2022 Speakers

Keynotes

Keynote

Dan Gingiss, Customer Experience Coach

Why Every Employee Is In The Customer Experience Business

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience is your best marketing strategy. His 20-year professional career spanned multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana.

Dan is the author of The Experience Maker: How To Create Remarkable Experiences That Your Customers Can’t Wait To Share and Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also hosts the Experience This! Show podcast and The Experience Maker Show.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University. Dan is also a licensed bartender, a pinball wizard, and he once delivered a pizza to Michael Jordan. Check out Dan's keynote preview video here!

Speaker

Kristen Hadeed, Founder of Student Maid

Why Human Leadership Is The Way Forward

Kristen Hadeed believes that authentic, human leadership can change the world. At 19, with hardly any leadership experience, Kristen started a cleaning business called Student Maid. She never expected it to be her career; it was simply a way to earn money while she was in college. But before she graduated, her company received a contract to clean hundreds of apartments — and it changed her path forever. Kristen hired a team of 60 people to help her, and within days, 75% of that team quit. That’s when Kristen’s obsession with learning how to be a leader began.

Over the next 14 years, Kristen learned a lot by screwing up. But most importantly, she learned how to lead from her heart. Doing so helped her take Student Maid from a small cleaning company to a business known on a global scale for its culture of belonging, its focus on people, and its purpose of building leaders.

Today, Kristen spends her time helping leaders, teams, and organizations around the world embrace their humanity. She’s worked with just about every industry with one purpose behind it all: To build a better world through courageous, compassionate leadership. Kristen’s work has been featured in news outlets including PBS, FOX, Inc., NBC, TIME, and Forbes. Kristen’s book, Permission To Screw Up, has sold more than 37,000 copies worldwide. Her first TED Talk has more than three million views on YouTube. Check out Kristen's keynote preview video here!

 

General Session

General Session

Alex Goldfayn, CEO, The Revenue Growth Consultancy

Revenue Growth Now: Mindsets & Techniques For Fast, Dramatic Sales Growth

Alex Goldfayn is the CEO of The Revenue Growth Consultancy, which helps clients grow their sales by 15 to 30% annually. Among solo consulting firms, it is among the largest and most successful practices.

He is a three-time Wall Street Journal bestselling author. His three most recent books are all WSJ bestsellers: Pick Up The Phone & Sell (published by Wiley in September, 2021); 5-Minute Selling (Wiley, August 2020) and Selling Boldly (Wiley 2018). His 2015 book, The Revenue Growth Habit was honored as the sales book of the year by 800-CEO-Read, and Evangelist Marketing was published in 2012 by BenBella Books.

Alex’s speaking work is represented by The Washington Speaker’s Bureau, and he is one of the highest-rated and most sought-after sales speakers in the world. He motivates sales teams, managers, executives and owners to take simple action which will grow their sales. Alex teaches sales teams simple but powerful mindset shifts (from fear to confidence; from selling to helping) and behaviors (proactively calling customers and prospects when nothing is wrong) which lead to predictable and dramatic revenue growth.

 

Featured Speakers

 

Keynote

Chase Carlson, CEO of Pioneer, Founder & CEO of Cora Technologies

Scale SMART

Chase Carlson is the CEO of Pioneer, Founder & CEO of Cora Technologies and serves on its board of directors. 

Before being named CEO of Pioneer in 2016, Chase was Pioneer’s Vice President of Operations and was responsible for all the company’s sales and operations, including leading the company to 250% growth over a 7-year period. Chase led Pioneer to become the 18th GS-42 (Green Seal) certified company in the Country, 5 national safety awards and positioned the company as one of the Mid Atlantic Region’s most elite building service contractors. In 2020, Chase led a market expansion by opening a division in Denver, Colorado. 

In 2021, Chase founded Cora Technologies, a spinoff sister-company with a vision of building innovative technology solutions for the cleaning industry. Cora is a software platform containing a suite of applications leading to optimized productivity and operations. Chase leads the overall strategy and execution of Cora while at the same time proving the concepts by integrating them into Pioneer’s operating infrastructure.

Chase thrives in a world where he can create opportunities for people to do amazing things; he loves building teams and executing strategies. 

Chase has a degree in Business Management & Property Management from Brigham Young University.

Keynote

Jill Davie, President, North America, TEAM Software by WorkWave

The BSC Labor Market Outlook: How Attracting and Retaining Talent Has Changed

Jill Davie started with TEAM Software, leading provider of integrated financial, operations and workforce management software for building service contractors, in May 1998 after working at the company as an intern during college. Over the next two decades, she held various roles in sales and customer service, including senior vice president of client experience. After working with building service contractors of all sizes across North America, Davie is now using her deep industry knowledge, her focus on customers and her passion for TEAM’s people to serve as TEAM’s president. She earned her Bachelor of Science in business administration and marketing from Iowa State University.

