Speakers

Eric Termuende, Author, Co-Founder, NoW of Work

Eric Termuende is the co-founder of NoW of Work, author of the bestselling book Rethink Work, and global keynote speaker. Having been on hundreds of stages and worked with and studied the greatest places to work in the world he knows what it takes to build incredible teams that are resilient, innovative, and ready for the future of work.

A former World Economic Forum Global Shaper and recognized as one of the Top 100 Emerging Innovators under 35 by American Express, his ideas have been featured in Forbes, Thrive Global, The Huffington Post, The Globe and Mail, and many more.

Christine Alamed, CCE, Corporate Account Director, Network Distribution

Supply Chain Cost Outlook & Tips to Lower Your Spend and Boost Productivity; Tackling Labor Challenges — Insights and Solutions for Today and Beyond

Christine Alamed is the Corporate Account Director for Network Distribution and has 20+ years of experience working in the commercial real estate industry and partnering with distributors and manufacturers to bring facility-enhancing solutions to customers. In her current role, Christine is responsible for the business development efforts with property owners, property management and building service contractors.

She coordinates globally with supply chain distribution and manufacturing to secure janitorial and sanitation products and IoT services for an efficient workplace. Christine earned her Bachelor of Arts in Economics and Sociology from the University of North Carolina-Chapel Hill. She currently serves on the BSCAI Government Affairs Committee, BOMA's Executive Committee, BOMA's National Associate Member (NAM) Council, BOMA Baltimore on the Community Service Committee and Programs Committee, and is a member of BSCAI and ISSA Hygieia Network.

Michelle Bock, PA and Captive Managing Executive, McGriff

The Captive Difference – How to Turn Your Current Insurance Spend into a Potential Profit Center

Michelle serves as the Pennsylvania Managing Executive for McGriff. Her primary role is managing and leading four insurance offices, focusing on Employee Benefits, Property & Casualty and Personal Lines insurance solutions for clients. She provides the overall strategic direction for the Pennsylvania operation in alignment with McGriff's corporate mission. She is passionate about providing the perfect client experience for her internal and external clients. Michelle also provides oversight of McGriff's Captive Resource Solutions team. She has worked in the captive space for 26+ years, primarily focusing on group captives. Michelle joined the U.S. Air Force directly out of high school and served four years of active duty. She received her bachelor's degree in marketing and finance from the University of Michigan. She was awarded an Achievement Medal and Commendation Medal from the U.S. Air Force and recognized as an Outstanding Performer during a Department of Defense audit.

John Brady, CIMS ICE, LEED AP, President, St. Moritz Building Services, Inc.

The Importance of Day Cleaning and How it Keeps You Ahead of the Competition

John joined the janitorial services industry with St. Moritz Building Services in July 2005, following fellow Allegheny College alumnus and entrepreneur/CEO Phil St. Moritz. Through company growth and expansions, John's role evolved from Account Executive to VP — Pgh Branch Manager in 2006 and then to President, Commercial Services in 2013 before holding responsibilities as President in 2017 and CEO in 2021. St. Moritz will celebrate its 55th year in business in 2023 and operates in 17 states with over 1,200 service personnel maintaining approximately 40M square feet of commercial, industrial, retail, educational and corporate space. John completed his MBA in Quantitative Analysis, Marketing, and Organizational Behavior from the Tepper School of Business at Carnegie Mellon University. His industry accreditations include LEED AP from USGBC (2009), CIMS ICE from ISSA (2013) and HHPC Day Certified Expert. John has held numerous roles within BOMA, including active member and committee chairperson, as well as board member. He is the President of the Pittsburgh-based multi-employer bargaining association (Managers, Owners & Contractors Association) and a deputy management trustee of the SEIU National Industry Pension Fund.

Greg Buchner, CBSE, President/CEO, CleanOffice

Top-Tier Training: How Employee Training is Crucial for Your Quality Assurance

Greg Buchner, CBSE, is the President and CEO of CleanOffice and oversees all day-to-day company operations and long-term strategic objectives. He graduated from James Madison University with a degree in Business Administration. His professional career centers around B2B sales and client relationship management focusing on commercial property services. Under Greg's leadership, CleanOffice has seen unprecedented growth while retaining a truly service-oriented culture for clients and employees. Previously, Greg served on BSCAI's Board of Directors (2019 - 2022); he remains an active member as a peer and a mentor.

Aubrey Cain, Director of Marketing & Communications, Marsden Services

Make Branding Your Business: Expert Tips and Tricks for BSCs

Aubrey Cain is a marketing professional with over ten years of experience in the BSC industry. She has experience developing and executing brand strategies and marketing programs that increase brand awareness and conversions while operating within budgetary restrictions. In addition to her work in marketing, Aubrey has also worked as a freelance copywriter, adjunct professor, and nonprofit fundraising coordinator. Aubrey holds a Master's in English from the University of Tulsa.

Peter Cain, CFE, CBSE, Regional President, Marsden Services

Tackling Labor Challenges — Insights and Solutions for Today and Beyond

Peter Cain, CFE, CBSE, is the Regional President at Marsden. He oversees Marsden's operations throughout the Pacific Northwest, Rocky Mountain Region, and Southwest. Peter has over 30 years of experience in the facility services industry and has been in leadership roles for the past 20 years. He has held positions in both operations and sales, and his multidepartment experience has given him a wide range of knowledge. His areas of expertise include multi-unit P&L analysis and expense control; sales leadership; recruiting, hiring, training, motivating, and retaining employees; change management; expansion and new market development; concept branding and marketing; franchise development and relations; contract negotiations; and national account management. Peter is a Certified Building Service Executive and a Registered Building Service Manager through Building Service Contractors Association International. He is also a Certified Franchise Executive through the International Franchise Association and a Certified Hospital Environmental Service Professional through the American Hospital Association. Peter has an MBA in Strategic Leadership from Messiah University.

