utility services ESOP in Northeast Ohio. She is on the Advisory Board of WISR, an EdTech startup, and is a Techstars Mentor to venture-backed menstrual products startup Aunt Flow. She also serves as a Trustee of the Kelvin and Eleanor Smith Foundation, and a Trustee and the Treasurer of Laurel School in Shaker Heights, Ohio. Carey received her AB in Public Policy from Brown University, and an MBA at Harvard Business School.

Eric Luke, CBSE, CPA, President, MG Capital Maintenance

Industry Insights Panel

Steven Mckeon, Strategic Customer Manager - Facility Maintenance, Sunbelt Rentals

Grow Your Business With Rentals

Steve has worked in the FM and Equipment Rental industries for more that 20 years. Specializing in working with national Property Management companies, Facility Maintenance Companies and Contractors, he takes pride in being an advocate for the client.  He has a background in HVAC and experience integrating with CMMS software used in multi-site facility maintenance.

Curtis McLemore, CEO, McLemore Building Maintenance

Prospect vs. Suspect

Curtis has 20+ years of experience in the custodial services industry.  He joined McLemore full-time in 1993, after working part-time with the company throughout high school and college.  He managed the Special Services Division and served as Regional Manager for overall Operations outside Houston.  In 1998, he was promoted to Vice President of Sales and Marketing.  After Don McLemore (the company's founder) retired, Curtis assumed the responsibilities of CEO and now oversees the strategic vision and direction of the company.  Curtis attended the University of Houston.  He has also earned the RBSM (Registered Building Service Manager) certification from BSCAI (Building Service Contractors Association International), and is a past BSCAI President and Board of Directors member.

Isaac Monson, Senior Risk Consultant, HUB International

The Human Element of Cyber Incident Prevention

Isaac Monson is a Senior Risk Consultant with HUB International’s Risk Services Division. He has over 15 years of professional experience managing risk in various public and private industry settings including state government, manufacturing, construction, retail, healthcare, and nonprofit. During his service as a State Trooper, Isaac accumulated advance training and experience in law enforcement, emergency scene management, civil unrest response and crowd control, and investigations. He also received twenty one letters of commendation and five annual Chief’s Awards for performance. As a member of HUB’s Organizational Resilience Team, Isaac develops and delivers solutions in the areas of safety, security, emergency management, business continuity, cybersecurity risk management, regulatory compliance, risk management, and compliance based staff training. Additionally, he specializes in helping organizations develop workplace violence prevention and intervention programs and threat assessment/management strategies.

Heather Parker, RBSM, Vice President of Client Services, CleanOffice, Inc.

The Art of Challenging Conversations With Your Clients and Why This is a Must-Have in Your Business

Heather Parker is the Vice President of Client Services at CleanOffice, located in Herndon, Virginia and the current President of the BSCAI Mid-Atlantic Chapter. Heather also holds the RBSM designation and is a certified "Train the trainer" in our industry. A graduate of George Mason University, with a bachelors in Psychology in addition to 20 plus years of experience in the client service field with 15 of those years in the building service contracting industry.

Ricardo Regalado, CEO/Founder of Route & Owner of Rozalado Services

Grow Your Janitorial Company From Zero to $2 Million in Less Than 5 Years

Ricardo Regalado, proud owner of Rozalado services. A family owned Facility services company based out of Chicago that is a single source solution for Facility service needs. He is also is Co-Owner of Roza Contractors a Facility Maintenance and contracting company. Lastly, the proud Founder/CEO of Route, a technology software/app that is a solution for the commercial cleaning and field service industry. Route is the first to digitize the sales process from walkthrough, to bid, to proposals, all on the same platform plus many more features.

Ricardo started in the commercial cleaning industry 8 years by buying a franchise with his wife, dad, aunt and cousin but quickly realized he wanted to grow and scale his business. In doing so, he decided to create his own brand and that's how the family of R brand began. He learned a ton performing all the cleaning for himself for the first 3-4 years of the business, and wore every hat there was to wear. Fast forward to today, Ricardo has 320 employees, 3 companies, operates in 13 states, offers over 10 services and has made the Inc 5000 Fastest growing companies 2 years in a row - 2019, 2020.

Dennis Richards, CBSE, CEO, Puritan Commerical Cleaning and Services

Stories of Successful Multi-Generational Commercial Cleaning Businesses

Dennis Richards is CEO and Owner of Puritan Commercial Cleaning and Services located in Missoula, Montana. In 1981 and fresh out of college, Dennis and Darlene, his wife of 40 years, started Puritan in Missoula with the sole purpose of putting bread on the table. It has organically grown since then to a regional presence and employs (and helps feed), not only six of their grown children who hold various management positions, but, as well, over 250 Full and Part time employees. Dennis credits his involvement in BSCAI and the relationships, encouragement and education he has received as a result of that involvement for the significant part of his business and professional growth.