Keynote

Mark Herbick, CM AA, CEO, Pursant

Earnouts, an Often-Necessary Evil to Getting M&A Deals Done

Mark Herbick is the Founder and CEO of Pursant, LLC. Pursant is an investment banking, financial and management consulting firm that supports and executes middle market M&A related initiatives and helps business owners grow enterprise value.

Prior to founding Pursant, Mark was a serial entrepreneur and buyer/seller of businesses, having bought, sold and operated over a dozen companies of his own and advised on countless strategic transactions in numerous sectors, including the BSC sector. His businesses employed as few as a dozen people and as many as 1400. He grew his companies through acquisitions, strategic divestitures of divisions and managed organic growth. During his time as an operator, Herbick found that to best grow enterprise value, it was necessary to become proficient at optimizing company performance and executing strategic transactions. He honed his skills in these areas and in 2010 founded, Pursant, LLC. The firm works on dozens of transactions annually, many in the BSC sector, giving Mark and the Pursant team deep insights into the world of strategic transactions in the BSC sector.

Keynote

Tim M. Murch, Chairman, CEO, 4M Building

My Role as CEO: What has Worked Leading Our Culture, Structure and Vision

Tim Murch, CBSE, Chairman and CEO of 4M Building Solutions was founded in 1978 and is one of the largest janitorial and related facilities services providers in the Midwest, Southeast and Northeast regions of the United States.  Tim has led 4M Building Solutions to become a multi-regional company, operating in 14 states, with $110,000,000 in sales annually and over 4,000 Team Members.  His vision and passion for the industry is demonstrated by driving 4M Building Solutions’ strategic vision to be the absolute best facilities services partner in the industry.  As a Green Cleaning pioneer Tim was an original Green Seal Group Stakeholder that developed the Green Seal standard for cleaning services.

In addition to leading 4M Building Solutions, Tim also has served or serves on many boards: the Board of Directors of Building Services Contractors International (BSCAI), Building Owners and Managers Association (BOMA), the World Federation of Building Services Contractors (WFBSC), UMB Bank and is currently chairman of the Buddy Fund; which provides sporting equipment to underserved at risk kids.  He also is an active member of the International Facility Management Association (IFMA), YPO, and a co-founder and board member of the National Service Alliance (NSA), a group purchasing organization. Check out Tim's session preview video here!

Keynote

Heather Parker, RBSM, Vice President of Client Services, CleanOffice / PorterPlus

Customer Service during a Pandemic and How to Adapt to a Framework of Unpredictability

Heather Parker is the Vice President of Client Services at CleanOffice, an ex-law enforcement officer, and has lived in different countries every 3 years from birth to 13 years of age as her father was a U.S. diplomat. She is fully bi-lingual in both the English and Spanish languages.  Building relationships with people, especially those with different nationalities and cultures is one thing that she truly enjoys. She lived through 2 different civil wars, one in Liberia in 1986 and the other in El Salvador, 1989, where Americans were ultimately evacuated, including my family.  This experience fueled her desire to become a law enforcement officer as a way to aid the vulnerable.  These exposures in her formative years gave her the ground work in crisis and personnel management.  Being in-charge and disciplined in differing types of situations while diplomatically managing people and the situation at large is her area of expertise.  Understanding what truly makes people tick, comprehension of non-verbal signals and learning who they truly are, as people, this is where true client and employee relations occur.  

Keynote

Claudia St. John, President, Affinity HR Group, Inc.

Re-Imagining the World of Work - Adjusting To A New Normal

Claudia St. John is founder and President of Affinity HR Group, Inc., a national human resources and management consulting firm specializing in hiring and recruiting, HR compliance, compensation and employee engagement. Affinity HR Group is BSCAI’s endorsed HR partner and resource. As a consultant, Claudia and her team have worked with building service contractors of all sizes and in all regions of the U.S. to address their people management and workforce challenges. As a public speaker, Claudia has given hundreds of presentations and workshops on a wide variety of HR topics. She is the author of the Amazon.com bestselling book Transforming Teams – tips for improving collaboration and building trust.  Her weekly HR Minute e-mails and monthly articles are followed by thousands of business leaders nationwide.  

Breakout Session Speakers

Keynote

Christine Alamed, Corporate Account Director, Network Distribution

How To Make Strategic Procurement Programs & Partnerships Your Competitive Advantage

Christine joined Network Distribution in 2019 as Corporate Account Director for CRE.  She has 17+ years of experience in this industry, previously working in National Account Business Development and Corporate Marketing roles for Essity Professional Hygiene under the TORK brand.  Christine serves as the primary delegate for Network Distribution’s BSCAI partnership and currently sits on the BSCAI Government Affairs Committee.  She lives in Baltimore, MD with her husband Ben, daughter Stella, their German Shepherd Quaid and red cat Hobbes.

