2020 Speakers



Kevin Brown, Motivational Speaker

The Hero Effect® - Creating a Culture of Heroes at Every Level

Kevin’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He grew up in Muskegon, Michigan where his blue collar roots taught him the value of hard work and determination. His resume includes an eclectic mix of career stops that ultimately led him to the purchase of a franchise at the age of seventeen. With a street-wise aptitude and a never quit attitude, he worked his way from the front lines in business to the executive boardroom. For nearly two decades Kevin was a sales and marketing executive that helped grow a little known family business into an industry giant with annual revenues reaching two billion dollars.

After a career in franchising that spanned 30 years, Kevin decided to retire from corporate America and pursue his passion for bringing The HERO Effect® message to as many people and organizations as possible. Checkout his keynote preview video!


Troy Hazard,  Troy Hazard International / The Edge Corporate Strategies

Leading Your BSC Business Through the Crisis

There are theory specialists and then there are those who have been there. Drawing from a lifetime of innovative, real life experience, Hazard now shares with businesses his powerful Lessons from the Edge. There are few situations in the business world that Troy Hazard has not experienced and survived – from massive financial loss to stunning success. The core business for the entrepreneurial genius, that has founded and nurtured thirteen businesses, has been as consultant to some of the world’s leading brands.

Through his business career he has owned a diverse range of businesses including a recording studio, an advertising agency, a pizza restaurant, real estate brokerage, property development company, leading franchise consulting business, a technology business, and more recently a shareholder in the world’s fastest growing retail and service pool business.

He has also hosted the hit Australian National Network TV programs ‘Inside Franchising’ and ‘Don’t Come Monday’, and his own business talk show ‘Gettin’ Down 2 Business’ on the BizTV Network in the USA broadcasting into 30 Million television homes. Troy is also a regular guest Co-Host on ‘The Big Biz Show’, on the BizTV Network, the CBS Talk Radio Network and the Business Talk Radio Network broadcasting to 1.5 million radio listeners each week and simulcast on BizTV.  Check out his keynote preview video!


Jim Knight, Business Culture Catalyst and former Hard Rock International Executive

Service That Rocks: How to Create a Differentiated Experience to Deliver World-Class Results

A Training & Development veteran for 30+ years, Jim Knight facilitates on a variety of interactive topics, including sessions around amping up organizational culture, world-class differentiated service and building rock star teams. Jim cut his teeth in the training field through the Hospitality industry, starting out in the snack bar at Gatorland Zoo and as a restaurant staff-level employee for Olive Garden and then Hard Rock Cafe. He eventually became the head of the “School of Hard Rocks”, running point on all global learning & development functions for Hard Rock International.

Jim has since been featured in Forbes Magazine, Inc. Magazine, Entrepreneur Magazine, Nation’s Restaurant News, Business News Daily and Fox Business News. He is the Founder & Owner of Knight Speaker, and has been listed on the Top 10 Most Booked/Highest Rated Speakers list in 2016. Jim Knight is also the best-selling author of Culture that Rocks: How to Revolutionize Your Company’s Culture, which was featured in Entrepreneur Magazine as one of the “5 Books That Will Help You Transform How You Do Business.” A portion of Jim Knight’s book sales, speaking fees and training program proceeds goes to No Kid Hungry to eliminate childhood hunger in the U.S. and Cannonball Kids’ cancer, a non-profit that supports research, therapy and options for pediatric cancer kids in the U.S. Check out his keynote preview video!

Breakout Session Speakers


Gary Collins, VP of Operations, Supreme Maintenance Organization

Customer Quarantine: Don’t Be Isolated From Your Customers

Gary graduated with a degree in Business Administration from Elon University in 1988. He and David Murphy founded Supreme Maintenance Organization in 1989, a janitorial service company based in Greensboro, North Carolina. Gary received his CBSE designation from the BSCAI in 2000. He has over thirty years of experience in the cleaning industry and is the co-author of “Rags to More Rags”. Gary and his wife, Lisa, have three children and live in Summerfield, NC. Gary is known as an excellent speaker and has spoken at the BSCAI Annual Convention as well as many training classes, banquets and conferences.