Jeff Carmon, CBSE, Vice President, Customer Experience, Frantz Building Services

Understanding and Delivering Customer Value

Jeff serves as Vice President of Customer Experience at Frantz Building Services. Before joining Frantz in 2015, Jeff worked as a medical practice administrator and worked in the natural gas industry for several years. Upon joining Frantz, he established a business development process primarily responsible for the rapid organic growth at Frantz Building Services. Jeff also works with Elite BSC as a speaker, content creator and consultant.

Dave Clement, Partner, Simon-Kucher & Partners

Paths to Profit — Insights From Simon-Kucher’s 3rd Annual Commercial Excellence Survey

Dave Clement is a Partner in Simon-Kucher’s New York office, where he supports top-line growth strategy design and implementation for clients in a variety of industries, including industrial business services.  His areas of expertise include customer segmentation, price setting and implementation, product and service design, and rewards and loyalty programs. His recent project work with industrial business services firms has focused on leading commercial and pricing transformations for janitorial services, HVAC and other technician services and security services companies.  He regularly speaks at industry and business association events, including EMC 2021 and Contracting Success 2022, and authors content focused on customer segmentation, product and service offering, and go-to-market strategies (pricing and digital focused).  Dave is a native of Philadelphia and earned his bachelor’s degree in economics from Brown University.

Jason Cohen, MBA, CPA, Senior Vice President of Integration and Project Management, Pritchard Industries

Tackling Labor Challenges — Insights and Solutions for Today and Beyond

Jason Cohen, MBA, CPA, is the Senior Vice President of Integration and Project Management at Pritchard Industries. Jason leads the integration of new acquisitions and other key company-wide strategic initiatives for Pritchard. He has 20+ years of experience specializing in M&A integration, interim/change management, performance improvement and operational and financial accounting due diligence services for private equity funds and their portfolio companies. Over the past ten years, Jason has led the integration of over 30 acquisitions in the services and distribution industries. Before joining Pritchard, Jason spent five years as EVP of Integration & Administration for PureStar, the Private Equity-backed national leader in commercial laundry services and linen management to the hospitality industry. Before PureStar, he served as a management consultant for Alvarez & Marsal, including interim treasurer for a global manufacturing company and interim COO for a financial services firm. Jason earned an MBA in Accountancy from Baruch College, Zicklin School of Business and a BS in Finance and Marketing from the University of Maryland.

Michael Conrad, President, NSA Service Alliance

Supply Chain Cost Outlook & Tips to Lower Your Spend and Boost Productivity

Michael Conrad, President of the National Service Alliance (NSA), brings 30 years of experience in the Janitorial Industry. Prior to joining the NSA, Michael spent two years at Spartan Chemical working with their National Accounts team and 25+ years in distribution at JanPak. His roles and responsibilities evolved as he occupied various leadership roles with JanPak & SupplyWorks, including Vice President of Supplier Relations, Executive Vice President of Sales, and Executive VP of National Accounts.

Jennifer A. Corbett-Shramo, CEO, Innovative Cleaning Services

The Importance of Day Cleaning and How it Keeps You Ahead of the Competition

Jennifer Corbett-Shramo is the CEO of Innovative Cleaning Services and of CS Inc. She entered the commercial cleaning industry in 1985 and, during the next 36 years, built one of the most extensive, respected, stable and innovative services in Southern California. Her passion for industry excellence is fueled by her love of the custodial community and her drive to provide clean, healthy workplaces for her clients and employees. Jennifer pioneered sustainable cleaning at her firm when the "green concept" entered the vocabulary of the cleaning industry in 1999. Sustainable or green cleaning processes were a welcome operation for her company in terms of environmental impact, employee safety, and social responsibility. Jennifer is recognized around the globe for her steadfast contributions to the cleaning industry by IFMA. She is now in her third term of serving on the IFMA Foundation Board of Trustees and is an IMFA Fellow. She is a co-author of the Global Green Cleaning Guide, the only Global Guide on Cleaning, is on the Faculty of Diversey's HHPC Day Cleaning Program, is CIMS GB and CITS certified from ISSA, where she serves on the leadership team of ISSA's newly-formed Global Sustainability Committee.

Jason Courtney, CBSE, Franchise Owner & CEO, Office Pride Commercial Cleaning Services

Supervision Seminar

Presently serving as the CEO of Office Pride of Pensacola, Jason brings a wealth of experience to the table. His journey in the janitorial industry kicked off in 2011, when he started as a cleaner in Pensacola, FL. Jason's entrepreneurial spirit led him to become a franchise owner in 2015 under the banner of Office Pride Commercial Cleaning Services. Notably, he has achieved remarkable growth, elevating his franchise to become the largest within the company. In 2020, Jason's commitment to excellence was recognized as he earned the title of CBSE. Collaborating with a dynamic team of leaders, he continues to steer Office Pride of Pensacola toward new heights.