Keynote

Dominic Amoroso, Vice President of Operations, Route

Using Tech to Help Make Data Driven Decisions

Dominic Amoroso, C.O.O. has over twenty years of Sales and Operations experience. He has been in the cleaning industry for six years.  Dominic has grown with the Rozalado and has been through many positive changes and growth over this time.  When he started with Rozalado they had less than fifty employees and were only in two states.  As of today,Rozalado has over three hundred employees and in over thirty states nationwide. In the past two years Dominic has found a new passion in mentoring and supporting new business owners to help them grow in the same capacity Rozalado has.  Meanwhile he is growing his experience and passion for bringing technology to the cleaning industry by assisting the Route team members.  With this he is able to help the cleaning community win at business.

Keynote

Chris Arlen, President, Revenue-IQ

Selling is Fiction: Stop Pitching and Narrate Deals Instead

Having won more than $1.64B in contracts for clients by writing technical proposals, Chris Arlen is a sales proposal expert and regular speaker at BSCAI conventions and webinars, with articles published in ISSA Today and interviews on ISSA Straight Talk video.
A former ABM VP of sales and marketing, Chris’ 25+ years’ consulting to BSCs delivers at the “moment of truth” —creating winning sales proposals and presentations that raise clients’ revenues, profits, and growth. His master’s degree in Management focused on service quality, and his BA in Theater Arts explains his love of, and success in sales presentations.

Keynote

Stephen Ashkin, Founder and President, The Ashkin Group

The Future of Green Cleaning Beyond COVID

Steve has been working in the cleaning industry since 1981, where he has held key technical and management positions for leading commercial and consumer products companies. He has extensive experience working throughout the entire supply chain including service providers, product distributors, manufacturers, property management companies and building owners. Additionally, Steve helped develop the Presidential Green Chemistry Challenge, served on EPA’s Workgroup on safer/greener disinfectants, as well as on standard development for Safer Choice, UL/EcoLogo, Green Seal, ASTM and ISO. Among Steve’s current efforts include serving on the technical committees for both the US Green Building Council and the International WELL Building Institute to advance the Green Cleaning Movement post-COVID, and is developing training programs for frontline janitors.  Today his passion is for sustainability where he has developed a web app (Green2Sustainable) to help companies on their sustainability journey as it tracks and reports on their efforts as he attempts to move the global cleaning industry from green to sustainable.

Keynote

Michael Brown, CEO, Swept Technologies Inc

How to Assess & Implement Software to Maximize the ROI

Michael Brown is the Founder & CEO of Swept Technologies. Swept helps commercial cleaning companies grow by empowering front-line employees (cleaners). Michael joined the industry as a BSC and expanded his cleaning company into three cities before selling it to focus on Swept software. Michael is passionate about making technology approachable and understands firsthand the impact it can have on SMBs and their team members. He has spoken in multiple countries on topics surrounding commercial cleaning, leadership, and mindset.

Keynote

Greg Buchner, CBSE, CEO, CleanOffice/PoterPlus

What Works? Top Strategies for Driving Employee Engagement and Retention

Greg Buchner has served as President of CleanOffice since 2002 and oversees all day-to-day operations of the company. Greg is a graduate of James Madison University with a degree in Business Administration.  His professional career has been centered around B2B sales and Client Relationship Management with a focus on Commercial Property Services.

In 2016, Greg was named President & CEO of the company and assumed control over all aspects of its daily operations and long-term strategic objectives. Under his full leadership, the company has seen unprecedented growth while retaining a truly service-oriented culture for it’s clients and it’s employees.  
Greg is passionate about his company along with the cleaning / building services industries. In 2018, he earned his CBSE and he currently served on the Board of Directors of BSCAI from January 2019-January 2022. Greg truly enjoys his activities within BSCAI and is active as a peer-group member and serves as a mentor to newer members.

Keynote

Pete Cain, CFE,CBSE, President & COO, Marsden West 

Dashboards 201: Taking Them to the Next Level

Peter is the Chief Operating Officer for Marsden West. He oversees Marsden’s operations throughout the Pacific Northwest, Pacific Southwest, and Rocky Mountain Region.

Peter has over 30 years of experience in the facility services industry and has been in leadership roles for the past 20 years. He has held positions in both operations and sales and his multidepartment experience has given him a wide range of knowledge. His areas of expertise include multi-unit P&L analysis and expense control; sales leadership; recruiting, hiring, training, motivating, and retaining employees; change management; expansion and new market development; concept branding and marketing; franchise development and relations; contract negotiations; and national account management.

Peter is a Certified Building Service Executive and a Registered Building Service Manager through Building Service Contractors Association International. He is also a Certified Franchise Executive through the International Franchise Association and a Certified Hospital Environmental Service Professional through the American Hospital Association. Peter holds a MBA from Messiah University, completed in 2020.  

