This seminar explores how refining key operational processes can significantly boost productivity while maintaining high-quality standards.

Part 1: Simple Steps to Sustainable Productivity

We begin by assessing current productivity levels, then introduce proven management principles and industry-tested methods to eliminate inefficiencies. These strategies lead to increased output and improved quality—creating opportunities be awarded more competitive bids and long term operational success.

Part 2: The Role of Supervision and Operational Leadership in Service Delivery and Customer Retention

This segment highlights how effective operational leadership influences every aspect of the customer experience—from pricing and safety to quality and retention. Attendees will gain insights into how strong supervision directly supports service excellence and long-term customer loyalty.

Part 1: Employee Training

Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.

Part 2: Employee Communications

Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.

It isn’t easy being a contract cleaning professional in today’s world of staffing challenges, competition, consolidation, margin pressure, rising commercial cleaning insurance costs, and

more. The last thing these leaders can afford are increases in liability, auto, and workers’ compensation premiums due to claims that could have been avoided with better planning, training

strategy, and staff empowerment. Claims trigger premium increases, just as avoiding claims can reduce your premiums. For example, with workers’ compensation, a large claim — or worse, multiple small claims — can impact your rates for three years via your experience modification rate. Liability insurance carriers will raise rates or drop you altogether if your loss experience deteriorates. With commercial auto insurance, the supply is extremely limited. Rates increase due to accidents, bad driving records, and tickets with points. In this session learn what drives insurance rates, what you can do to avoid claims and operate more safely, what does contract management and risk transfer look like? How do I partner with a broker and a carrier for long term success with resources to help me grow?