Gary Collins, CBSE, Chief Operating Officer, Supreme Maintenance Organization

Top-Tier Training: How Employee Training is Crucial for Your Quality Assurance

Gary Collins graduated with a degree in Business Administration from Elon University in 1988, co-founded SMO in 1989 and received his CBSE in 2000. His involvement with BSCAI includes serving as a Committee Member and Convention Speaker. Gary is also the co-author of the book "From Rags to More Rags." He is an excellent teacher and speaker. In addition to his BSCAI activities, Gary previously served as the Vice President of his home owner's association and is currently the Lighting Director at Lawndale Baptist Church.

Brad Cox, AVP — Procurement and Supply Chain, The Budd Group

How to Educate and Inspire Your Clients to Adopt Automation

Brad Cox, Director of Sourcing and Vendor Management at The Budd Group. The Budd Group provides comprehensive, customized facility solutions to customers across the Southeast United States. Brad is responsible for creating a winning supply chain strategy — overseeing the full life vendor lifecycle including sourcing, contract design, and ongoing vendor assessment. His goals are to drive efficiency, service excellence, risk mitigation, and identifying value creation opportunities for The Budd Group and their clients. Prior to joining the Budd Group, Brad served as Vice President — Vendor Management at Bank of America and in the United States Army as a Transportation and Logistics officer.

Fernando Cruz, President/CEO, Dynamond Building Services

Coming in Hot! The Five Key HR Topics to Keep Top of Mind

Fernando Cruz has been in the building maintenance industry since 1998. Since then, Fernando Cruz has tenaciously and successfully dedicated himself to become better educated in all areas of the industry, helping organizations to have a solid customer base in 21 US states and a respected relationship with clients, suppliers, vendors, and employees. He has dedicated himself to perfecting his skills earning a bachelor’s degree in marketing as well as a respected MBA from the prestigious ASU - Thunderbird School of Global Management with concentration in Global Management. Fernando has successfully occupied different positions throughout his career, including Supervisor, Manager, Regional Sales Manager, Vice President of Marketing, President, CEO, and Chair of the Board, which have given him a unique understanding of business as few do. The hallmark of his career and his passion is to help and support our organizations to be able to bless so many families and business partners. He is fluent in English, Portuguese, and Spanish.

Jill Davie, Chief Customer Experience Officer, WorkWave

Labor Trends Luncheon

Jill Davie started with TEAM Software, leading provider of integrated financial, operations and workforce management software for building service contractors, in May 1998 after working at the company as an intern during college. Over the next two decades, she held various roles in sales and customer service, including senior vice president of client experience. After working with building service contractors of all sizes across North America, Davie is now using her deep industry knowledge, her focus on customers and her passion for TEAM’s people to serve as TEAM’s president. She earned her Bachelor of Science in business administration and marketing from Iowa State University.

Michael DiSparano, Chief Operations Officer, Vonachen Group

Achieving Operational Excellence Despite Today's Workforce Challenges

Michael DiSparano is the Chief Operations Officer of Vonachen Group. Michael has a 17-year record of leadership and management in operations and served as the Executive Vice President for Hospital Housekeeping Systems (HHS), responsible for healthcare operations and, in part, technology innovation. Michael's philosophy on business is “people, systems, and outcomes.” Specifically, creating opportunities for people to grow and lead, building systems to support them, and delivering exceptional outcomes. Michael holds an MBA with a focus on information technology from Missouri State University.

Blake Dozier, Owner and Director of Business Development, OnPoint Building Services

How to Engage with BSCAI

Blake Dozier graduated from Hampden-Sydney College in Virginia with a B.A. in Religion and a minor in Economics. Following his time there, Blake worked as a commercial real estate broker for CBRE and later developed FORTUNE 500 client relationships for an eLearning development company. In 2015, Blake saw potential in service businesses and left the white-collar world to co-found OnPoint Building Services with Cory Jessee, a former business broker with the vision of bringing excellent customer service to an industry where good service is hard to find. Blake focuses on growing customer relationships, marketing and business development for OnPoint. Over the last eight years, OnPoint has grown organically and become one of the largest janitorial companies in southeastern Virginia through three acquisitions. Blake's vision for improving the janitorial industry is inspiring fellow owners to be excellent at caring for employees.

Lisa First-Willis, CEO & Co-Founder, Truvelop

Achieving Operational Excellence Despite Today's Workforce Challenges

Lisa is the President, CEO & Co-Founder of Baltimore based HR Technology company Truvelop. Truvelop is a retention platform for today's hourly workforce that helps companies improve their culture by making real-time feedback and coaching part of the daily routine. Lisa is a career HR Executive and recognized professional in HR strategy development, performance management, employee engagement and labor relations. Lisa brings 25+ years of experience working with companies in the airline, hospitality, manufacturing, technology and construction and building trades industries in the U.S. and globally. Truvelop is an Affinity Partner of BSCAI and works with many building services contractors. Lisa is a true believer that every employee deserves to work in an environment where their work matters, they feel valued, and they belong, and built a Mobile App technology solution designed to increase employee engagement and retention.

Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4

Productivity Seminar

Pat Fragomeni (CBSE), a Sr. Consultant with Concepts 4 with 28 years industry experience in consulting and delivery of services in healthcare, education, Class A offices, industrial, Parenteral Drug & Semi-Conductor manufacturing clean rooms.

Passionate about systemic delivery of services delivered by competently trained personnel, Pat has committed most of his time focused on Team Cleaning and the development of operational leadership dedicated to improving the industry.

