November 18
9:00 AM - 10:00 AM
Las Vegas Convention Center
Staying On Top of Our Game
Gary Collins, CBSE, VP of Operations, Supreme Maintenance Organization
Have you ever heard your service is like a roller coaster? Acceptable for a while, then come service breakdowns, the customer complains, things get better (for a while), and then the cycle repeats? It is time to get off the roller coaster, skip the Tilt-A-Whirl, and go straight to SOARING! In this session, the speaker will share the things that you need to do to stay on top of your game and provide excellent service consistently.
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November 18
11:00 AM - 12:00 PM
Las Vegas Convention Center
Team Culture and Community
Jerry Flug, Executive Vice President, Business Development; OnPoint Building Services
Culture is so important in the work place. Creating the right culture is a key strategy in several areas, over all work place health, employee retention, future growth, and overall buy in. In this session we will break down what it takes to create a culture that brings your business the "A" players you are looking for.
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November 18
2:00 PM - 3:00 PM
Las Vegas Convention Center
Unlocking Emotional Intelligence to Transform Your Client Relationships
Heather Parker, RBSM, Vice President of Client Services, CleanOffice/PorterPlus
What if I told you that YOU already have the power to take your client relationships to the next level? Would you do it? Join my session to learn how to unlock your skillset to strengthen your most important relationships. We meet people everyday and somehow we choose who is allowed into our close inner circle and while others are kept as acquaintances. Delve into my session to learn how to become an inner circle mastermind. Breakdown the barriers where others could not, while still allowing yourself to be the "real" authentic you.
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