This seminar explores how refining key operational processes can significantly boost productivity while maintaining high-quality standards.

Part 1: Simple Steps to Sustainable Productivity

We begin by assessing current productivity levels, then introduce proven management principles and industry-tested methods to eliminate inefficiencies. These strategies lead to increased output and improved quality—creating opportunities be awarded more competitive bids and long term operational success.

Part 2: The Role of Supervision and Operational Leadership in Service Delivery and Customer Retention

This segment highlights how effective operational leadership influences every aspect of the customer experience—from pricing and safety to quality and retention. Attendees will gain insights into how strong supervision directly supports service excellence and long-term customer loyalty.

Part 1: Employee Training

Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.

Part 2: Employee Communications

Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.

To survive and thrive in an era where large property management and facility management firms are consolidating suppliers and controlling a significant portion of the commercial real estate industry, smaller companies and suppliers should consider the following strategies:    

• Specialize in niche services:
• Emphasize local market knowledge
• Build strong relationships
• Embrace technology
• Offer flexibility and customization
• Form strategic partnerships
• Focus on customer service
• Develop a strong brand and online presence
• Pursue certifications and accreditations
• Stay agile and adaptable
• Offer value-added services
• Explore subcontracting opportunities

By implementing these strategies, smaller firms and suppliers can carve out their place in the market and continue to thrive despite the consolidation trend in the commercial real estate industry.