In his free time, Pat is an avid golfer and skier and frequently travels with his wife, Jeanne of 31 years.

Paul Greenland, CBSE, Vice President of Sales and Marketing, Brilliant General Maintenance (BGM)

Plateaus of Growth

I'm currently the Vice President of Sales and Marketing for Brilliant General Maintenance (BGM). BGM is one of the largest minority owned facility service companies in the USA. We specialize in contract cleaning, facility maintenance, landscaping, and construction related services. 

Prior to the sale of GMI, I served as Vice President of Sales and Marketing at GMI, an integrated facility solutions company based in San Diego and one of California's largest provider of janitorial, maintenance and professional security services. 

As a graduate of The Kelly School of Business at Indiana University, I spent 30 years leading the overall strategy, vision and growth at Aetna Integrated Services. Founded by my grandfather in 1936, Aetna Integrated Services was one of the leading facility service companies serving clients in multiple markets in the US. 

As President, I took the company to over $35 million in annual revenues with 1500 employees in 7 states. I was able to successfully grow the legacy of our family business and give hundreds of our most loyal employees an opportunity to become successful leaders within our organization. 

Raymond Hall, Chief Human Resources Officer, Harvard Shared Services

Coming in Hot! The Five Key HR Topics to Keep Top of Mind

Raymond is a highly-decorated military veteran and spent the first several years of his professional career on active duty with the US Army Special Operations Command before transitioning to the civilian sector. He has 20+ years of experience in Human Resources and developing global policy and talent strategies and has served on the corporate leadership teams of substantial global businesses. Raymond has a strong international outlook, having lived, and worked across Asia, Europe, the Middle East, Africa, and Latin America. He has previously held global executive roles at Cargill, Inc., the largest private company in North America, Flowserve Inc., The Larry H. Miller Group of Companies, International Paper Company, where in 2006 he received the prestigious HR Leadership Excellence Award, Jones Lang LaSalle (JLL) where he was the Head of Human Resources for the Americas, as well as the Global Markets and Global Capital Markets businesses, and most recently Boeing, where he served as the Vice President, Organization Effectiveness & Analytics, leading a team of HR and operations professionals supporting companywide change efforts, Boeing’s listening strategy, enterprise analytics and reporting, streamlining business operations, and oversight of the programs and processes that create an exceptional employee experience. Raymond has received four Army Commendation Medals, nine Army Achievement Meals, two Humanitarian Service Medals, and two National Defense Service Medals, and is a graduate of the Pepperdine University Graziadio Business School. 

Kevin Hargis, RBSM, President, ECO Advantage Inc.

Make Branding Your Business: 201 Tips and Tricks for BSCs

Kevin Hargis has been in the building service industry for over 36 years. He has worked in many different areas, from janitorial to all types of special services. Kevin has built special services departments within a janitorial company several times. Experience and customer service are at the core of his company, with a goal to build expertise through training, instruction, and education.

Steven Harper, BSEE, President/CEO, Spectrum Building Services of America

How I Built My Company To Scale From Start up to 8 Figures in Annual Revenue

For the last 20 years, Steven has served as President/CEO of Spectrum Building Services of America, a company that he started after leaving corporate America in 2001. Before founding Spectrum, he had an extensive corporate background holding several executive-level positions in Fortune 500 companies such as Disney, FedEx, Capital One, Boeing, and Gateway Computers. His areas of expertise and leadership have been in Strategic Planning, Operational Planning, Finance, and Managing Operations. His formal education includes an MBA in Finance from UCLA Anderson Graduate School of Management and a BS in Electrical Engineering from California State University at Long Beach.

Steven started Spectrum to build a company that could leverage the best of what he learned while working at other top companies, and apply that knowledge and experience in an entrepreneurial environment. He strives tp make a difference in the lives of his employees by building a great workplace while delivering superior, reliable, trusted service to customers.

Jim Harris, Jr., CBSE, President, Janitronics Facility Services

Plateaus of Growth

Jim Harris, Jr. CBSE, RPA has been around the industry his whole life and started full time with Janitronics Facility Services in 1984. Jim is a graduate of Babson College, BS in finance and management, a graduate of Siena College’s Emerging Manager program and a graduate of Harvard Business School’s OPM program. Current board involvement includes the following: Treasurer of Capital Region BOMA, Junior Achievement Capital Region NY, Executive Committee of Albany/Colonie Chamber of Commerce, Treasurer of Albany Country Club. Former Member of The Liberty Mutual Policyholders advisory board, Board of Director of Sales and Marketing Associates, Board of Director March of Dimes (walk Chairman), Shen Track Booster Club President, Clifton Park Youth Track Club President, Capital District YMCA Board and Finance Committee, The Maids Advisory Board, Chairman. Jim is CEO of Janitronics Facility Services and is responsible for leading an executive team in all aspects of the business. Prime responsibilities include corporate planning, major account retention, and major vendor relationships. Jim resides in Clifton Park, NY with his wife Lori Anne , they have three children Danny, Brian and Abby. Hobbies include golf, skiing, boating and sports. 

