November 17
1:00 PM - 2:30 PM
Las Vegas Convention Center
Networking Roundtables
Join your peers in these networking roundtables, as you discuss current challenges facing the BSC industry, new technology trends and much more. You'll have the opportunity to connect with your peers directly and help propel the industry forward. Specific Roundtable Topics are still being confirmed, look back for more information soon!
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November 17
3:00 PM - 4:30 PM
Las Vegas Convention Center
Productivity Seminar
Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4
Part 1: Simple Steps to Sustainable Productivity
This seminar will cover the steps which start with an evaluation of current productivity followed by offering sound management principles and industry-proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages.
Part 2: How Supervision and Operational Leadership Impacts the Delivery of Service and Customer Retention
Attend this seminar to hear how operational leadership impacts every aspect of the customer experience from pricing, safety and quality to increased retention.
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November 17
4:00 PM - 5:00 PM