For the most up to date look at the CS24 agenda, please visit our virtual platform.
The Bidding and Estimating 101-Level Seminar (Monday, November 18, 8:00 a.m. - 11:30 a.m. local time) is a seminar designed for leaders and sales professionals (<5 Years Experience) ready to make the leap from residential and specialty cleaning clients to commercial janitorial customers. This 101-level seminar is for individuals to Learn a step-by-step approach for pricing janitorial services for a commercial building.
Highlights of the session include: • Strategies for determining the time it takes to perform specific cleaning tasks. • Best practices for using this information to determine the labor requirements (Micro & Macro) necessary to perform the work set forth in the janitorial specification. • Understanding and computing industry norms of cost factors to determine pricing (Labor Burden, Overhead, Supplies, Equipment & Most importantly, PROFIT) This seminar is an additional registration cost and does not come included in the one-day pass or full CS24 conference pass.
The Bidding and Estimating 201-Level Seminar (Monday, November 18, 12:00 p.m. - 4:30 p.m. local time) is a seminar designed for anyone looking to level-up their best practices on business and take their skills to the next level. This 201-level seminar is for individuals who are operation managers, branch managers and/or small business owners. This seminar will help you with more complex facilities and projects developing skills including applying production rates, APPA standards, production rates, workloading, job costing, and much more. This seminar is an additional registration cost and does not come included in the one-day pass or full CS24 conference pass.
The Plateaus of Growth Seminar (Monday, November 18, 2:00 p.m. - 6:00 p.m. local time) is a course designed for anyone looking to grow their business (by $1M or $5M or even $10M) and take it to the next level. This seminar, brought to you by BSC industry professionals, will demonstrate a step-by-step guide to managing your company’s growth. This seminar will go in-depth on your company’s growth and how to expand within the build services industry. The Plateaus of Growth Seminar is NOT included in full-conference or one-day Contracting Success registration.
Join us for a special evening of peer-to-peer networking, drinks, light appetizers, and interviews with Cleaning & Cocktails’ podcast team. Brought to you by BSCAI, ISSA, ISSA Show North America, and sponsored by Spartan Chemical Company, Essendant, TMA Chemnet, Gofer Parts, Nilfisk, and Ameripolish.
Please note that this event is specifically for Building Service Contractor attendees. This seminar is an additional registration cost and does not come included in the one-day pass or full CS24 conference pass.
All Contracting Success registrations include access to the ISSA Tradeshow. The ISSA All-Access Pass offers over 170 sessions and events during ISSA Show North America, November 17-21 at the Mandalay Bay Convention Center. Please refer to the ISSA Show North America schedule for more information and ISSA All-Access Pass registration.
Join us for our Annual Networking Roundtables, an open forum for networking and discussion on key industry topics. Choose from pre-selected topics at designated tables, each led by a facilitator to guide conversations and spark insights. This is your chance to delve into emerging trends, share experiences, and build valuable connections.
Topics Include:
Sponsored by ProTeam The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives. Part 1: Simple Steps to Sustainable Productivity Beginning with evaluation of current productivity; followed by offering sound management principles and industry proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages. Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention. Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety & quality to increased retention.
Part 1: Employee Training Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.
Part 2: Employee Communications Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.
As the trusted partner to the BSC industry for over 35 years, TEAM Software recognizes the need to evolve to meet today’s market demands. Join Kevin Kemmerer, CEO, for a candid discussion on how we’re tackling this challenge head-on, including the modernization and future roadmap for our software solutions.
With BSCs facing unprecedented pressures – labor challenges, mobile-first and proof of service demands – Kevin will talk through TEAM’s bold modernization initiative, designed to reimagine how BSCs will operate in today’s market.
In this candid, roundtable discussion, you’ll gain insights into:
This isn’t a product showcase – it’s an opportunity to talk, learn about and shape the future of BSC operations. Bring your challenges, priorities, ideas and questions to this necessary industry discussion.
Discover current, proven, and future looking strategies to enhance employee loyalty and engagement. Our presenters will discuss transforming your workplace into a thriving environment where top talent stays and excels. The presenters will unveil the secrets to creating a motivated, dedicated, and satisfied workforce. They will share everything they can to make your office and culture focused on loyalty and longevity.