Keynote

Dave Clement, Partner, Simon-Kucher & Partners

Profitable Growth Strategies for BSCs in a Volatile Business Climate: Report from 2nd annual Simon-Kucher Commercial Excellence Benchmarking Survey

Dave Clement is a Partner in Simon-Kucher’s New York office, where he supports top-line growth strategy design and implementation for clients in a variety of industries, including industrial business services. His areas of expertise include customer segmentation, price setting and implementation, product and service design, and rewards and loyalty programs. His recent project work with industrial business services firms has focused on leading commercial and pricing transformations for janitorial services, HVAC and other technician services and security services companies. He regularly speaks at industry and business association events, including EMC 2021, and authors content focused on customer segmentation, product and service offering, and go-to-market strategies (pricing and digital focused). Dave is a native of Philadelphia and earned his bachelor’s degree in economics from Brown University.

Keynote

Dan Cline, CBSE, Executive Vice President, 4M Building Solutions

How To Make Strategic Procurement Programs & Partnerships Your Competitive Advantage

Dan joined 4M Building Solutions in 2001 when he sold his company to 4M and brought over 20 years of experience in the facilities service industry with him. Starting as a branch manager, his proven leadership qualities and consistent record of achievement lead him to be promoted to executive vice president. In his current role, Dan oversees all operations in Central and Southeast United States with a portfolio of over 50 million square feet. Dan has a proven track record of success within his areas of responsibility and has broad experience in all aspects of the cleaning industry, including office, industrial, educational, medical and corporate services operations. He is an active member of 4M’s Executive Leadership Team, Board of Directors and Strategic Planning Committee. Under Dan’s direction, his division has earned the Albert E. Willson Division of the Year award in seven out of the last eight years, along with being recognized as the “safest” division in the company in every year since 2008. He is an active member of Building Owners and Managers Association (BOMA), International Facility Management Association (IFMA), ISSA—The Worldwide Cleaning Industry Association and BSCAI.

Keynote

Michael Conrad, President, NSA

How To Make Strategic Procurement Programs & Partnerships Your Competitive Advantage

Michael Conrad, President of the National Service Alliance (NSA), brings 30 years of experience in the Janitorial Industry.  Prior to joining the NSA, Michael spent 2 years at Spartan Chemical working with their National Accounts team as well as 25+ years in distribution at JanPak & SupplyWorks.  His roles and responsibilities evolved as he occupied various leadership roles with JanPak & SupplyWorks including Vice President of Supplier Relations, Executive Vice President of Sales and Executive VP of National Accounts.

Keynote

Jason Courtney, CBSE, Franchise Owner, Office Pride

Supervision Seminar

Jason has been in the janitorial industry since 2011 starting out as a cleaner in Pensacola, Fl. He now is a franchise owner for Office Pride Commercial Cleaning Services having grown the largest franchise in the company. Becoming a CBSE in 2020, he serves alongside a great team of Leaders.

Keynote

Brad Cox, Director of Sourcing and Vendor Management, The Budd Group

Post Pandemic Building Management – Changes, Challenges and Best Practices

Brad Cox, Director of Sourcing and Vendor Management at The Budd Group. The Budd Group provides comprehensive, customized facility solutions to customers across the Southeast United States. Brad is responsible for creating a winning supply chain strategy - overseeing the full life vendor lifecycle including sourcing,  contract design, and ongoing vendor assessment. His goals are to drive efficiency, service excellence, risk mitigation, and identifying value creation opportunities for The Budd Group and their clients. Prior to joining the Budd Group,  Brad  served as Vice President - Vendor Management at Bank of America and in the United States Army as a Transportation and Logistics officer.  

Keynote

Fernando Cruz, MGM, President and CEO, Dynamond Building Services

How to Stengthen Relationships Through Communication

Fernando Cruz has been in the building maintenance industry since 1998. Since then, Fernando Cruz has tenaciously and successfully dedicated himself to become better educated in all areas of the industry, helping organizations to have a solid customer base in 21 US states and a respected relationship with clients, suppliers, vendors, and employees. 

He has dedicated himself to perfecting his skills earning a bachelor’s degree in marketing as well as a respected MBA from the prestigious ASU - Thunderbird School of Global Management with concentration in Global Management. 
Fernando Cruz successfully occupied different positions throughout his career, including Supervisor, Manager, Regional Sales Manager, Vice President of Marketing, President, CEO, and Chair of the Board, which have given Fernando a unique understanding of business as few do. The hallmark of his career and his passion is to help and support our organizations to be able to bless so many families and business partners. Fernando Cruz is fluent in English, Portuguese, and Spanish.

Keynote

Jeff Davis, Group Vice President, Solution Sales, TEAM Software by WorkWave

The BSC Labor Market Outlook: How Attracting and Retaining Talent Has Changed

Jeff Davis joined TEAM Software, the leading provider of integrated financial, operations and workforce management software for cleaning contractors, in 2020 and works as the General Manager and Director of Business. For the last 20 years, Jeff has specialized in technology, working in sales and marketing to executive leadership, with four years specializing in human resources technology. He has an MBA focusing on Information Systems from Tennessee Tech and a Bachelor's degree in Marketing from the University of Louisville.                 

