Neil Hoyne, Author, Chief Strategist, Google

Converted: The Data-Driven Way to Win Customers’ Hearts

Over his 20-year career, Neil Hoyne has been at the forefront of worldwide strategies that have generated a staggering $6 billion in revenue for Google and has helped the world’s biggest advertisers improve conversion rates by over 400%. With a unique perspective, he offers innovative guidance and teachings from other organizations so leaders can use the skills they already have—connecting people and processes—to contribute to data discussions in the boardroom.

Dr. Anand Lalwani, Founder and CEO, Cardinal Robotics

Battle of the Bots: To Use or Not?

Dr. Anand Lalwani is a PhD from Stanford University in robotics & is the founder and CEO of Cardinal Robotics - one of the largest solution provider for robotics in the cleaning space. He has worked as a janitor, having swept floors of restaurants & hospitals, and has a passion for helping the front-line custodian in becoming a robot operator - bringing pride into their work. Cardinal's mission is to help large enterprises adopt, deploy & maintain robots at scale while driving ROI and meaningful enhancements in productivity. With recent hikes in wages, janitorial companies are being squeezed from all sides where IFM is looking to cut costs & workers are demanding more pay. Without robots, it becomes difficult. Cardinal helps companies like Kaiser, Stanford Hospital, Disney, MGM (this very building we are in is cleaned by Cardinal's bots), Cushman & Wakefield, CBRE etc. adopt and deploy en-masse robots. Cardinal's specialty is in servicing robots - with 2,600+ technicians nationwide & in financing the bots so it can live on opex budgets instead of capex.

Dr. Cass Shum, Associate Professor in Hospitality Organizational Behavior, University of Nevada, Las Vegas (UNLV)

Battle of the Bots: To Use or Not?

Dr. Cass Shum is an Associate Professor in Hospitality Organizational Behavior at the University of Nevada, Las Vegas (UNLV). She received her Ph.D. in Management from the Hong Kong University of Science and Technology. Dr. Shum previously worked as a research assistant at the Chinese University of Hong Kong and a visiting scholar at the University of Florida. Her research focuses on employees’ unethical behaviors and contemporary organizational behavioral challenges in the hospitality industry, including abusive supervision, racial and sexual discrimination, rule-breaking behaviors, industry turnover, and the use of robots. Dr. Shum’s works focused on theoretical contributions and methodological rigor. They can be found in the mainstream (e.g., Journal of Applied Psychology, Journal of Business Ethics) and hospitality (e.g., International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management) journals. Her teaching interests include organizational behavior, ethics, and research methods.

Helen Wirth, Founder, Sustainable Solutions Consulting

Battle of the Bots: To Use or Not?

Helen Wirth is the founder of Sustainable Solutions Consulting, an advisory firm dedicated to empowering executive leaders with the strategies and tools necessary to seamlessly integrate sustainability into their organizations. Helen is a staunch advocate for viewing sustainability not just as a corporate responsibility but as a strategic imperative crucial for long-term success. With a rich background in hospital operations, particularly within the support services domain, Helen has honed her expertise in creating efficient, sustainable environments. In her previous role as Executive Director of Hospitality Services & Sustainability at Stanford Healthcare, she played a pivotal role in piloting Cardinal Robotics' UVD disinfection and floor-cleaning robots. The success of this pilot program led to the widespread adoption of robotic technology, highlighting the immense value of automation in the environmental and support services sector.

Nichole Atallah, J.D, Partner, PilieroMazza PLLC

ABCs of the SCA: Critical Path Service Contract Act Training for Contractors

Nichole counsels employers and their compliance professionals on a broad range of labor and employment matters, including employment discrimination, wage and hour, family and medical leave, labor union negotiations and grievances, executive compensation, and reductions in force. Nichole’s primary goal in representing employers is to help guide them through difficult situations, proactively address compliance, and avoid costly disputes. Government contractors rely on Nichole’s substantial expertise with FAR Part 22 compliance, including the Service Contract Labor Standards (the Service Contract Act), Construction Labor Standards (the Davis-Bacon Act), and the Office of Federal Contract Compliance Programs requirements specific to government contractors.  Nichole advises clients with Department of Labor compliance audits and investigations and works proactively with clients via educational programs and training sessions to establish and maintain effective human resource policies that discourage employment disputes and lawsuits. She proactively advocates on behalf of clients that have a unionized workforce, assisting them during collective bargaining negotiations, labor-management disputes, and disputes pending before the National Labor Relations Board.
 