For contractors and subcontractors providing services to the federal government, compliance with the Service Contract Act or Service Contract Labor Standards is required. Consequences for non-compliance include financial penalties and back wages, withholding of contract funds, and debarment from future contracts—each potentially triggering an audit and investigation by the Department of Labor. To help contractors comply and avoid these consequences, this session covers key components of the SCA, as well as practical applications to take back to your company. Learning objectives include SCA fundamentals; fringe benefit considerations; employee classification; application to remote workers; collective bargaining; ancillary executive orders (minimum wage, sick leave, non-displacement) understanding contractual obligations; and price adjustments.
Learn about new techniques that refine concrete floors as part of everyday maintenance, leading to cleaner and shinier floors. BSCs can incorporate these techniques and products to reduce and eliminate periodic burnishing. Learn about new technologies that replace grind and polishing with everyday refinement- opening up a new and lucrative revenue stream for BSCs.
This session will focus on the transition that is occurring as Boomers retire and Millennials are increasingly entering leadership positions both in our workforce and as our clients. This session will aim to address the predominant expectations and preferences of both generations as well as answer the following and similar questions: how do employers attract Millennials without creating an environment that disengages Boomers? How do companies appeal to both Boomers and Millennials in marketing and sales efforts? How do companies communicate with a client base that is divided between Boomers and Millennials? How do companies leverage the strengths of both groups to prepare their business for future? How can leaders make sure the business is prepared to handle Boomer retirements and develop the next generation of leaders?
This session will be about ways to approach and tackle the problems of an underperforming manager that you believe is still a right fit in their role. We sometimes are very quick to dismiss a manager that isn't delivering results, but what if we took a more hands on approach? Ideas & discussion on how to get more from them, open them up to new ideas, and get them on a better track to their own success within your company.
We are in a market of higher interest rates and many business owners are seeking understanding on the best practices for acquiring the funding needed to support acquisitive and/or organic growth. The majority of companies with aggressive organic growth plans and/or acquisition plans will require new credit facilities or an amendment of their current debt financing arrangement. If you are a potential Seller, you need to understand and have confidence in the funding plans of your chosen Buyer, how their borrowing capacity affects your valuation and your likelihood of getting paid. In this session, we will discuss the types of financing available to companies, with an emphasis on debt financing. The various financing alternatives will be compared and contrasted including cost, availability, repayment timelines and other common deal terms. We will then review common M&A financing structures and current debt multiples associated with new acquisitions. We will also explain how to assess the amount of financing for which you may qualify, with or without an acquisition opportunity in-hand.
Join us for an exclusive presentation by Simon-Kucher, the global leader in commercial growth strategy, in partnership with BSCAI. This session offers a unique opportunity to be the first to see the latest trends and insights from this year’s Commercial Excellence Survey. Simon-Kucher will delve into leading practices and share real-world examples on crucial commercial, pricing, marketing, and sales strategies. You will learn about actionable initiatives that your business can start implementing immediately to drive success. This presentation is designed to equip you with the confidence and tools needed to elevate your business’ commercial performance. Don’t miss this chance to stay ahead of the competition and network with industry leaders. Join us and take the first step towards achieving commercial excellence.
If trying to keep up with your growing business is leaving you feeling exhausted or uncertain and you would much rather feel energized and unstoppable, then this session is for you! Brett Gilliland from Elite Entrepreneurs will share practical ways any busy and overwhelmed business owner can start to break out of the day-to-day chaos of running a business in order to intentionally build a new and exciting future.
Based on diverse long term behavioral studies and her personal experience selecting and managing work teams, we will discuss motivation, communication and how to get the best performance from each of the different generations in the workforce.
This presentation is geared towards new business owners getting started. In it you will gather information on things like how to create a vision, organizational chart and training new employees. You will also hear stories from struggles along the way to building a 10 Million dollar business and the lessons learned from those struggles. The session ends with the idea of establishing a lasting culture for your organization.
Wondering what key employee retention issues you need to keep top-of-mind going into 2025? Experts in the building service industry will engage in a dynamic discussion on retention trends by geographic region, employee tenure and retention metrics within a post-pandemic era, and the impact of retention on both business costs and workplace culture. Attendees will take home fresh retention tactics and new considerations for setting themselves and their employees up for success.