Keynote

Lisa First-Willis, CEO, Co-Founder, and President, Truvelop

What Works? Top Strategies for Driving Employee Engagement and Retention

Lisa is the CEO and Co-Founder of Truvelop, an HR Tech start-up in Baltimore City, Maryland. Truvelop is a SaaS web and mobile app solution that repurposes performance management to inspire employees to stay longer and realize their full potential through continuous feedback and coaching. Truvelop is an Affinity Partner of BSCAI. 
 
Lisa is a career HR executive and recognized professional in HR strategy development, technology, employee engagement and labor relations. Lisa brings 25+ years of experience working with established companies and start-ups in the airline, gaming, hospitality, healthcare, technology and manufacturing industries in the U.S. and globally. 

Lisa co-founded Trigger Transformation Inc. (the parent company behind Truvelop) in 2019 when she left behind a successful HR consulting business to pursue her passion for HR technology and entrepreneurship. She received a B.A. in International Relations from the College of Wooster in Ohio and studied at Johns Hopkins University and the University Stendhal in Grenoble, France. In 2017, Lisa was appointed by Governor Larry Hogan to Chair the Maryland General Assembly Compensation Commission. Lisa is a long time Baltimore City resident and served for many years on the Parent Community Advisory Board (PCAB) of Baltimore City Schools.

Keynote

Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4

Productivity Seminar

Pat Fragomeni, CBSE, a Sr. Consultant with Concepts 4 with 28 years industry experience in consulting and delivery of services in healthcare, education, Class A offices, industrial, Parenteral Drug & Semi-Conductor manufacturing clean rooms.

Passionate about systemic delivery of services delivered by competently trained personnel, Pat has committed most of his time focused on Team Cleaning and the development of operational leadership dedicated to improving the industry. Check out Pat's session preview video here!

In his free time, Pat is an avid golfer and skier and frequently travels with his wife, Jeanne of 31 years. 

Keynote

Josh Hendricks, CSM, Vice President/General Manager, 4M Building

Post Pandemic Building Management – Changes, Challenges and Best Practices

Josh joined 4M Building Solutions in 2015. In his current role as Executive Vice President, he leads all aspects of Sales & Marketing for the company and serves on 4M’s Executive Leadership Team. Prior to taking on sales in 2021, Josh spent most of his time in Operations. Leading the 4M Central Division and working very closely with our customers to ensure we are providing the best level of service. With an extensive background in commercial property management for multiple assets, Josh brings the customer’s perspective to 4M. His previous positions have required a specialty in corporate real estate management operations, asset management and financial performance. Throughout his career, his property experience includes mixed-use properties, Class A office, corporate facilities, industrial sites and many types of shopping centers. Josh holds a degree in business management from Saint Louis University, a Missouri Real Estate License and a CSM designation (Certified Shopping Center Manager). He is also an active member of Building Services Contractors Association International (BSCAI), Building Owners and Managers Association (BOMA), International Facility Management Association (IFMA), and International Council of Shopping Centers (ICSC).

Keynote

Will Humsi, Partner, Simon-Kucher & Partners

Profitable Growth Strategies for BSCs in a Volatile Business Climate: Report from 2nd annual Simon-Kucher Commercial Excellence Benchmarking Survey

Will is a Partner at Simon-Kucher and works in our Atlanta office, where he focuses on serving B2B companies in a variety of areas, including sales and pricing transformations, to deliver top-line growth. Through Will’s years of consulting experience in the US, he has carried out many transformational efforts, including implementing new go-to-market and sales force strategies, defining future-state pricing analytics functions, and designing future-state sales and sales operations functions. Specifically, his experience includes sales organization redesign, territory optimization, sales process redesign, and sales compensation system overhaul. Will received undergraduate degrees in biomedical engineering and economics from the University of Virginia, then returned to earn his MBA from the university’s Darden Graduate School of Business. Will returns to speak to BSCs having spoken at EMC 2021.

Keynote

Olon Hyde, CBSE, Vice President of Operation, Office Pride

Supervision Seminar

Olon Hyde is currently a franchise owner with Office Pride Commercial Cleaning Services and has been a past speaker at BSCAI Contractor Success Conferences. He was first introduced to the cleaning industry in 2010 as an employee of an Office Pride franchise owner. Additionally, Olon worked with Office Pride's corporate team as the Director of Operations. Working as an employee, a corporate staff member and a business owner has given him a broad base of experience that he brings to his presentations. 