Emmalyne Head, President, Southern Belle Cleaners

How to Engage with BSCAI

After an eight-year career in automotive manufacturing as a process engineer and production manager, Emmalyne Head founded Southern Belle Cleaners. She brings a customer-first approach by adding a little southern hospitality to the Greater Washington D.C. region. Being new to the cleaning arena, she quickly joined BSCAI to gain industry knowledge. Since joining, she’s engaged in various committees but has truly benefited from receiving a BSCAI Mentor, David Murphy of Superior Maintenance Organization. Along with being an active BSCAI member, she’s received the FSC First Small Business Award and was highlighted by her local Chamber of Commerce, as well as a committee member for the Women’s Business Council of Greater DMV and the Capital Region Minority Supplier Development Council.

Jamie Henry, CEO, Bee Line

Not Your Typical DEI Session: How to Move the Needle Forward with “Belonging”; Keys to Client Retention

Jamie Henry is the CEO of Bee Line, a 550-plus-employee janitorial company headquartered in Chicago. Bee Line has been recognized as the leading medical-grade cleaning company in the Midwest. Jamie has previously served on the BSCAI board and was recently honored with BSCAI's Walter Cook Award for Distinguished Service. Jamie has won the Enterprising Woman of the Year award and was a finalist for Ernst and Young's 2021 Entrepreneur of the Year. Jamie is an alumnus of Flagler College and received her MBA from Nova Southeastern University. A member of YPO since 2011, Jamie is a member of YPO Gold Chicago.

Mark Herbick, Founder and CEO, Pursant, LLC

M&A: It Doesn't Have to be an All or Nothing Deal

Mark Herbick is the Founder and CEO of Pursant, LLC. Pursant is an investment banking, financial and management consulting firm that supports and executes middle market M&A-related initiatives and helps business owners grow enterprise value. Prior to founding Pursant, Mark was a serial entrepreneur and buyer/seller of businesses, having bought, sold and operated over a dozen companies of his own and advised on countless strategic transactions in numerous sectors, including the BSC sector. His businesses employed as few as a dozen people and as many as 1400. He grew his companies through acquisitions, strategic divestitures of divisions and managed organic growth. During his time as an operator, Herbick found that to best grow enterprise value, it was necessary to become proficient at optimizing company performance and executing strategic transactions. He honed his skills in these areas and founded Pursant, LLC in 2010. The firm works on dozens of transactions annually, many in the BSC sector, giving Mark and the Pursant team deep insights into the world of strategic transactions in the BSC sector.

Troy Hopkins, CBSE, Area Developer, Office Pride Commercial Cleaning Services

Making Cents of a Dirty Business — Survive and Succeed in Commercial Cleaning

Troy Hopkins, CBSE, started his area development of Office Pride Commercial Cleaning Services in 2002 and continues traveling to his 24 franchise locations, motivating, and coaching the individual owners to succeed in the janitorial industry. Troy coaches and speaks to various companies, from motivating front-line employees in manufacturing to inspiriting executive management teams to achieve their goals. Troy is also the author of The Clean Sweep: Remodel Your Commercial Cleaning Business to Love it (again) or List it, and his newest release, Making Cents of a Dirty Business — Survive and Succeed in Commercial Cleaning.

Bob Hurd RBSP, FMP, Director, Janitorial SME JLL

The Importance of Day Cleaning and How it Keeps You Ahead of the Competition

Bob Hurd is a Director, Global Janitorial SME Support at JLL. Based in Las Vegas, NV, Mr. Hurd has 30+ years of experience in the janitorial cleaning industry. In his current capacity, Mr. Hurd provides leadership and strategic support to JLL globally for janitorial, Dynamic Cleaning Technology, and related soft services in support of all JLL business lines, stakeholders, and clients. Mr. Hurd has a diverse janitorial industry background, with progressive management experience in operations and sales within the janitorial industry, from manufacturing equipment and chemicals to in-house cleaning operations, both union and non-union and outsourced cleaning companies (BSCs). His experiences range in a variety of vertical markets, including airports, facilities, multi-tenant offices, retail, hospitality, education, healthcare, government, manufacturing, residential communities, and railroads. 

Charles Keenum, CBSE, Vice President, The Budd Group

Top-Tier Training: How Employee Training is Crucial for Your Quality Assurance

Charles has over 25 years of service and proven success in facilities management. Prior to joining the Budd Group, Charles worked for another facility service provider as a Senior Group Manager, providing housekeeping services to public school systems throughout North Carolina, South Carolina, and Georgia. Charles has been with The Budd Group since June of 2001. As Vice President with The Budd Group, Charles has demonstrated a history of success working in the facilities services industry. He possesses strong professional skills in Communication, Strategic Negotiation, Business Planning, Operations Management, Coaching, Client Retention, Employee Engagement, and Sales.  Charles delivers executive leadership for all custodial services for Virginia, North Carolina, South Carolina, Georgia, Tennessee, and Florida regions of The Budd Group. Charles is a graduate of Liberty University and holds a BS in Business Management

Olon Hyde, CBSE, Franchise Owner & President, Office Pride Commercial Cleaning Services

Supervision Seminar

Olon Hyde currently holds the position of President at Office Pride of Pensacola, where he also operates as a franchise owner within Office Pride Commercial Cleaning Services. With a history of speaking engagements at BSCAI Contractor Success Conferences, Olon's credibility in the industry is evident. His journey began in 2010 as an employee of an Office Pride franchise, gradually advancing to the role of Director of Operations within the company's corporate team. This unique blend of experience as an employee, corporate staff member, and now a business owner infuses his presentations with practical insights and a depth of understanding.

