November 17
10:00 AM - 12:00 PM
Las Vegas Convention Center
Supervision Seminar
Olon Hyde, CBSE, Director of Operations, Office Pride, Inc. and Jason Courtney, CBSE, Franchise Owner, Office Pride Commercial Cleaning
Part 1: Employee Training
Improper training may be costing you more than you think. You will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.
Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees, but surveys show that it could be costing you some of your best employees. Attend this seminar to learn communication techniques and best practices that will increase motivation and trust in your company.
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November 17
3:00 PM - 4:30 PM
Las Vegas Convention Center
Productivity Seminar
Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4
Part 1: Simple Steps to Sustainable Productivity
This seminar will cover the steps which start with an evaluation of current productivity followed by offering sound management principles and industry-proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages.
Part 2: How Supervision and Operational Leadership Impacts the Delivery of Service and Customer Retention
Attend this seminar to hear how operational leadership impacts every aspect of the customer experience from pricing, safety and quality to increased retention.
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November 18
9:00 AM - 10:00 AM
Las Vegas Convention Center
Then Vs. Now: What I Would Change About How We Started and Grew Our Business
David Stein, President & Area Developer, Office Pride of East Texas
There is a song by MercyMe titled "Dear Younger Me". The opening lyrics are "If I could tell you everything that I have learned so far, then you could be one step ahead." This session focuses on what the speaker’s company did well while growing their business but looking back and knowing what they know now, what would they have done differently. It also includes conversations and input with many other BSCAI Members. The speaker will analyze their decision-making processes and provide tools to incorporate them into your business which will fuel growth and help to avoid pitfalls and delays.
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