In today’s fast-paced business environment, the integration of artificial intelligence (AI) into marketing and technology strategies is not just innovative, but essential for staying competitive. This session will explore how AI-driven solutions can transform both customer engagement and operational efficiency. We will discuss practical applications of AI that enhance the customer experience and streamline operations, drawing from real-world examples and our own experiences at Pioneer. Key takeaways include: 1. Understanding AI’s Role in Marketing: How AI tools can personalize marketing efforts, predict customer behavior, and optimize digital campaigns for better engagement and conversion rates. 2. Leveraging AI for Enhanced Operations: Insights into how AI can automate routine tasks, manage large data sets more efficiently, and support decision-making processes. 3. Real-World Applications and Results: Sharing our journey at Pioneer, where AI has been pivotal in enhancing our service delivery and customer interaction, with a focus on our integrated service platform, Cora.
The BSCAI Mentorship Fair will bring together current BSCAI mentorship success stories to share their insights and show the benefits of being matched with a Mentor or Mentee within the BSC industry. We encourage all prospective mentors and mentees to join this session to learn about how mentorship can help you and your business and how to sustain a successful mentor/mentee relationship. This session is for executive/CEO level BSCAI members.
The marketing approach of most businesses is short-sighted—focusing too heavily on the point-of-purchase, and trying too hard to understand what everyone likes, rather than identifying and serving their best customers. But success doesn’t come from trying to appeal to everyone; in fact, 80% of revenue comes from cultivating 20% of the customer base. When it comes to driving profitable growth in the long-term, customer lifetime value can no longer be ignored. In his debut book Converted, Neil Hoyne asks: what if you establish your business around long-term relationships with customers, using data to understand who the best customers are and what they want to buy, and then building around them? This accompanying talk shows you how to do just that, starting by shifting away from a transactional mindset to a relationship-based one. With a new mindset, you can begin to gather, interpret, and use data to grow the bottom line in a different way, Neil says. Clear, non-technical, and filled with sharp insights gleaned from Neil’s decades of work in the field, this presentation is for anyone looking for a growth strategy that will propel their business forward with unambiguous results.
We all know the phrase Forgive and Forget. Forgiving is hard and forgetting...well, that's close to impossible. Yet, every leader has encountered forgiveness, of others and perhaps themselves. This presentation debunks the myth of "forgive and forget" and presents the business case for forgiveness as a true leadership skill that belongs in the same toolbox with empathy, vulnerability and trust. This presentation will debunk the forgiveness myths and present a clear concept of what it means to forgive , explore the true leadership power of forgiveness and provide tools to help everyone, including leaders, develop their own forgiveness superpower.
Join Tim Murch and Andrew Rust as they address all key value drivers that a buyer will be looking at and taking into consideration when looking at your company as a whole. Our presenters will be focusing on reviewing a company from the buyers perspective and what will bring them the greatest overall value. Each key value is important, to the buyer, and will contribute or affect the overall sales price and terms for the seller.
What is the Secret of Success in Our Industry? In reality, we need to win truly loyal customers, not merely satisfied ones. This session is based on Kevin R. Miller’s award-winning book, Customers Only Want Two Things: Winning Loyalty in a Competitive World. Ricardo Fuchs has been an industry leader for decades and has used these concepts and tools to sharply increase customer loyalty and sales. Customers want these two things: Solve My Problem and Leave Me Feeling Great about the Experience. Competitors abound who can offer the same basic services you do in solving the customer’s problem: you can hardly differentiate there. What wins loyalty is the second part: how you leave them feeling about the experience before, during, and after. In this session, you will learn some concrete skills and ideas for how to leave customers as “raving fans" for you and your team. And by the way, loyal customers come from loyal staff, so your staff also are loyal based on how you leave them feeling through your great leadership.
The purpose of this session is to share the process of building a scalable business operating system that allows you to manage your company and have a life. In the session we will discuss what a business operating system is, how you define your critical processes, identify key metrics that allow you and your team to know exactly how those critical processes are functioning, and a meeting rhythm that keeps you on track. This will enable you to manage your business in a more time effective way enabling you to have a life and focus on the things that matter.
