Join Tim Murch and Andrew Rust as they address all key value drivers that a buyer will be looking at and taking into consideration when looking at your company as a whole. Our presenters will be focusing on reviewing a company from the buyers perspective and what will bring them the greatest overall value. Each key value is important, to the buyer, and will contribute or affect the overall sales price and terms for the seller.

 

What is the Secret of Success in Our Industry? In reality, we need to win truly loyal customers, not merely satisfied ones.  This session is based on Kevin R. Miller’s award-winning book, Customers Only Want Two Things: Winning Loyalty in a Competitive World.  Ricardo Fuchs has been an industry leader for decades and has used these concepts and tools to sharply increase customer loyalty and sales.  Customers want these two things: Solve My Problem and Leave Me Feeling Great about the Experience.  Competitors abound who can offer the same basic services you do in solving the customer’s problem: you can hardly differentiate there.  What wins loyalty is the second part: how you leave them feeling about the experience before, during, and after.  In this session, you will learn some concrete skills and ideas for how to leave customers as “raving fans" for you and your team.  And by the way, loyal customers come from loyal staff, so your staff also are loyal based on how you leave them feeling through your great leadership.

The purpose of this session is to share the process of building a scalable business operating system that allows you to manage your company and have a life. In the session we will discuss what a business operating system is, how you define your critical processes, identify key metrics that allow you and your team to know exactly how those critical processes are functioning, and a meeting rhythm that keeps you on track. This will enable you to manage your business in a more time effective way enabling you to have a life and focus on the things that matter.