Rob Kohlhagen, Sales Director, Diversey

Supply Chain Cost Outlook & Tips to Lower Your Spend and Boost Productivity; The Importance of Day Cleaning and How it Keeps You Ahead of the Competition

Rob Kohlhagen is a 38 year veteran of the janitorial cleaning industry. Rob has been with Diversey for 28 years and active at the BSCAI since 1995. Rob has been involved in shaping the green cleaning movement and most recently a champion for the shift to daytime cleaning to help drive sustainable jobs and lower our industry's impact on the environment. He's active at BSCAI, WFBSC and now the Cleaning Coalition of America. He's a winner of the BSCAI's Industry Service Award. Rob has been a fervent advocate for daytime cleaning for the last 15 years and was responsible for starting the HHPC Daytime Cleaning Training Academy where over 20 BSC's became formally trained and certified in the HHPC Day System.

Tom Kruse, CBSE, Chief Development Officer, Marsden Services

Developing an Intentional Customer Retention Plan as Part of Your Growth Strategy

Tom Kruse, CBSE is responsible for Marsden's strategy development and execution for mergers and acquisitions, sales, and customer retention. Tom has been involved in the building service contractors industry throughout his career. He began as a cleaner and was promoted to management and administrative roles. Tom purchased Scioto Services, an Ohio-based janitorial company, in 1999. He became a Marsden employee when he sold Scioto Services to Marsden in 2005. Tom oversees all of Marsden's mergers and acquisition efforts and has been responsible for over 30 acquisitions during his tenure at Marsden. Tom specializes in identifying companies whose interests and values align with Marsden and creating mutually beneficial deals. Tom is a Certified Building Service Executive through the Building Service Contractors Association International (BSCAI). He is a past Board President of the BSCAI, and in 2019, Tom was awarded the James E. Purcell Leadership Award by the BSCAI for his long-term service to the building service contracting industry and the BSCAI. Tom earned his BA at Ohio State University.

Michael Lunney, CLCS, CPIA, Vice President, McGriff

The Captive Difference – How to Turn Your Current Insurance Spend into a Potential Profit Center

Michael Lunney serves as Vice President, Risk and Insurance Strategist on our commercial lines team. Michael works to help clients proactively address property & casualty insurance and risk management issues, including risk transfer, captive programs and alternative risk options. He is also responsible for claims management, experience modification reduction, and loss prevention. Michael earned his bachelor’s degree in business administration and Finance from James Madison University. He also graduated from the rigorous Hartford School of Insurance and holds the Commercial Lines Coverage Specialist (CLCS) and Certified Professional Insurance Agent (CPIA) designation.

Philippe Mack, CBSE, CEO, Bee-Clean US Holdings, LLC

How to Engage with BSCAI

Philippe joined Bee-Clean on a National level in August of 2018, and is an accomplished, results oriented executive with 30 years of progressive leadership expertise in facilities management, strategic planning and business development both in the Public and Private Sectors. Philippe is goal oriented and has an extensive history of exceeding business and client objectives, while ensuring excellence in end user services. He provides key leadership in category management, the deployment of cutting-edge field technology and the delivery of proven integrated solutions. He has the acumen, rigor and knowledge needed to unite teams behind a common vision and priorities to drive their engagement towards success. Philippe will also continue to seek new market opportunities for Bee-Clean both by segment and geography.

Brad Madewell, Executive Vice President, Clean All Services

Using Technology in Developing Close-Knit Teams

Brad has been with Clean All Services since Nov 2017 and started as General Manager. He graduated from Northmont High School and attended Sinclair Community College in Dayton, OH. Brad is a Dayton native with over 17 years of combined experience in operational management, training, and customer service. Brad oversees operations, human resources and strategic planning for Clean All Services.

Tom McClure, Senior Manager, Simon-Kucher & Partners

Paths to Profit — Insights From Simon-Kucher’s 3rd Annual Commercial Excellence Survey

Tom McClure is a Senior Manager in Simon-Kucher’s Houston office, specializing within the firm’s Industrials Practice. His primary vertical of advisory expertise is within Business Services, where he helps leading business services and outsourcing firms increase profits in line with the customer benefits they deliver. Tom’s project experience includes innovate price and revenue model design, price increase campaign and churn reduction execution, and  target pricing strategy. Tom graduated summa cum laude from the Georgia Institute of Technology with a B.S. in Chemical and Biomolecular Engineering. Tom returns to speak to BSCs having spoken at the 2022 Contracting Success Conference.

Curtis McLemore, CBSE, CEO, McLemore Building Maintenance

Bidding & Estimating Seminar; How to Engage with BSCAI

Curtis is the owner & CEO of McLemore Building Maintenance, Inc., a regional janitorial services company.  McLemore is a 2nd generation, privately held company.  In addition to a successful career, Curtis has been a member of Toastmasters International since 2010. Toastmasters International is a nonprofit educational organization that teaches public speaking and leadership skills through a worldwide network of clubs.  He has served in various roles of leadership within his club, Treasurer & President. Furthermore, he has held various other leadership roles with the District.  Curtis earned his DTM, Distinguished Toastmaster, in 2019, the highest educational award to be bestowed upon on a Toastmaster.

Tim M. Murch, CBSE, CEO, 4M Bildung Solutions

Everything You Want To Know About the Acquisition Process From A to Z

Tim M. Murch, CBSE, is the CEO of 4M Building Solutions, which was founded in 1978 and is one of the largest janitorial and related facilities services providers in the Midwest, Southeast and Northeast regions of the United States. Tim has led 4M Building Solutions to become a multi-regional company operating in 14 states with $130,000,000 in sales annually and over 4,000 team members. He demonstrates his vision and passion for the industry by driving 4M Building Solutions' strategic vision to be the absolute best facilities services partner in the industry. As a Green Cleaning pioneer, Tim was an original Green Seal Group Stakeholder that developed the Green Seal standard for cleaning services.