Julie Formby, BA, DTM, Office Manager, Top-Flight Maintenance, Inc.

Becoming an "Employer of Choice"

Julie and her husband own and operate two commercial maintenance companies in Cheyenne, Wyoming. Before running these companies, she worked in corporate settings, volunteer organizations and as a natural healthcare practitioner. In that time she has experienced a variety of company cultures, and from these experiences plus leadership training from various experts in the field, she has developed a philosophy and roadmap for building a positive company culture and increasing employee retention.


Steve Garcia CBSE, EVP/GM, SMI Facility Services

Customer Quarantine: Don’t Be Isolated From Your Customers

Steve joined SMI Facility Services in 1992 as Operations Manager. SMI Facility Services is a minority owned full service company providing commercial cleaning, landscaping, handyman and minor remodeling services to customers in New Mexico, Colorado and Texas. Steve is currently the Vice President and General Manager for SMI Facility Services; he is responsible for the day to day operations and growth of SMI. Steve received his RBSM in 2000 and then his CBSE in 2001; he served on the BSCAI Board of Directors from 2004 to 2007, and has an extensive background in electronic security; working with closed circuit surveillance, lock down systems, fire and access control. He is locally active with Hispano Chamber of Commerce, Facility Managers Association and other associations and community organizations in NM.


Matt Gilmore, CSP, CFPS, CLCS, ARM, SVP and Regional Leader-Risk Services Division, HUB International

The Human Element of Cyber Incident Prevention

Matt Gilmore is a Senior Vice President and Regional Leader for the HUB Risk Services Division. In his role he is charged with staff management, developing regional service strategy development, service delivery to large accounts and supporting corporate operational objectives.  Additionally, Matt also serves as the Risk Services Leader for HUB’s Financial Institutions Specialty Practice.

Matt Gilmore has over 27 years of experience in safety and health consulting including 23 years with a national insurance carrier and a global insurance broker. Prior to joining HUB, Mr. Gilmore was a Senior Consultant at a global insurance brokerage company and a National Account Consultant and Training Specialist for the largest writer of workers compensation. Currently, Mr. Gilmore is a member of the American Society of Safety Professionals Greater Chicago Chapter.


Steven Harper, BSEE, MBA, President/CEO, Spectrum BSCA Inc.

Budgeting to Maximize Financial Performance  

Steven Harper is responsible for ensuring the vision of our company is adhered to and that our mission is accomplished day in and day out. He has over 20 years of managerial and executive experience with Fortune 500 companies, including FedEx, Disney, Boeing and Gateway. He has been responsible for leading significant business units and elevating their performance and execution prior to founding Spectrum. He has brought that same Fortune 500 leadership, knowledge and experience of how to provide superior, consistent service to Spectrum. He also possesses a Bachelors Degree in Electrical Engineering from California State University Long Beach and an MBA from University of California Los Angeles.


Mark Herbick, CM AA, CEO, Pursant

The Prolonged Seller’s Market Has Ended. Now What?

Mark Herbick has been a serial entrepreneur and buyer/seller of businesses his entire life, having bought, sold and operated over a dozen companies of his own (many in the building services sector) and advised on countless strategic transactions in numerous sectors. His businesses have employed as many as 1400 people. He grew his companies through acquisitions, strategic divestitures of divisions and managed organic growth. During his time as an operator, Herbick found that to best grow enterprise value, it was necessary to become proficient at optimizing company performance and executing strategic transactions. He honed his skills in these areas and in 2010 founded Pursant. Pursant is an investment banking, financial services and management consulting firm that supports and executes middle market M&A related initiatives and helps business owners grow enterprise value.


Troy Hopkins, Area Development Manager, Office Pride Commercial Cleaning

Leading Your BSC Business Through Crisis

Troy Hopkins started his Area Development of Office Pride Commercial Cleaning Services in 2002, and travels to his 23 franchise locations, motivating and coaching the individual owners to achieve success in the janitorial industry. Troy coaches and speaks to a wide variety of companies, from motivating front-line employees in manufacturing to inspiriting executive management teams to achieve their goals. Troy is also the author of The Business Remodel- Transform Your Business to Love it (again) or List it, and his newest release, Making Cents of a Dirty Business – Survive and Succeed in Commercial Cleaning. Learn more about Troy at troyhopkins.com.