Keynote

Jill Kellermeyer Kegler, Vice President-Business Development, Janitorial Manager

Stop Chasing New Business, Have New Clients Seek YOU Out

Jill grew up in the Jan-San industry.  Her grandfather founded Kellermeyer Company, and her father founded Kellermeyer Building Services.  After Jill graduated from Michigan State University, she worked for a few businesses then joined the family companies.  Starting as an outside salesperson in 1992, she was named President in 2005. During her tenure the company experienced 30% growth. In 2014 Kellermeyer was acquired. Jill continued with the new owners ensuring a smooth transition for customers, team members, and other stakeholders. During this time, she also became a licensed REALTOR in Ohio. She used her sales, marketing, and negotiation skills to achieve success. At the end of 2018, Double A Solutions-a Toledo software development company reached out to Jill for insight on Janitorial Manager.  She recognized the value Double A could bring to the industry with all their product lines and joined the company.   Jill has always been committed to helping others and giving back.  She is currently active on many Boards in the Toledo Area and is active with many janitorial industry groups.  Jill has 2 kids and is also a mom to Roxie, a rescue pup. Check out Jill's session preview video here!

Keynote

Jason Krisher, Assistant Vice President - Facility Care Corporate Accounts, Ecolab

Strategies to Drive Long-Term Relationships & Retain Customers

Jason is an accomplished sales leader with 24 years of experience in the cleaning industry – 17 of those focused on management and sales training. His expertise in building strong customer relationships has helped him to deliver strong results for which he has been recognized numerous times at a national level. It has also established him as a trusted mentor for many in the industry.

Having begun his career with Ecolab in Southern Illinois, Jason has held roles of increasing responsibility across multiple states. He is currently Assistant Vice President of Facility Care Corporate Accounts and previously served as Regional Assistant Vice President of Distributor Sales. In both roles, he has successfully built and strengthened relationships with customers and partners of all sizes. Jason currently resides in Canonsburg, PA with his family. 

Keynote

Rob Kohlhagen, Senior Director Sales & Marketing, Diversey, Inc.

How to Make Strategic Procurement Programs & Partnerships Your Competitive Advantage

Rob Kohlhagen has been working in the cleaning industry for over 35 years and first joined the BSCAI in 1995. Rob has been a marketing and sales leader at Diversey for most of his career and contributed to many  initiatives that have helped raise the professionalism of the contracting industry.  In addition to his many BSCAI committee and event assignments, Rob has been a passionate advocate for the global growth of the WFBSC and is currently a Board member of that organization.  Rob is a past recipient of the BSCAI's Industry Service Award. He resides in Racine, Wisconsin and is the proud Father of four children and one wonderful new grandson!

Keynote

Michael Ledonne, Director - Supply Chain Services, Network Distribution 

Post Pandemic Building Management – Changes, Challenges and Best Practices

Michael Ledonne is Director of Supply Chain Services responsible for creating new efficiencies through Supply Chain operations & data analytics for Network Distribution.  With over 25 years of Supply Chain experience in retail, healthcare and aviation, Michael is passionate about the operational benefits of superior buying, inventory management, supplier management, and warehouse operations. In his career, Michael has personally managed over $1bn in domestic and import purchases, directed complex cross functional projects and directed logistics operations for national site operations. Additionally, Michael has extensive experience in both omnichannel retailing, e-commerce fulfilment, & national emergency response. His experiences in multi-site, large scale distribution operations helps Network Members move their Supply Chains into the future. In 2020, Michael represented Network Services as a Member of the Dept. of Homeland Security COVID-19 Private Sector Task Force, working with the Federal Govt. to coordinate PPE supply distribution and manufacturing. A noted speaker, Michael is a guest lecturer in Supply Chain topics to undergraduate and Masters programs. In the community, Michael serves on numerous civic and municipal boards and is Commissioner for the DuPage County Airport Authority.  Michael holds a BA from Loyola University Chicago, an MBA from Lake Forest Graduate School of Management and holds a CSCP APICS/ASCM certification.  

Keynote

Eric Luke, CBSE, CPA, President, MG Capital Maintenance

Financial Accounting 101: Best Practices with Industry Experts 

Before Eric made the switch to MG Capital Maintenance, Eric worked for Varsity Facility Services for 30 years. Prior to that Eric worked for Arthur Andersen in small business consulting. 

Keynote

Joe Mann, SVP, Procurement & Innovation​, SBM

Post Pandemic Building Management – Changes, Challenges and Best Practices

Joe Mann began his career in the facility care industry in 2003 working as an operations director for a mid-sized BSC, BG Service Solutions.  Accounts in his portfolio included class A office, multi-tenant, healthcare, education, and campuses.  In 2006 he brought his operational knowledge into the back of the house as the head of procurement and facilities.  When BG was acquired by ISS in 2008, Mann and his family moved to Texas to lead the consolidation efforts and establish a national strategy for procurement.

In 2011, Mann and his family moved to Copenhagen, Denmark where he led category management for ISS’s cleaning division worldwide.  He also chaired the innovation committee where new products were tested and analyzed.  Working with supplier partners to bring innovation to operations has always been key for Mann. “Our industry is sometimes hesitant to change,” said Mann, “We don’t see it move too fast.  As a BSC, our suppliers and vendors ARE our R&D department.  We depend on them for advancements in innovation and sustainability.”