This presentation addresses the critical transition from operating to leading a business, a shift many owners find challenging. It contrasts the skills required to manage a small business with those necessary for leading a larger organization, underscoring the role of effective leadership in driving growth. Success often depends on an owner’s ability to adapt and grow internally, beyond responding to external factors like employees, customers, and market conditions. The presentation introduces a framework featuring seven key transitions experienced by successful business leaders, offering insights valuable to both owners and senior managers.
At the last BSCAI show, Moneyball Meets Janitorial was a hit with over 100+ attendees, and overflowed the room. This session will be going deeper on two of the most hot button issues in the industry: going over labor budgets and account/building terminations. If you’ve seen the movie Moneyball, you saw how leveraging data has completely changed baseball. This transformation is happening across all major league teams today. Think about all the statistics you can see now when assembling your fantasy rosters. In the janitorial industry, why hasn’t that transformation happened yet? We will be diving deeper into the biggest impact on profitability and your revenue retention. Why is it that overtime keeps hovering at 150+ hours per week for so many BSC’s? Wish you were 2-3? under budget instead of 2-3% over budget? What data does your team need so they know to take action at the right time for the right accounts so you don’t lose them? In this session, we have interviewed 500+ BSC’s and will be sharing best practices, learnings, and actionable takeaways that BSC’s of different sizes are doing, as well as what the future could hold to help a BSC be most profitable and successful.
Join us for a revitalizing networking mixer on the exhibit hall floor. After a night on the town in Las Vegas, we know you’ll need a little pick-me-up. Start your day off right with a delicious bloody mary or a bubbly mimosa. While you sip on your drink, grab a breakfast burrito or a bagel to energize your day. Connect with industry professionals, make new friends, and share your favorite Vegas stories. It's the perfect way to refuel and recharge to close out your last day at BSCAI’s Contracting Success 2025!
Robots and robotics have been part of the janitorial and contract cleaning industry for quite some time! We've come a long way since the first robot, and seeing the continuous growth in our community is exciting. Join Anand Lalwani, PhD of Cardinal Robotics, as he takes us on a journey through the evolution of robotics over the last 50 years and shares his insights on what the future holds. He'll explore how much has transformed and the costs of using these unique technologies. After that, Anand will welcome some fantastic panelists to share their thoughts on robots and the experience of current employees, the psychological effects on staff and customers, the latest scientific research, and so much more. We’ll finish with an engaging open Q&A session where everyone can join the conversation!
In this session we will cover the qualities, skills, and grit the great leaders of the past generations, who helped the US to become a land of prosperity, and how we, as leaders, can develop those same qualities, skills, and grit and help our employees to do the same.
Every BSC Owner has financial goals that they carefully craft year after year. However, the crush of the daily whirlwind quickly puts them in a doom loop where their goals are forgotten and they just try to survive. Join fellow BSC Owner and CEO Scott McClymonds as he describes leaving the doom loop by developing a sound process and the disciplines needed to set and achieve financial goals even amidst the whirlwind.
The purpose of this session is to illustrate how having a "profit first" mentality can transform your company's profit margins and finances. Our presenters will discuss how planning for profit works. They will share examples of how to put profit first when it comes to a new bid, overhead costs and even your company and personal brand.
Creating a diverse and thriving culture is essential in today’s interconnected world. This session will explore the multifaceted dimensions of diversity, equity, and inclusion (DEI), moving beyond traditional approaches to embrace a holistic framework that values varied perspectives. We will discuss the importance of recognizing diverse identities, including race, gender, sexual orientation, and neurodiversity. By valuing different cognitive styles and learning preferences, we can unlock unique talents that enrich our workplaces. Participants will learn about equitable practices and inclusive environments that empower everyone to thrive. Together, we will share actionable strategies to cultivate a culture of belonging and collaboration, challenging assumptions and advancing beyond basic equity efforts. This session is perfect for leaders, HR professionals, and anyone passionate about fostering a vibrant, inclusive workplace culture. Join us in shaping a diverse and thriving culture!
Please note that all sessions that include a recording icon (🎥) will be included in the CS24 Recording Package.
Schedule is subject to change All times are in PT