Philippe Mack, Sr. Vice President, Customer Experience, Bee Clean Building Maintenance

Actionable Scorecard: From Solutioning to a Bias for Action

Philippe joined Bee-Clean on a national level in August of 2018, and is an accomplished, results oriented executive with 30 years of progressive leadership expertise in facilities management, strategic planning and business development both in the Public and Private Sectors. Philippe is goal oriented and has an extensive history of exceeding business and client objectives, while ensuring excellence in end user services. He provides key leadership in category management, the deployment of cutting-edge field technology and the delivery of proven integrated solutions. A personable executive within the support services industry, he has the ability to lead, mentor and negotiate at all levels and build lasting senior client relationships.


Curtis McLemore, CEO, McLemore Building Maintenance

Prospect vs. Suspect

Curtis has 20+ years of experience in the custodial services industry.  He joined McLemore full-time in 1993, after working part-time with the company throughout high school and college.  He managed the Special Services Division and served as Regional Manager for overall Operations outside Houston.  In 1998, he was promoted to Vice President of Sales and Marketing.  After Don McLemore (the company's founder) retired, Curtis assumed the responsibilities of CEO and now oversees the strategic vision and direction of the company.  Curtis attended the University of Houston.  He has also earned the RBSM (Registered Building Service Manager) certification from BSCAI (Building Service Contractors Association International), and is a past BSCAI President and Board of Directors member.


Isaac Monson, Senior Risk Consultant, HUB International

The Human Element of Cyber Incident Prevention

Isaac Monson is a Senior Risk Consultant with HUB International’s Risk Services Division. He has over 15 years of professional experience managing risk in various public and private industry settings including state government, manufacturing, construction, retail, healthcare, and nonprofit. During his service as a State Trooper, Isaac accumulated advance training and experience in law enforcement, emergency scene management, civil unrest response and crowd control, and investigations. He also received twenty one letters of commendation and five annual Chief’s Awards for performance. As a member of HUB’s Organizational Resilience Team, Isaac develops and delivers solutions in the areas of safety, security, emergency management, business continuity, cybersecurity risk management, regulatory compliance, risk management, and compliance based staff training. Additionally, he specializes in helping organizations develop workplace violence prevention and intervention programs and threat assessment/management strategies.


Tim Murch, CBSE, Chairman, CEO, 4M Building Solutions

Executive Leadership 201: Everything You Need to be Successful

Tim has led 4M to become a multi-regional company, operating in 14 states, with $60,000,000 in sales annually and over 3,000 Team Members. Tim is actively involved and accessible with all key customers. In addition to leading 4M, Tim also has served or serves on many boards. He is managing partner and owner of the National Service Alliance (NSA), an industry specific general purchasing organization and YPO-WPO. He is also an active member of the 4M Executive Leadership Team. He is currently chairman of the Buddy Fund, which provides sporting equipment for at-risk, disadvantaged kids. Tim is truly committed to sustainably: he was a stakeholder in the original Green Seal Committee that helped developed the standard established for green cleaning.


Heather Parker, RBSM, Director of Client Services / Business Development, CleanOffice, Inc.

The Art of Challenging Conversations With Your Clients and Why This is a Must-Have in Your Business

Heather Parker is the Vice President of Client Services at CleanOffice, located in Herndon, Virginia and the current President of the BSCAI Mid-Atlantic Chapter. Heather also holds the RBSM designation and is a certified "Train the trainer" in our industry. A graduate of George Mason University, with a bachelors in Psychology in addition to 20 plus years of experience in the client service field with 15 of those years in the building service contracting industry.


Dennis Richards, CBSE, CEO, Puritan Commerical Cleaning and Services

Stories of Successful Multi-Generational Commercial Cleaning Businesses

Dennis Richards is CEO and Owner of Puritan Commercial Cleaning and Services located in Missoula, Montana. In 1981 and fresh out of college, Dennis and Darlene, his wife of 40 years, started Puritan in Missoula with the sole purpose of putting bread on the table. It has organically grown since then to a regional presence and employs (and helps feed), not only six of their grown children who hold various management positions, but, as well, over 250 Full and Part time employees. Dennis credits his involvement in BSCAI and the relationships, encouragement and education he has received as a result of that involvement for the significant part of his business and professional growth.