Tim is chairman of the Buddy Fund, which provides sporting equipment to underserved, at-risk kids, a member of the International Facility Management Association (IFMA) and YPO, a co-founder and board member of the National Service Alliance (NSA) and mentors Lee Building Maintenance, a certified minority janitorial and facilities services provider. Additionally, Tim has served on many boards, including the BSCAI's Board of Directors, the Building Owners and Managers Association (BOMA), the World Federation of Building Services Contractors (WFBSC) and UMB Bank.

Scott Murray, President, Confluence Consulting LLC

How to Educate and Inspire Your Clients to Adopt Automation

Scott Murray is an industry expert in aviation facility services with over 30 years of experience providing facility services to airports and airlines nationwide. Scott began his career in 1988 at the Denver Stapleton International Airport, working for BG Service Solutions (later acquired by ISS). He and his team grew their services to include window cleaning, cleaning artwork, baggage handling, cabin cleaning, and building maintenance. In 2013, he left ISS and started Confluence Solutions to provide business development, training, and consulting services focused on aviation facilities and contractor services in the aviation sector. Scott has worked with contractors to develop training programs to reduce the spread of viruses such as COVID-19 and environmental certifications (e.g., CIMS-GB). He currently provides consulting services to the New Louis Armstrong New Orleans International Airport facility services program. Under Scott's expertise, the Airport received the "JD Power Award" for best Airport in 2021 (large airport category) and awards from Airports Council International (ACI) for "Best Airport by Size & Region" and "Best Hygiene Measured by Region" in March of 2022.

Ricardo Regalado, CEO/Founder, Route

Tackling Labor Challenges — Insights and Solutions for Today and Beyond

Ricardo Regalado is the proud owner of Rozalado Services, a family-owned facility services company based in Chicago, the co-owner of Roza Contractors and the Founder/CEO of Route. Ricardo started in the commercial cleaning industry eight years ago after he and his family bought a franchise. He quickly realized he wanted to grow and scale his business. Ricardo created his own facility services brand and now has over 300 employees and five companies in 20+ states.

Dennis Richards, CBSE, President, Puritan Commercial Cleaning and Services

Passing My Custodial Business Baton to the Next Generation

Dennis Richards, CBSE, is the CEO and owner of Puritan Commercial Cleaning and Services in Missoula, Montana. In 1981 and fresh out of college, Dennis and Darlene, his wife of 43 years, started Puritan in Missoula. It has grown organically since then to be a regional presence and employs over 200 full and part-time employees. Dennis credits his involvement in BSCAI and the relationships, encouragement and education he has received as a result of that involvement for a significant part of his business and professional growth.

Josh Richards, COO, Puritan Commercial Cleaning and Services

Passing My Custodial Business Baton to the Next Generation

Josh has been in the building maintenance industry for over 20 years. During that time, he has worked in many different roles ranging from technician, supervisor, manager, and executive. He has extensive experience in operations, human resources, and sales. Josh is passionate about helping build a company that cares well for its team members and fosters an environment where they can thrive. By attracting and retaining the right people and giving them the tools and systems to deliver exceptional service to their clients, Josh plans to consistently grow the company to have a broader impact on the communities it serves.

Kevin Rowe, VP, Alternative Risk Business Development, McGriff

The Captive Difference – How to Turn Your Current Insurance Spend into a Potential Profit Center

Kevin Rowe is VP, Account Executive in the Captive Division of McGriff Insurance. Kevin manages an existing book of insureds while continuing to develop new business for multiple captives. He also supports the captive new business sales team by serving on McGriff's National Practice Group. For over 12 years, Kevin has been working to help clients transform balance sheet expenses to a potential profit center by earning dividends for performance within various captive and alternative risk models.

Rachel Sanchez, Chief Executive Officer, Prestige Maintenance USA

Not Your Typical DEI Session: How to Move the Needle Forward with “Belonging”

Having witnessed her parents’ tireless work ethic as a child, Rachel relies on her lifetime of industry experience to create and deliver solutions to Prestige Maintenance USA’s diverse customer portfolio. Rachel has grown Prestige into one of the largest woman and family-owned, custodial and facilities maintenance companies in the nation. Prestige was ranked 10th for family owned businesses by the Dallas Business Journal in 2018. Rachel is actively involved within the diverse supplier community and has been recognized for her leadership, aspiration to other women, and active role at the helm of PMUSA. She currently serves on the board of the Women’s Business Council Southwest and is the recipient of the 2013 and 2018 Women Working Together Award, 2023, 2019 and 2014 WBE of the Year, 2015 WBE Star Award, 2015 Dallas Business Journal Women in Business Award, 2016 and Dallas Business Journal 40 under 40 Award.

Otis Scott, Vice-President of HR/People Experience, Prestige Maintenance USA , Ltd

Coming in Hot! The Five Key HR Topics to Keep Top of Mind

Otis Scott is a results-driven business leader, strategic thinker, and HR generalist practitioner. Otis is someone who gains satisfaction from bringing about improvements in the workplace. With genuine integrity that is readily recognized, he has established a reputation as an advocate who can be trusted and relied on to champion employee needs while serving the company's best interests. Otis is a true business partner who manages human capital resources to leverage and improve company strategy while strengthening and creating a culture that embraces diversity and inclusion.