From 2014-2021, Mann moved upward in the supply chain.  He spent 5 years at Diversey as the global head of sales and eventually GM for Intellibot Robotics.  Mann also spent time at Brain Corp as the VP of channel development.  “The time I spent on the OEM side and partnering with distribution channels was very fun and rewarding and gave me a more comprehensive perspective of the industry.”

Keynote

Tom McClure, Senior Manager, Simon-Kucher & Partners

Profitable Growth Strategies for BSCs in a Volatile Business Climate: Report from 2nd annual Simon-Kucher Commercial Excellence Benchmarking Survey

Tom McClure is a Senior Manager in Simon-Kucher’s Houston office, specializing within the firm’s Industrials Practice. His primary vertical of advisory expertise is within Business Services, where he helps leading business services and outsourcing firms increase profits in line with the customer benefits they deliver. Tom’s project experience includes innovate price and revenue model design, price increase campaign and churn reduction execution, and target pricing strategy. Tom graduated summa cum laude from the Georgia Institute of Technology with a B.S. in Chemical and Biomolecular Engineering.

Keynote

Scott McClymonds, Owner, Office Pride Commercial Cleaning of Northwest Arkansas

The Cleaning Business Made Simple

Scott McClymonds is Principal of CEO Velocity Coaching and owner of Office Pride Commercial Cleaning of Northwest Arkansas.

After earning his MBA from Ohio State he worked as a banking executive until 2013, when CEO Velocity was formed. Scott and his wife Cindy opened Office Pride in 2016, and the company has blossomed into a full-service commercial cleaning company serving more than 70 buildings throughout Northwest Arkansas each week.

He began applying Business Made Simple (BMS) and Storybrand frameworks to Office Pride in 2021, and became a certified coach in it to help other business owners increase profitability and build wealth. Outside of work Scott serves as an elder in his church, where he frequently teaches. Check out Scott's session preview video here!

Keynote

Curtis McLemore, CBSE, CEO, McLemore Building Maintenance 

Bidding and Estimating Seminar

Curtis has 20+ years of experience in the custodial services industry.  He joined McLemore full-time in 1993, after working part-time with the company throughout high school and college.  He managed the Special Services Division and served as Regional Manager for overall Operations outside Houston.  In 1998, he was promoted to Vice President of Sales and Marketing.  After Don McLemore (the company's founder) retired, Curtis assumed the responsibilities of CEO and now oversees the strategic vision and direction of the company.  Curtis attended the University of Houston.  He has also earned the RBSM (Registered Building Service Manager) certification from BSCAI (Building Service Contractors Association International), and is a past BSCAI President and Board of Directors member. 

Keynote

Brian Rauch, Chief Legal Officer & General Counsel, Harvard Maintenance

Understanding Contracts in a Post-Pandemic and Inflationary World 

Brian is Harvard’s Chief Legal Officer and General Counsel.  He joined Harvard in 2014 after a career in private practice at Proskauer Rose and Buchan Ingersoll & Rooney representing clients in a variety of industries, including real estate, building services, and construction. Brian oversees all legal and contractual matters for the company, including employment issues, service and vendor agreements, corporate transactions, litigations, and union relations. Brian is a graduate of Cornell University’s’ School of Industrial and Labor Relations (ILR) and graduated Cum Laude from University of Michigan Law School. He is a member of the New York State Bar Association.

Keynote

Ricardo Regalado, Founder/CEO, ROUTE

Using Tech to Help Make Data Driven Decisions

Ricardo Regalado, proud owner of Rozalado services. A family owned Facility services company based out of Chicago that is a single source solution for Facility service needs. He also is Co-owner of Roza Contractors a Facility Maintenance and contracting company. Lastly the proud Founder/CEO of Route, a technology software/app that is a solution for the commercial cleaning and field service industry. Route is the first to digitize the sales process from walkthrough to bid to proposals all on the same platform plus many more features. 

Ricardo started in the commercial cleaning industry 8 years by buying a franchise with his wife, dad, aunt and cousin but quickly realized he wanted to grow and scale his business so decided to create his own brand and that's how the family of R brand began. He learned a ton performing all the cleaning myself for the first 4-5 years of the business, he wore every hat. Fast forward to today, Ricardo has over 300 employees, 5 companies, operates in 20+ states, offers over 20 services and has made the Inc 5000 Fastest growing companies 3 years in a row - 2019, 2020, 2021. Recently just made the Crian’s 40 under 40 prestigious class of 2021.  This industry has changed his life. His mission is to create jobs and help the everyday blue collar hard working american to earn a living and be happy doing it. Our Culture is our differentiator. His superpower is how he EMPOWERS people. His VISION is to empower the Cleaning industry and make a positive impact on his colleagues and team. 

Keynote

Jonathan Rivera, Vice President of Sales, Bullock & Associates

Health Insurance for Smarties – What the Health is Going On?

Jonathan is currently working as a Consultant at Bullock & Associates, a firm, located in Chicago, Illinois, that specializes in Employee Benefits.

