November 20
10:30 AM - 11:15 AM
Employee Retention Refresh: Considerations and Tactics to take you into 2025🎥
Yasser Youssef, CBSE, CEO & President, The Budd Group; Paul Taylor, CBSE, President and CEO, ESS Clean Inc.; Dan Cline, CBSE, Executive Vice President, Midsouth Division, 4M Building Solutions, LLC; and Claudia St. John, SPHR, SHRM-SCP, President, The Workplace Advisors
Wondering what key employee retention issues you need to keep top-of-mind going into 2025? Experts in the building service industry will engage in a dynamic discussion on retention trends by geographic region, employee tenure and retention metrics within a post-pandemic era, and the impact of retention on both business costs and workplace culture. Attendees will take home fresh retention tactics and new considerations for setting themselves and their employees up for success.
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November 20
10:30 AM - 11:15 AM
Enhancing Customer Engagement and Operational Efficiency: Integrating AI in Marketing and Technology Strategies🎥
Karina Neff, Chief Technology Officer, Route, and Ricardo Regalado, CEO & Founder, Route
In today’s fast-paced business environment, the integration of artificial intelligence (AI) into marketing and technology strategies is not just innovative, but essential for staying competitive. This session will explore how AI-driven solutions can transform both customer engagement and operational efficiency. We will discuss practical applications of AI that enhance the customer experience and streamline operations, drawing from real-world examples and our own experiences at Pioneer.
Key takeaways include:
1. Understanding AI’s Role in Marketing: How AI tools can personalize marketing efforts, predict customer behavior, and optimize digital campaigns for better engagement and conversion rates.
2. Leveraging AI for Enhanced Operations: Insights into how AI can automate routine tasks, manage large data sets more efficiently, and support decision-making processes.
3. Real-World Applications and Results: Sharing our journey at Pioneer, where AI has been pivotal in enhancing our service delivery and customer interaction, with a focus on our integrated service platform, Cora.
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November 20
11:30 AM - 1:00 PM