Greg Buchner, CBSE, President/CEO, CleanOffice

Plateaus of Growth

Greg Buchner, CBSE, is the President and CEO of CleanOffice and oversees all day-to-day company operations and long-term strategic objectives. He graduated from James Madison University with a degree in Business Administration. His professional career centers around B2B sales and client relationship management focusing on commercial property services. Under Greg's leadership, CleanOffice has seen unprecedented growth while retaining a truly service-oriented culture for clients and employees. Previously, Greg served on BSCAI's Board of Directors (2019 - 2022); he remains an active member as a peer and a mentor.

Aubrey Cain, VP of Marketing & Communications, Marsden Services

Generational Change: Successful Business Practices to Appeal to a Multigenerational Workforce and Client Base

Aubrey Cain is a marketing professional with over ten years of experience in the BSC industry. She has experience developing and executing brand strategies and marketing programs that increase brand awareness and conversions while operating within budgetary restrictions. In addition to her work in marketing, Aubrey has also worked as a freelance copywriter, adjunct professor, and nonprofit fundraising coordinator. Aubrey holds a Master's in English from the University of Tulsa.

Peter Cain, CFE, CBSE, RBSM, Chief Operating Officer, Marsden

Battle of the Bots: To Use or Not?

Peter Cain, CFE, CBSE, is the Chief Operating Officer at Marsden. He oversees Marsden’s operations throughout the Pacific Northwest, Rocky Mountain Region, and Southwest. Peter has over 30 years of experience in the facility services industry and has been in leadership roles for the past 20 years. He has held positions in both operations and sales, and his multidepartment experience has given him a wide range of knowledge. His areas of expertise include multi-unit P&L analysis and expense control; sales leadership; recruiting, hiring, training, motivating, and retaining employees; change management; expansion and new market development; concept branding and marketing; franchise development and relations; contract negotiations; and national account management. Peter is a Certified Building Service Executive and a Registered Building Service Manager through Building Service Contractors Association International. He is also a Certified Franchise Executive through the International Franchise Association and a Certified Hospital Environmental Service Professional through the American Hospital Association. Peter has an MBA in Strategic Leadership from Messiah University.

Dave Clement, Partner, Simon-Kucher 

Achieving Better Growth: Insights from Simon-Kucher's 4th Annual Commercial Excellence Survey

Dave Clement is a Partner and the Head of Simon-Kucher’s New York office, where he supports top-line growth strategy design and implementation for clients in a variety of industries, including industrial business services. His areas of expertise include customer segmentation, price setting and implementation, product and service design, and rewards and loyalty programs. His recent project work with industrial business services firms has focused on leading commercial and pricing transformations for janitorial services, HVAC and other technician services and security services companies.  He regularly speaks at industry and business association events, including EMC 2021 and Contracting Success 2022, and authors content focused on customer segmentation, product and service offering, and go-to-market strategies (pricing and digital focused). Dave is a native of Philadelphia and earned his bachelor’s degree in economics from Brown University.

Dan Cline, CBSE, Executive Vice President, Midsouth Division, 4M Building Solutions, LLC

Employee Retention Refresh: Considerations and Tactics to Take You Into 2025

Dan Cline is a veteran Team leader with over 31 years of executive-level experience in the building services industry, including company ownership. After eight years at the helm of his Kansas City-based building services company, he sold the business to 4M Building Solutions in 2001, joined its executive ranks, and has held VP-level roles since. Presently, he leads operations in the ten-state Midwest and Southeast division, which has been recognized as Division of the Year (2007-2019). Dan’s career success is based on one word: leadership. For Dan, leadership is not about giving orders; it’s about painting a vision for his team, creating a roadmap, and providing the necessary support for success. Dan's primary focus is challenging Team Members to get comfortable with discomfort. When they are outside their comfort zones, he joins them with advice, empathy, encouragement, mentorship, and support as they chart their course for success. He is recognized for his ability to manage uncertainty. He gathers and reviews all the data and information available to the team, then recognizes and focuses on the critical activities that are key to a project's failure or success. He coaches his team to operate in the same way, encouraging them to make better, more informed decisions by minimizing emotion, mitigating risk, and focusing on rational, critical thinking, and analytics. Dan is a Certified Building Service Executive (CBSE) through the Building Service Contractors Association International (BSCAI). He’s also active in the Building Owners and Managers Association (BOMA), the International Facility Management Association (IFMA), and the International Sanitary Supply Association (ISSA) Dan and his wife, Trish, live in Kansas City, Mo., and have two grown children.