He started his career in Human Capital Management working as a contractor for Morgan Stanley & Goldman Sachs.  From there he transitioned into more global roles in Human Capital Management with AIG & Thomson Reuters.  In 2017, Jonathan made a career change into the employee benefits space. 

Jonathan spends a lot of his free time with the Hospital Liaison Committee, an organization that assists people that lack access to quality health care get connected to world renowned physicians.

Jonathan is currently going on 17 years married.  He loves traveling, dining, playing sports, and spending quality time with family and friends.

Keynote

Ron Segura, Consultant, Segura & Associates

Marketing & Sales Strategies That Produce During Tough Times

Ron Segura, Founder, and President of Segura & Associates, brings over 56 years of experience in all segments of the Cleaning Industry. Ten of those years were spent overseeing the cleaning of over 4.5 million square feet of outsourced services for The Walt Disney Company. With 21 years of consulting both domestic and internationally, Ron has been assisting organizations in performing at maximum efficiencies while raising the quality of service. He is the author of numerous monthly articles in various trade journals worldwide. Ron has assisted hundreds of organizations in reengineering their operations so that they can provide a high quality of service and still meet budgetary requirements. He can provide his building service clients with a customer's point of view, having assisted organizations like Tesla, Stryker, Stanford University, and others in outsourcing their facilities. Between the years 2004 and 2007, he helped to develop and implement Green Cleaning Programs, throughout the United States and South America. 

Ron’s excellent networking abilities have been demonstrated in his founding of the LinkedIn “Janitorial Management Group” with over 16,000 members worldwide and has a LinkedIn following of over 18,000 members. Ron has been a Speaker and Presenter for Cleaning Organizations both domestically and internationally. - Sydney (2013) and the Building Service Contractors International 2013(BSCAI), ISSA Latin America (2017),  Abralimp of Brazil (2017), Guyana Facility Management Conference (2018), and ISSA (2020). 

Keynote

Steve Shuchat, CBSE, President, Clean All Services

Bidding and Esitmating Seminar

Steve Shuchat, President and shareholder of the company. Shuchat has worked full-time for Clean All Services since 1993, and has been President since 1999. He has a bachelor's degree in business from Ohio University. In addition, he has received a Certified Building Service Executive designation from BSCAI. Under Shuchat 's leadership, Clean All Services has sustained 8-12 percent annual growth rate. Shuchat is also active in both industry and local charitable organizations.

Keynote

Michael Stevens, Partner and Labor & Employment Practice Leader, ArentFox Schiff LLP

Employment Agreements and Policies in a Post-Pandemic Workplace

Mike Stevens is the leader of ArentFox Schiff’s national labor and employment law practice, resident in the Firm’s Washington, DC office. He advises clients on diverse and complex labor and employment law matters, represents them in labor and employment litigation, and negotiates employment, collective bargaining, nondisclosure, noncompetition and nonsolicitation agreements for them. He received his B.A. from Colgate University and his J.D. from the University of Pennsylvania’s Carey School of Law. Check out Michael's session preview video here!

Keynote

Pat Sullivan, President, Mahler Clean

What Works? Top Strategies for Driving Employee Engagement and Retention

With more than 23 years of experience with MahlerClean, as President and Owner, Pat establishes short and long term goals, presides over the workforce, manages budgets and financial performance of the company, ensures the proper allocation of resources, and ensures all departments meet their objectives.

Pat has been an active member in BSCAI for more than 10 years, is a CBSE, and has served on the Board of Directors of BSCAI. Pat attended the University of Wisconsin-Whitewater and earned a Bachelors degree in Business Administration with a major in Human Resources Management.

His first position with MahlerClean was as a recruiter in the Human Resources Department, with provides a solid foundation for understanding the critical importance of creating and promoting a positive working environment. Under his leadership, MahlerClean has been recognized as a Top Workplace by the Milwaukee Journal Sentinel for several years.

Keynote

Terry Woodley, President & Chief Operating Officer, Woodley Building Maintenance

Financial Accounting 101: Best Practices with Industry Experts 

Terry Woodley is a long-time executive and business leader in the building service contracting industry.  Terry currently leads Woodley Building Maintenance (WBM) as its President and is Chairman of the Board of Directors of Tier One Property Services (Tier One). Terry has previously served as President & CEO of Tier One concurrent with his role at WBM, until Tier One’s growth and customer complexity warranted a full-time President & CEO in 2018.  He has also served as an officer for BSCAI and also on its Board of Directors.

After earning a B.S. in Accountancy from the University of Missouri, Terry worked as a Staff Auditor for Deloitte, an international CPA firm.  He’s also served as CFO for a privately-owned educational services company. Terry successfully completed the Certified Public Accountants Examination in 1992. Having literally grown up in the business his parents founded, he has overseen the growth of the company of 600% and continues to develop and implement strategies for customer service delivery and growth since 1997. Terry recently retired from being an on-field referee for NCAA football games and still serves as a high school basketball referee.

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