Steve Shuchat, CBSE, President, Clean All Services

Bidding & Estimating Seminar; How to Engage with BSCAI

Steve grew up in his parent’s building service contracting business. Clean All Services is a full-service commercial janitorial services company serving Western Ohio. Clean All was started by Steve’s parents Gary and Dee Shuchat, in 1984 in Sidney, Ohio. When his parents retired in 1998, Steve was promoted to President. Clean All currently employs over 170 people and provides services in over 250 buildings in western Ohio. Steve earned his bachelor’s degree in accounting from Ohio University and holds BSCAI’s Certified Building Service Executive designation.

David Stein, Area Developer & Franchise Owner, Office Pride of East Texas

Building Community Capital by Networking Like a Maniac!

David Stein grew up in a suburb of New York City and graduated from Gettysburg College with a Bachelor of Arts in Business Administration. David had a professional career in the technology and medical device industry for over 30 years and has held positions in business development, managing, and executive leadership, including Vice President of Sales. Since 2010, David has been the President and Area Developer of Office Pride of East Texas, a commercial cleaning company based in Tyler that employs about 200 individuals and maintains more than 250 buildings. David has stayed active in his community as a past and current board member across various county, state, political, and arts organizations.

Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group

Not Your Typical DEI Session: How to Move the Needle Forward with “Belonging”; Labor Trends Luncheon

Claudia St. John is the Founder and President of Affinity HR Group, Inc., a national human resources and management consulting firm specializing in hiring and recruiting, HR compliance, compensation and employee engagement. Affinity HR Group is BSCAI's endorsed HR partner and resource. As a consultant, Claudia and her team have worked with building service contractors of all sizes and in all U.S. regions to address their people management and workforce challenges. As a public speaker, Claudia has given hundreds of presentations and workshops on a wide variety of HR topics. She is the author of the Amazon.com bestselling book Transforming Teams – tips for improving collaboration and building trust. Her weekly HR Minute e-mails and monthly articles are followed by thousands of business leaders nationwide.

Paul Taylor, CBSE, CEO, ESS Clean Inc.

How to Engage with BSCAI

Paul is a founder of ESS Clean, Inc. and has served as President and CEO since 1997. Thanks to a great team, BSCAI, amazing mentors and peers, ESS Clean has grown every year since its’ founding in 1995. ESS currently provides services throughout Central Illinois and Indiana, focusing on providing high-end customized service, locally, in every market through its' five branch locations. Paul is involved in the community as a member of Rotary Club of Savoy, youth ministry leader at Savoy United Methodist Church, Habitat for Humanity board member and coordinator for Financial Peace University.

Matt Teribery, Business Development Director, B&T Business Building Services

Bidding & Estimating Seminar

Matthew is the business development director for B&T Building Services and acquired Rugby Commercial Cleaning within the last year. Matthew grew up in the janitorial industry with his parents starting B&T when he was young. Throughout high school, he cleaned various accounts throughout the week and helped on the floor care team in the summer. Throughout college, he worked in the company helping with marketing and finances. After graduating from the University of Pittsburgh with a B.S. in Business Administration, he attended St. Bonaventure University and received his Master of Business Administration. Since 2017, Matthew has helped B&T triple in size, both in terms of revenue and team members, through technology, people and processes.

Josh Weisberg, Senior Consultant, Simon-Kucher & Partners

Paths to Profit — Insights From Simon-Kucher’s 3rd Annual Commercial Excellence Survey

Josh Weisberg is a Senior Consultant in Simon-Kucher’s Atlanta office. Josh’s project experience includes market and competitor analysis, offer design and pricing optimization, and promotional strategy and design. Josh has a broad range of industry experience and has recently advised companies on aligning their pricing needs to an adapting digital marketplace. Recently, Josh spent six months in Amsterdam working closely with both B2B and B2C clients. Josh graduated from the Brown University with a B.A. in Business, Entrepreneurship and Organizations with an emphasis in Economics. Josh returns to speak to BSCs having represented Simon-Kucher at the 2022 Contracting Success Conference.

Chris Wetmore, VP Sales, ICE Cobotics

How to Educate and Inspire Your Clients to Adopt Automation

Chris Wetmore is the Vice President of Sales, North America, for ICE Cobotics. He focuses on leading through transparency, accountability and building collaborative strategies across teams. His insight into the industry's challenges and a vision for what can take cleaning to the next level drive him to bring teams together to achieve goals. Chris is an award-winning global sales leader with over 30 years in the industry, including experience as a Senior Business Analyst, Industrial Sales Manager and Senior Director of Strategic Accounts in Sales. His goal is to improve human wellness through autonomous solutions.

Yasser Yousef, CEO & President, The Budd Group

Not Your Typical DEI Session: How to Move the Needle Forward with “Belonging”

Yasser is the CEO and President of The Budd Group, providing leadership for all aspects of the company's operations with an emphasis on long-term goals, growth, profit, leadership development and return on investment. Yasser has served on the board of the Building Service Contractors Association International (BSCAI) and served as President in 2014. He also serves on the board of the National Service Alliance (NSA) and a number of local nonprofit boards. Yasser speaks and writes on various topics related to leadership, which can be viewed on his blog “The Path to Lead.