Rory Saleh, Divisional Sales Manager - Flooring Solutions, Sunbelt Rentals

Grow Your Business With Rentals

Rory Saleh has spent the majority of his professional career in the cleaning and restoration business. With emphasis on Sales Leadership, he has coached hundreds of professional consultant based sellers, and operations managers to provide optimal solutions that result in creating a cleaner, safer and healthier environment.  As the Divisional Sales Manager for Sunbelt Flooring Solutions, Rory brings fresh ideas on how to clean, disinfect and restore without capital outlay, or the total cost of ownership acquisition model.

Scott Salmirs, CEO and Executive Vice President, ABM Industries Inc.

Industry Insights Panel

Scott is the visionary leader guiding one of the largest facility services providers listed on the New York Stock Exchange. After more than 10 years with ABM, Scott was selected to become CEO, distinguishing him as only the 7th person to hold that position in the Company’s 110-year history. Before joining ABM, Scott held leadership positions managing building portfolios at Goldman Sachs, Lehman Brothers, and CBRE. Scott has an MBA in Finance from the State University of New York at Binghamton, and a Bachelor of Science in Business-Economics from the State University of New York College at Oneonta. He is on the board of the State University of New York College at Oneonta Business Advisory Council. He also is on the Board of the Outreach Project, an organization dedicated to rehabilitating high school age substance abuse, and is a founding Board Member of Donate Eight, a group focused on increasing the number of organ donors in New York State.

David Stein, Area Developer, Office Pride

Hiring Your Leadership Team for Good, Mentoring and Coaching Them for Great

David Stein is a speaker with a wide array of experience. In 1979, he earned a Bachelor of Arts degree in Business Administration from Gettysburg College in Gettysburg, Pennsylvania.  For over 30 years, David’s professional career was in technology and medical devices. He held positions in business development, managing, and executive leadership including serving as Vice President of Sales for a division of a Fortune 500 medical device company.   David was also involved in County Government serving as a Commissioner in Smith County. He now is President of Office Pride of East Texas and Area Developer for Office Pride, in Tyler, TX. David stays very active in his local community as Campaign Chair for the United Way of Smith County, Executive Board Member for the East Texas Center for Nonprofits and Tyler Chamber of Commerce Government Committee Chairman. He lives in Tyler with his wife Stella of 33 years Stella; he has three daughters, Michelle, Erica and Lindsey.

Laura Swidorski MATD, Assistant Vice President, Ecolab

Leading Teams Through Times of Change and Uncertainty

Laura Swidorski has been in sales and training for the past 29 years.  Laura started in the Cleaning and Maintenance industry in 1991 as a District Sales Manager.  She worked her way up to a Zone Training Manager and then the Director of Training & Technical Services.  In 2004 Laura began working as an Independent Training and Development Consultant.  She developed and implemented training materials and online training workshops for over a dozen companies.  In 2007 she earned a Master’s in Training and Development from Roosevelt University in Chicago, IL.  In 2014 she started working full time for Ecolab as the Director of Training.  Laura has held several positions of increasing responsibilities with Ecolab.  Today she manages distributor relationships and leads a team of 12 sales people.

Jordan Tong, CEO, Frantz Building Services / Elite Business Coaching

The Journey from $1 Million to $15 Million in 12 Years

Jordan is the CEO and owner of Frantz Building Services, a BSC in Kentucky. Frantz employs over 600 individuals in KY, IN, & TN. He also runs an online janitorial mastermind group, Elite Business Coaching.This group provide coaching and educational content to over 100 janitorial business owners. Jordan, a Civil Engineering graduate of Tennessee Tech University, is married to his wife Sarah, and they have five children.

Dylan Vest, Manager, Simon-Kucher & Partners LLC Strategy & Marketing Consultants

Business Services Contracts: Achieve Next Level Terms by Applying a Pricing Lens

Dylan Vest is a Manager in Simon-Kucher & Partners’ Atlanta office, specializing in B2B pricing, turnarounds and sales strategy. Dylan has been with Simon-Kucher for three years and focuses on quick-impact pricing and sales improvements in the business services and manufacturing spaces.

Danielle Vidal-Johnson, Director of Marketing, 4M Building Solutions

Social Media: Recruiting Team Members/Brand and Company to Customers

Danielle is the Director of Marketing at 4M Building Solutions, a full-service janitorial services company headquartered in St. Louis, Missouri. Her ability to take a holistic view of the marketing process enables her to direct and manage multiple tactics across a company’s footprint. Danielle has the unique ability to segregate customer-facing marketing from internal marketing and then vary the mediums required.  She is a true believer in leveraging data to make informed decisions for marketing strategy in addition to embracing digital and social marketing.