David Stein, Area Developer, Office Pride

Hiring Your Leadership Team for Good, Mentoring and Coaching Them for Great

David Stein is a speaker with a wide array of experience. In 1979, he earned a Bachelor of Arts degree in Business Administration from Gettysburg College in Gettysburg, Pennsylvania.  For over 30 years, David’s professional career was in technology and medical devices. He held positions in business development, managing, and executive leadership including serving as Vice President of Sales for a division of a Fortune 500 medical device company.   David was also involved in County Government serving as a Commissioner in Smith County. He now is President of Office Pride of East Texas and Area Developer for Office Pride, in Tyler, TX. David stays very active in his local community as Campaign Chair for the United Way of Smith County, Executive Board Member for the East Texas Center for Nonprofits and Tyler Chamber of Commerce Government Committee Chairman. He lives in Tyler with his wife Stella of 33 years Stella; he has three daughters, Michelle, Erica and Lindsey.


Claudia St. John, SPHR, SHRM-SCP, President, Affinity HR Group, Inc.

From Hiring to Inspiring—How to Build a Kick-Butt Team!

Claudia St. John is president of Affinity HR Group, Inc., BSCAI's endorsed HR and management consulting firm that provides human resources compliance, recruiting and organizational development support to building service contractors nationwide. A frequent public speaker who is quoted often in national and industry press, Claudia is a regular contributor to numerous print and electronic publications on the topic of human resources. Claudia is also the author of Transforming Teams – Tips for Improving Collaboration and Building Trust, a “#1 Hot New Release” on Amazon.com.


Laura Swidorski MATD, Assistant Vice President, Ecolab

How to Develop, Empower and Retain Your Top Employees

Laura Swidorski is Ecolab's Director of Training.  She has been in the janitorial industry for 25 years and has worked specifically in the training field for more than 16 years with multiple janitorial chemical manufacturer companies as well as an independent consultant.  She has presented hundreds of training sessions in her career.    Hank Carbone is Ecolab's Marketing Manager for Facility Care.  He has been in the janitorial industry for 14 years, most of that leading Research and Development activities for new product and system development.  He has worked closely with numerous BSCs and their front line teams testing and developing new innovations.  He has spoken at multiple regional and national conferences in the past.


Jordan Tong, CEO, Frantz Building Services / Elite Business Coaching

The Journey from $1 Million to $15 Million in 12 Years

Jordan is the CEO and owner of Frantz Building Services, a BSC in Kentucky. Frantz employs over 600 individuals in KY, IN, & TN. He also runs an online janitorial mastermind group, Elite Business Coaching.This group provide coaching and educational content to over 100 janitorial business owners. Jordan, a Civil Engineering graduate of Tennessee Tech University, is married to his wife Sarah, and they have five children.


Dylan Vest, Manager, Simon-Kucher & Partners LLC Strategy & Marketing Consultants

Business Services Contracts: Achieve Next Level Terms by Applying a Pricing Lens

Dylan Vest is a Manager in Simon-Kucher & Partners’ Atlanta office, specializing in B2B pricing, turnarounds and sales strategy. Dylan has been with Simon-Kucher for three years and focuses on quick-impact pricing and sales improvements in the business services and manufacturing spaces.


Danielle Vidal-Johnson, Director of Marketing, 4M Building Solutions

Social Media: Recruiting Team Members/Brand and Company to Customers

Danielle is the Director of Marketing at 4M Building Solutions, a full-service janitorial services company headquartered in St. Louis, Missouri. Her ability to take a holistic view of the marketing process enables her to direct and manage multiple tactics across a company’s footprint. Danielle has the unique ability to segregate customer-facing marketing from internal marketing and then vary the mediums required.  She is a true believer in leveraging data to make informed decisions for marketing strategy in addition to embracing digital and social marketing.