Jason Courtney, CBSE, Franchise Owner, Office Pride Commercial Cleaning Services

Supervision Seminar

Presently serving as the CEO of Office Pride of Pensacola, Jason brings a wealth of experience to the table. His journey in the janitorial industry kicked off in 2011, when he started as a cleaner in Pensacola, FL. Jason's entrepreneurial spirit led him to become a franchise owner in 2015 under the banner of Office Pride Commercial Cleaning Services. Notably, he has achieved remarkable growth, elevating his franchise to become the largest within the company. In 2020, Jason's commitment to excellence was recognized as he earned the title of CBSE. Collaborating with a dynamic team of leaders, he continues to steer Office Pride of Pensacola toward new heights.

Fernando Cruz, MGM, President/CEO, Dynamond Building Maintenance

Immigrant Mentality

Fernando Cruz has been in the building maintenance industry since 1998. Since then, Fernando Cruz has tenaciously and successfully dedicated himself to become better educated in all areas of the industry, helping organizations to have a solid customer base in 21 US states and a respected relationship with clients, suppliers, vendors, and employees.  Fernando Cruz has dedicated himself to perfecting his skills earning a bachelor’s degree in marketing as well as a respected MBA from the prestigious ASU - Thunderbird School of Global Management with concentration in Global Management.  Fernando Cruz successfully occupied different positions throughout his career, including Supervisor, Manager, Regional Sales Manager, Vice President of Marketing, President, CEO, and Chair of the Board, which have given Fernando a unique understanding of business as few do. The hallmark of his career and his passion is to help and support our organizations to be able to bless so many families and business partners. Fernando Cruz is fluent in English, Portuguese, and Spanish.

Blake Dozier, Owner, OnPoint Building Services

Plateaus of Growth

Blake Dozier began his career in commercial real estate brokerage with CBRE and later transitioned into business development in the eLearning industry. In 2015, driven by a commitment to enhancing customer service and employee care in the janitorial industry, Blake co-founded OnPoint Building Services with Cory Jessee. Recognizing the potential to make a meaningful impact in commercial service businesses, Blake has focused on building strong customer relationships, marketing, and business development. His efforts have contributed to OnPoint's steady growth, in addition to the company completing three acquisitions over the past 10 years. Today, OnPoint is known for its quality services, excellent communication, and a culture that prioritizes employee care. Blake is dedicated to fostering a supportive work environment and believes that taking care of employees is essential to delivering outstanding service. He hopes to inspire others in the janitorial industry to prioritize employee well-being and is honored to share his experiences as a speaker.

Gerald Fong, CEO & Owner, BrightGo

Moneyball Meets Janitorial: Using Real-Time Data to Increase Profits and Decrease Building Loss

Gerald Fong built his first successful software company in his early 20’s. He then went on to become a leader at Meta, leading his division to increase company recurring revenue by $300M. Growing up, Gerald’s mom (a property manager) would frequently take him to different buildings after school. After meeting more BSC’s over time, a few owners asked Gerald and his team to build an all-in-one, easy to use platform. He raised $3M from top investors in Silicon Valley and assembled a team of ex-Harvard and Google engineers to create the software future for the janitorial industry. Gerald graduated from the University of California, Berkeley with a degree in Electrical Engineering and Computer Science, summa cum laude. He completed his 4 year degree in just 2.5 years, while also completing graduate level studies in machine learning and artificial intelligence.

Pat Fragomeni, CBSE, Sr. Consultant, Concepts 4

Productivity Seminar

Pat Fragomeni (CBSE), a Sr. Consultant with Concepts 4 with 28 years of industry experience in consulting and delivery of services in healthcare, education, Class A offices, industrial,  Parenteral Drug & Semi-Conductor manufacturing clean rooms. 

Passionate about systemic delivery of services delivered by competently trained personnel, Pat has committed most of his time focused on Team Cleaning and the development of operational leadership dedicated to improving the industry.

In his free time, Pat is an avid golfer and skier and frequently travels with his wife, Jeanne of 31 years.

