This presentation addresses the critical transition from operating to leading a business, a shift many owners find challenging. It contrasts the skills required to manage a small business with those necessary for leading a larger organization, underscoring the role of effective leadership in driving growth. Success often depends on an owner’s ability to adapt and grow internally, beyond responding to external factors like employees, customers, and market conditions. The presentation introduces a framework featuring seven key transitions experienced by successful business leaders, offering insights valuable to both owners and senior managers.
 

At the last BSCAI show, Moneyball Meets Janitorial was a hit with over 100+ attendees, and overflowed the room. This session will be going deeper on two of the most hot button issues in the industry: going over labor budgets and account/building terminations. If you’ve seen the movie Moneyball, you saw how leveraging data has completely changed baseball. This transformation is happening across all major league teams today. Think about all the statistics you can see now when assembling your fantasy rosters. In the janitorial industry, why hasn’t that transformation happened yet? We will be diving deeper into the biggest impact on profitability and your revenue retention. Why is it that overtime keeps hovering at 150+ hours per week for so many BSC’s? Wish you were 2-3? under budget instead of 2-3% over budget? What data does your team need so they know to take action at the right time for the right accounts so you don’t lose them? In this session, we have interviewed 500+ BSC’s and will be sharing best practices, learnings, and actionable takeaways that BSC’s of different sizes are doing, as well as what the future could hold to help a BSC be most profitable and successful.
 

All Contracting Success registrations include access to the ISSA Tradeshow. The ISSA All-Access Pass offers over 170 sessions and events during ISSA Show North America, November 17-21 at the Mandalay Bay Convention Center. Please refer to the ISSA Show North America schedule for more information and ISSA All-Access Pass registration.