November 11
1:00 PM - 2:30 PM
Productivity Seminar
Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4
This seminar explores how refining key operational processes can significantly boost productivity while maintaining high-quality standards.
Part 1: Simple Steps to Sustainable Productivity
We begin by assessing current productivity levels, then introduce proven management principles and industry-tested methods to eliminate inefficiencies. These strategies lead to increased output and improved quality—creating opportunities be awarded more competitive bids and long term operational success.
Part 2: The Role of Supervision and Operational Leadership in Service Delivery and Customer Retention
This segment highlights how effective operational leadership influences every aspect of the customer experience—from pricing and safety to quality and retention. Attendees will gain insights into how strong supervision directly supports service excellence and long-term customer loyalty.
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November 11
3:00 PM - 4:30 PM
Supervision Seminar
Olon Hyde, CBSE, President, Office Pride Commercial Cleaning Services, Jason Courtney, CBSE, Franchise Owner, Office Pride Commercial Cleaning Services
Part 1: Employee Training
Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.
Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.
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November 13
9:00 AM - 9:45 AM
AI Unlocked (Part 1): Innovation, Efficiency & the Future of Contracting 🎥
Gerald Fong, CEO & Owner, Brightgo, Inc., David Libesman, SVP & GM, AI & Data Analytics, TEAM Software by WorkWave, Andy Jedynak, President and CEO, ClientPoint
In this fast-paced, TED Talk-styled session, industry leaders will share bold ideas, real-world applications, and future-forward insights on how AI is reshaping the way contractors work, lead, and grow. Whether you're just starting to explore AI or already implementing tools, this session will spark inspiration and offer actionable takeaways to prepare your business for what’s next. Our presenters will be discussing all things AI and how it can support your customer service/retention, elevate your business profitability and help you manage your talent acquisition.
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