Ricardo Fuchs, CBSE, CIMS GB Expert, Co-Founder, Building Services Consultant

Winning Customer Loyalty in a Competitive World

As a Co-Founder and Board Member of EcoBrite Services, a nationwide provider of Eco-Friendly Facility Cleaning and Floor Care Solutions since 1989, I have over 40 years of experience in the building services industry, with credentials such as ICE, RBSM, CBSE Lifetime, and GCU. I am passionate about providing the best environment for our team members, partners, and customers, and promoting best practices in the industry. My core competencies include new business development, customer relationship management, bidding and estimating, and team building. I have successfully acquired and overseen multi-state accounts with Fortune 500 companies. I am always looking for opportunities to serve and find efficient and effective methods to improve our customers' bottom line, and customer and employee retention.

Julie Garcia, PhD, CBSE, CQA, President, Action Service Corporation

Building Blocks of a High Functioning Team

Julie Garcia has been a building service contractor for over 30 years. As a clinical psychologist working in the industry, she has life lessons to share.

Brett Gilliland, Co-Founder & CEO, Elite Entrepreneurs

From Exhausted and Uncertain to Energized and Unstoppable: What it REALLY Looks Like to Work ON Your Business and Not Just IN It

Brett Gilliland is Founder and CEO of Elite Entrepreneurs, a company that specializes in giving $1M+ business owners the knowledge, processes and tools to grow to $10M and beyond. Brett is an expert in organization development, leadership and strategy and spent 10 years helping Keap grow from $7M in revenue to over $100M.

Steven Harper, BSEE, President/CEO, Spectrum Building Services of America

Putting Profit First; Change Your Company to a Money Making Machine

For nearly 25 years, Steven Harper has served as President/CEO of Spectrum Building Services of America, a company that he started after leaving corporate America. Prior to founding Spectrum, he had an extensive corporate background holding several executive-level positions in Fortune 500 companies such as Disney, FedEx, Capital One, Boeing, and Gateway Computers. His areas of expertise and leadership have been in Strategic Planning, Operational Planning, Finance, and Managing Operations.  His formal education includes an MBA in Finance from UCLA Anderson Graduate School of Management and a BS in Electrical Engineering from California State University at Long Beach.  He started Spectrum because he wanted to build a company that could leverage the best of what he learned working at some of the best companies in the world and apply that knowledge and experience in an entrepreneurial environment. He wanted to make a difference in the lives of his employees by building a great place to work while delivering superior, reliable, trusted service to customers who valued that difference.

Mark Herbick, Founder and CEO, Pursant, LLC

Funding M&A and Organic Growth in a Higher Interest Rate Environment

Mark Herbick is the Founder and CEO of Pursant, a middle market advisory firm specializing in M&A, private capital market financing, transaction advisory, financial leadership support, business value enhancement consulting and coaching. Prior to founding Pursant, Mark was a serial entrepreneur and buyer/seller of businesses, having bought, sold and operated over a dozen companies of his own and advised on countless strategic transactions in numerous sectors, including the BSC sector. His businesses employed as few as a dozen people and as many as 1400. He grew his companies through acquisitions, strategic divestitures of divisions and managed organic growth. During his time as an operator, Herbick found that to best grow enterprise value, it was necessary to become proficient at optimizing company performance and executing strategic transactions. He honed his skills in these areas and in 2010 founded, Pursant, LLC. The firm works on dozens of transactions annually, many in the BSC sector, giving Mark and the Pursant team deep insights into the world of strategic transactions in the BSC sector.

Julianna Huck, Human Resource Director, ESS Clean, Inc

Boosting Loyalty: Strategies for Employee Retention and Engagement

Julie joined the ESS Clean team in 2015 as the Employment Manager. She was promoted to the Human Resource Director in 2022. Julie brings to ESS Clean over 30 years’ experience in both Operations and Human Resources.

Olon Hyde, CBSE, President, Office Pride Commercial Cleaning Services

Supervision Seminar

Olon Hyde currently holds the position of President at Office Pride of Pensacola, where he also operates as a franchise owner within Office Pride Commercial Cleaning Services. With a history of speaking engagements at BSCAI Contractor Success Conferences, Olon's credibility in the industry is evident. His journey began in 2010 as an employee of an Office Pride franchise, gradually advancing to the role of Director of Operations within the company's corporate team. This unique blend of experience as an employee, corporate staff member, and now a business owner infuses his presentations with practical insights and a depth of understanding.

