Agenda

November 18

November 14

7:00 AM - 5:00 PM
 

Registration Hours

November 14

10:00 AM - 5:00 PM
 

ISSA Tradeshow Floor with Education Seminars

The ISSA Education package includes access to 60+ education sessions held during the ISSA Tradeshow North America at the Mandalay Bay Convention Center. All Contracting Success registrations include access to the ISSA Tradeshow.

November 14

1:00 PM - 2:30 PM
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Productivity Seminar

Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4

The seminar will demonstrate how strategic refinement of key processes will enhance productivity while meeting quality objectives.

Part 1: Simple Steps to Sustainable Productivity
Beginning with evaluation of current productivity; followed by offering sound management principles and industry-proven methods designed to eliminate wasted time. The results lead to increased production and improved quality allowing for more competitive wages. 

Part 2: How Supervision and Operational Leadership Impacts the delivery of service and customer retention.
Understanding how operational leadership impacts every aspect of the customer experience from pricing, safety &  quality to increased retention.

November 14

3:00 PM - 4:30 PM
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Supervision Seminar

Jason Courtney, CBSE, Franchise Owner & CEO, Office Pride Commercial Cleaning Services, and Olon Hyde, CBSE, Franchise Owner & President, Office Pride Commercial Cleaning Services

Part 1: Employee Training
Improper training may be costing you more than you think. In part 1 of this seminar, you will learn how poor training is dragging down your company and you will learn some strategies to ensure your new employees get started on the right foot, creating a top-performing workplace.       


Part 2: Employee Communications
Most companies believe they do a pretty good job of communicating with their employees; but surveys show that it could be costing you some of your best employees. Learn communication techniques and best practices that will increase motivation and trust in your organization.

November 19

November 15

8:00 AM - 7:00 PM
 

Registration Hours

November 15

9:30 AM - 10:15 AM
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How I Built My Company To Scale From Start Up to 8 Figures in Annual Revenue

Steven Harper, MBA, BSEE, President/CEO, Spectrum Building Services of America

Steven Harper, MBA, BSEE, President/CEO of Spectrum Building Services of America, will provide valuable insights and actionable steps for scaling a business from start-up to 8-figures in annual revenue. Steven will kick off the session by covering the initial necessary steps like setting clear and specific objectives, identifying the target market, understanding customer needs, and creating a solid business plan before sharing expert tips for building a strong team, implementing effective marketing and sales strategies, and utilizing technology to streamline operations. You will come away with crucial knowledge and tools for establishing processes for predictability and consistency in operations and measuring key performance indicators (KPIs) for optimization to successfully build scale in your business.

November 15

10:00 AM - 5:00 PM
 

ISSA Tradeshow Floor with Education Seminars

The ISSA Education package includes access to 60+ education sessions held during the ISSA Tradeshow North America at the Mandalay Bay Convention Center. All Contracting Success registrations include access to the ISSA Tradeshow.

November 16

11:45 AM - 12:30 PM
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Achieving Operational Excellence Despite Today's Workforce Challenges

Lisa First-Willis, CEO & Co-Founder, Truvelop; Scott Kay, CEO, The Professional Group and Patrick Sullivan, CBSE, President, MahlerClean

The complex challenges associated with today's hourly workforce have a direct impact on operations, especially when turnover is high and open positions sit vacant for weeks at a time. During this panel discussion, we will hear from top BSC Operations Executives who have been able to achieve operational excellence despite high turnover and labor shortages. Participants will hear first-hand how to identify and address these challenges head-on including tracking and trending key operations metrics in real-time to inform business decisions alternative staffing strategies to mitigate labor shortages, and building a winning culture to achieve and sustain operational excellence.

November 20

November 16

8:00 AM - 12:00 PM
 

Registration Hours

November 16

9:30 AM - 10:15 AM
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Using Technology in Developing Close-Knit Teams

Brad Madewell, Executive Vice President, Clean All Services

With the ever-changing world of technology, BSCs are adapting to and exploring new types of equipment to get the job done – but what about technologies available through our mobile devices? Can we get more from the devices we already carry with us every day? This presentation will be about different ways to utilize technology in the world of BSCs, how to successfully implement these new systems, and how to utilize these tools to bring your entire team closer than ever. Keeping pertinent information, expectations, schedules, and more can be challenging. This session is designed to give and share new ideas on using technology, such as apps, cloud storage and devices, to get more out of your team by having them sync together.

November 16

11:45 AM - 12:30 PM
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Building Community Capital by Networking Like a Maniac!

David Stein, Area Developer & Franchise Owner, Office Pride of East Texas

Our business thrives when we are known, respected, and recognized as a valuable resource within our communities. Building community capital is much more than service quality assurance. David Stein will share his expertise on how BSCs can become further integrated not only in their communities but also within their cities and across counties and states in order for them to achieve even higher levels of success with their business. David holds leadership positions in four main community areas: business, nonprofit, politics and faith, but it didn't start that way. He knows it takes time to build your community "street cred," and he is here to teach you how to do it so you and your organization achieve top-of-mind marketing when the subject of quality results comes up. Learn the steps taken to get there and come away with specific strategies and tactics you can execute on Monday following the conference.