Hal Katz, Managing Director, Pursant, LLC

Funding M&A and Organic Growth in a Higher Interest Rate Environment

Hal is a Managing Director responsible for leading Pursant’s capital markets advisory practice and additionally takes on interim CFO assignments for the Firm’s clientele. He leverages nearly three decades of diverse finance experience gained both in the US and overseas as an advisor and an operator.

Charles Keenum, CBSE, Senior Vice President, The Budd Group

Boosting Loyalty: Strategies for Employee Retention and Engagement

Charles has over 25 years of service and proven success in facilities management. Prior to joining the Budd Group, Charles worked for another facility service provider as a Senior Group Manager, providing housekeeping services to public school systems throughout North Carolina, South Carolina, and Georgia. Charles has been with The Budd Group since June of 2001. As Vice President with The Budd Group, Charles has demonstrated a history of success working in the facilities services industry. He possesses strong professional skills in Communication, Strategic Negotiation, Business Planning, Operations Management, Coaching, Client Retention, Employee Engagement, and Sales.  Charles delivers executive leadership for all custodial services for Virginia, North Carolina, South Carolina, Georgia, Tennessee, and Florida regions of The Budd Group. Charles is a graduate of Liberty University and holds a BS in Business Management.

Kevin Kemmerer, CEO, TEAM Software

Modernizing BSC Operations: TEAM Software's Vision for the Future

Tom Kruse, CBSE, Chief Development Officer, M&A, Marsden Services

Putting Profit First; Change Your Company to a Money Making Machine

Tom Kruse, CBSE is responsible for Marsden’s strategy development and execution for mergers and acquisitions, sales, and customer retention. Tom has been involved in the building service contractors industry throughout his career. He began as a cleaner and was promoted to management and administrative roles. Tom purchased Scioto Services, an Ohio-based janitorial company, in 1999. He became a Marsden employee when he sold Scioto Services to Marsden in 2005. Tom oversees all of Marsden’s mergers and acquisition efforts and has been responsible for over 30 acquisitions during his tenure at Marsden. Tom specializes in identifying companies whose interests and values align with Marsden and creating mutually beneficial deals. Tom is a Certified Building Service Executive through the Building Service Contractors Association International (BSCAI). He is a past Board President of the BSCAI, and in 2019, Tom was awarded the James E. Purcell Leadership Award by the BSCAI for his long-term service to the building service contracting industry and the BSCAI. Tom earned his BA at Ohio State University.

Ken Long, National Account Manager, Brulin

Concrete Floor Revitalization- More Shine, More DOI, More Profit, Less Labor

Ken Long is a National Account Manager at Brulin since 2021. Ken's primary focus is on VCT, LVT and concrete floor care maintenance. Ken specializes in the application and maintenance of floor coatings, mechanical concrete polishing and preventative maintenance of these applications.
 

Ewa Lorick, MBA, SHRM-SCP, Vice President Human Resources, The Budd Group

Boosting Loyalty: Strategies for Employee Retention and Engagement

With over 15 years of expertise in Human Resources and Operations, Ewa is a strategic leader celebrated for advancing HR practices at The Budd Group. Her career trajectory mirrors the company’s growth, demonstrating a commitment to driving organizational success through innovative HR strategies that align with The Budd Group’s evolving vision. In Ewa's current role as Vice President, her focus extends beyond traditional HR roles to encompass system-wide insurance claims management, employee benefits administration, and oversight of 401k programs. Ewa earned her BA from the University of North Carolina at Greensboro and completed her MBA at High Point University. Her professional achievements include obtaining her SHRM-SCP certification, completed and volunteered in Leadership Winston-Salem - Community Flagship Program, and volunteers with the American Heart Association and AARF, a local animal adoption organization.

Philippe Mack, CBSE, Senior Vice President, Corporate Development, Bee-Clean Building Maintenance

Bidding and Estimating Seminar: 201 Level

Philippe joined Bee-Clean on a National level in August of 2018, and is an accomplished, results oriented executive with 30 years of progressive leadership expertise in facilities management, strategic planning and business development both in the Public and Private Sectors. Philippe is goal oriented and has an extensive history of exceeding business and client objectives, while ensuring excellence in end user services. He provides key leadership in category management, the deployment of cutting-edge field technology and the delivery of proven integrated solutions. He has the acumen, rigor and knowledge needed to unite teams behind a common vision and priorities to drive their engagement towards success. Philippe will also continue to seek new market opportunities for Bee-Clean both by segment and geography.

Claudia St. John, SPHR, SHRM-SCP, CEO, The Workplace Advisors

Employee Retention Refresh: Considerations and Tactics to Take You Into 2025 Forgiveness As A Leadership Superpower

Claudia St. John, SHRM-SCP, SPHR is the Founder and CEO of The Workplace Advisors™, a leading HR consulting and training firm specializing in equipping businesses with the consulting support and people skills they need to grow. She is an SPHR (Senior Professional in HR), SHRM-SCP (SHRM Senior Certified Professional), and Certified Professional Behavioral Analyst who empowers organizations with evidence-backed insights, so they can navigate the evolving landscape of talent acquisition, engagement, and retention with confidence and foresight. Known as The Workplace Advisor™, she helps organizations zoom out, shift their mindset, and build businesses that lead their industry.

Paul Taylor, CBSE, President and CEO, ESS Clean Inc.

Employee Retention Refresh: Considerations and Tactics to take you into 2025

Paul Taylor is founder and CEO of ESS Clean, Inc. in Urbana, IL, and immediate past president of BSCAI.

Marc Vaughn, CBSE, CEO, Team MJV

Putting Profit First; Change Your Company to a Money Making Machine

People who believe “nice guys finish last” likely haven't met Marc Vaughn. As the Founder of MJV Group and MJV Building Services, Marc built his business on honesty, likability, and trustworthiness while remaining competitive. He started his entrepreneurial journey while earning a double major in Finance and Consumer Affairs from Purdue University, working through college in low-wage jobs. This experience revealed managers' frustrations with custodial staff, prompting Marc to revolutionize facility cleaning by offering efficient, healthier, and cost-effective methods. His leadership and commitment to his team have led to numerous successes. Marc also demonstrates a strong commitment to his community through work with youth, charitable organizations, and serving on the Board of Directors for Building Service Contractors Association International, focusing on giving back to the communities that support MJV.

Chuck Violand, Founder, Violand Management Associates

Transitioning from Operating a Business to Leading a Business

Chuck started Violand Management Associates in 1987 with the objective of helping small business owners build profitable and sustainable businesses for their long-term professional and personal success. As a respected authority on entrepreneurial small businesses, Chuck is a popular keynote speaker. He is also a regular contributor to trade journals and newsletters, and author of the weekly leadership series Monday Morning Notes. His first full-length book, The Entrepreneurial Conspiracy, was published in 2021 and his second, Forging Dynasty Businesses was published in 2023.

Josh Weisberg, Manager, Simon-Kucher 

Achieving Better Growth: Insights from Simon-Kucher’s 4th annual Commercial Excellence Survey

Josh Weisberg is a Manager in Simon-Kucher’s Atlanta office. Josh’s project experience includes market and competitor analysis, offer design and pricing optimization, and promotional strategy and design. Josh has a broad range of industry experience and has recently advised companies on aligning their pricing needs to an adapting digital marketplace. Josh graduated from the Brown University with a B.A. in Business, Entrepreneurship and Organizations with an emphasis in Economics. Josh returns to speak to BSCs having represented Simon-Kucher at the 2022 and 2023 Contracting Success Conferences.

Yasser Youssef, CBSE, CEO & President, The Budd Group

Employee Retention Refresh: Considerations and Tactics to Take You Into 2025

Yasser is the CEO and President of The Budd Group. Yasser leads the vision and direction of The Budd Group, a prominent provider of Facility Services in the Southeastern United States. Under his guidance, The Budd Group has achieved significant milestones to include consistent growth, market expansion, new business offerings, and strategic partnerships. Yasser’s focus on leadership development, innovation and customer centricity have solidified The Budd Group’s reputation as a trusted partner for businesses seeking facility related solutions. Yasser is deeply committed to serving the broader business and his local community and has served on the board of the Building Service Contractors Association International (BSCAI) for many years and as President in 2014. He also serves on the board of the National Service Alliance (NSA). He is also serving on the board of Love out Loud, and Board of Trustees at Montreat College. Prior board involvement included Young Life and Trellis Supportive Care. Yasser speaks and writes on various topics related to leadership, which can be viewed on his blog “The Path to Lead'' at yasseryoussef.com.